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  • FIRST POST
    • Timalay
    • By Timalay 29th Aug 13, 1:01 PM
    • 787Posts
    • 388Thanks
    Timalay
    One mans winning battle againist selling calls.
    • #1
    • 29th Aug 13, 1:01 PM
    One mans winning battle againist selling calls. 29th Aug 13 at 1:01 PM
    Link.

    Very clever, but also can have it's downsides.
Page 1
  • Former MSE Darryl
    • #2
    • 29th Aug 13, 1:25 PM
    MSE News: PPI cold call victim gets revenge with 0871 number
    • #2
    • 29th Aug 13, 1:25 PM
    "A man was so incensed by PPI cold callers interrupting him that turned the tables by charging them to call him..."

    Read the full story:

    PPI cold call victim gets revenge with 0871 number



    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.

  • alienskumm
    • #3
    • 29th Aug 13, 1:48 PM
    • #3
    • 29th Aug 13, 1:48 PM
    Well done that man.

    Shame about this bit....

    "Premium rate numbers are not designed to be used in this way."We would strongly discourage people from adopting this idea, as they will be liable under our code for any rule breaches and subsequent fines."


    It is annoying to read this part of the story, surely the regulator should be applying "The Rules" to those making the cold calls in the first place.
    • ChopperST
    • By ChopperST 29th Aug 13, 1:56 PM
    • 1,183 Posts
    • 786 Thanks
    ChopperST
    • #4
    • 29th Aug 13, 1:56 PM
    • #4
    • 29th Aug 13, 1:56 PM
    What a hero! Well played sir!

    "Premium rate numbers are not to be used in this way"

    In what way exactly - heres my phone number - call me if you like?

    What it means is the boot can't be used on the other foot!
    • cepheus
    • By cepheus 29th Aug 13, 2:03 PM
    • 19,211 Posts
    • 20,338 Thanks
    cepheus
    • #5
    • 29th Aug 13, 2:03 PM
    • #5
    • 29th Aug 13, 2:03 PM
    Businesses seem to want the right not to pay extra for interrupting your business, too bad.

    Could we give out the private numbers of the officials responsible for regulating cold calling and are reluctant to prosecute firms? That might get some action.
    • rugmaker
    • By rugmaker 29th Aug 13, 2:07 PM
    • 378 Posts
    • 19,836 Thanks
    rugmaker
    • #6
    • 29th Aug 13, 2:07 PM
    • #6
    • 29th Aug 13, 2:07 PM
    Typical position from a so called "regulator" - protecting the firms they are supposed to be policing and offering no support to the ordinary consumer. They should be publishing an easy step by step guide so we can all do it.
    • Herbalus
    • By Herbalus 29th Aug 13, 3:05 PM
    • 2,373 Posts
    • 2,082 Thanks
    Herbalus
    • #7
    • 29th Aug 13, 3:05 PM
    • #7
    • 29th Aug 13, 3:05 PM
    I just found this quote from a website (no idea if it's reputable) that sells 0871 numbers:

    Most of our customers use 0871 numbers for technical support lines or lines that they want to discourage callers (due to the cost to call).
    I would say that these numbers are designed exactly to be used in this way!
  • m00min
    • #8
    • 29th Aug 13, 3:10 PM
    • #8
    • 29th Aug 13, 3:10 PM
    It's a brilliant idea.

    Unfortunately, PhonePay Plus (the regulator) could get him on a technical point - anyone operating a premium rate number must make callers aware of the cost of ringing it.

    From their website;

    Premium rate services must:

    • be upfront about the service they offer and the cost
    • treat consumers fairly
    • comply with the law
    • not invade consumer privacy
    • not cause harm or unreasonable offence to consumers
    • resolve consumer complaints quickly
    All premium rate companies have to:

    • register with PhonepayPlus
    • submit and maintain accurate details of its services and numbers to PhonepayPlus
    • check the companies they contract with
    • ensure consumers are not put at risk
    • follow any direction, instruction, notice or request for information from PhonepayPlus
    Last edited by m00min; 29-08-2013 at 5:07 PM.
    • cepheus
    • By cepheus 29th Aug 13, 3:17 PM
    • 19,211 Posts
    • 20,338 Thanks
    cepheus
    • #9
    • 29th Aug 13, 3:17 PM
    • #9
    • 29th Aug 13, 3:17 PM
    I just found this quote from a website (no idea if it's reputable) that sells 0871 numbers:

    I would say that these numbers are designed exactly to be used in this way!
    Originally posted by Herbalus
    I wonder if the cost of the helpline could be used to judge companies on their commitment to quality after sales support?
    • Herbalus
    • By Herbalus 29th Aug 13, 3:18 PM
    • 2,373 Posts
    • 2,082 Thanks
    Herbalus
    It's a brilliant idea.

    Unfortunately, PhonePay Plus (the regulator) could get him on a technical point - anyone operating a premium rate number must make callers aware of the cost of ringing it.
    Originally posted by m00min
    This is interesting, because they didn't actually prohibit him from continuing with his 0871 number. Makes me if this list isn't exactly relevant:
    From their website;

    Premium rate services must:

    • be upfront about the service they offer and the cost
    Originally posted by m00min
    • They are not offering a service.
      treat consumers fairly
      Originally posted by m00min
      There are no consumers in this case.
      not invade consumer privacy
      not cause harm or unreasonable offence to consumers
      resolve consumer complaints quickly
      Originally posted by m00min
      Again, no consumers, so not sure if it's relevant.

