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    • MSE Martin
    • By MSE Martin 14th Jun 05, 12:23 PM
    • 8,115Posts
    • 42,285Thanks
    MSE Martin
    Great Template Letters That Work Hunt
    • #1
    • 14th Jun 05, 12:23 PM
    Great Template Letters That Work Hunt 14th Jun 05 at 12:23 PM
    Why have I started this?

    If you have write to an organisation, whether to complain or ask about something, there's nothing more annoying than trying to work out the best way to phrase your letter.

    Short and concise is always best, but if there's a template even better.

    What I'm looking for

    I'm hunting for the best template letters on anything and everything that MoneySavers have ever written that may be useful for others. It's be great if you could add in whether you had a success story.

    What I hope to do is compile them into a directory of useful template letters, and possibly host them on the main site, which I hope you'll be happy to have happen.

    Click reply to add yours.

    IMPORTANT NOTE: Please do remember to take out your personal details (and don't libel any companies!)

    This Forum Tip was included in MoneySavingExpert's weekly email

    Don't miss out on new deals, loopholes, and vouchers

    Last edited by Former MSE Andrea; 27-10-2008 at 8:55 AM.
    Martin Lewis, Money Saving Expert.
    Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.

    Don't miss out on urgent MoneySaving, get my weekly e-mail