    All premium rate companies have to:

    • register with PhonepayPlus
    • submit and maintain accurate details of its services and numbers to PhonepayPlus
    • check the companies they contract with
    • ensure consumers are not put at risk
    • follow any direction, instruction, notice or request for information from PhonepayPlus
    Originally posted by m00min
    If there is no company, does this apply?

    What they really need is some condition that only businesses can have 0871 numbers. Then this might have more weight.
    • Buzby
    • By Buzby 29th Aug 13, 3:26 PM
    • 8,201 Posts
    • 3,011 Thanks
    Buzby
    PhonePayPlus is talking nonsense. I adopted this approach in 2004 using the 070 code and provided this as my contact number - it was a 'personal number' after all. It certainly weeded out the spurious callers, but the real phone number still gets calls so it isn't foolproof.

    It is always up to the caller to decide whether to pay the cost of the call - and neither does the recipient have to advise the cost of the call as he's not advertising it.
    • zerog
    • By zerog 29th Aug 13, 4:11 PM
    • 2,429 Posts
    • 852 Thanks
    zerog
    PhonePayPlus is talking nonsense. I adopted this approach in 2004 using the 070 code and provided this as my contact number - it was a 'personal number' after all. It certainly weeded out the spurious callers, but the real phone number still gets calls so it isn't foolproof.

    It is always up to the caller to decide whether to pay the cost of the call - and neither does the recipient have to advise the cost of the call as he's not advertising it.
    Originally posted by Buzby
    070 is not a "premium rate number" though it is usually more expensive to call than all 08 numbers. It is not regulated by Phone Pay Plus I believe.

    0871, 0872 or 0873

    The pricing for these numbers must be clearly explained. If you’re put in a queuing system, you must be told your place in the queue or roughly how long you’ll wait to speak to someone.
    Well, Lloyds and Halifax no longer accept 070 numbers, so they'll have to call me on my 0871 number. (Or rather, they can't make outgoing calls to 070 numbers since about June this year)
    • consumers_revenge
    • By consumers_revenge 29th Aug 13, 4:14 PM
    • 3,255 Posts
    • 1,733 Thanks
    consumers_revenge
    C'mon I thought of this is 2008!

    http://forums.moneysavingexpert.com/showthread.php?t=1156853&highlight=consumers_reven ge+phone

    Well done though!
    • zerog
    • By zerog 29th Aug 13, 4:17 PM
    • 2,429 Posts
    • 852 Thanks
    zerog
    Originally posted by consumers_revenge
    Both of your sites aren't alive any more. I use flextel
  • m00min
    This is interesting, because they didn't actually prohibit him from continuing with his 0871 number. Makes me if this list isn't exactly relevant:

    They are not offering a service.
    Originally posted by Herbalus
    I was referring to the cost part
    • Sparhawke
    • By Sparhawke 29th Aug 13, 5:29 PM
    • 1,394 Posts
    • 2,384 Thanks
    Sparhawke
    The companies are wasting his time and interrupting him, of course he should be allowed to charge for his time, he is not after all soliciting for business which is what this regulator seems to think.
    "Don't blink. Blink and you're dead. They are fast. Faster than you can believe. Don't turn your back. Don't look away. And don't blink. Good Luck" - The Doctor.
    • Deadbeat
    • By Deadbeat 29th Aug 13, 6:47 PM
    • 131 Posts
    • 144 Thanks
    Deadbeat
    It's a brilliant idea.

    Unfortunately, PhonePay Plus (the regulator) could get him on a technical point - anyone operating a premium rate number must make callers aware of the cost of ringing it.

    From their website;

    Premium rate services must:

    • be upfront about the service they offer and the cost
    • treat consumers fairly
    • comply with the law
    • not invade consumer privacy
    • not cause harm or unreasonable offence to consumers
    • resolve consumer complaints quickly
    All premium rate companies have to:

    • register with PhonepayPlus
    • submit and maintain accurate details of its services and numbers to PhonepayPlus
    • check the companies they contract with
    • ensure consumers are not put at risk
    • follow any direction, instruction, notice or request for information from PhonepayPlus
    Originally posted by m00min
    He's neither a company nor a service. The regulator has nothing on him and they know it.
    • Kite2010
    • By Kite2010 29th Aug 13, 8:00 PM
    • 4,168 Posts
    • 3,556 Thanks
    Kite2010
    Could the same work if you get a 070 number?

    And then direct it to a landline/mobile
  • Daza
    Could the same work if you get a 070 number?

    And then direct it to a landline/mobile
    Originally posted by Kite2010


    No, because Ofcom has banned end-user revenue share on Personal Numbers (070)
    • Solomon_Broad
    • By Solomon_Broad 30th Aug 13, 10:45 AM
    • 412 Posts
    • 380 Thanks
    Solomon_Broad
    How does this work, then? The company dials an 0870 number that redirects to the guy's home landline number?
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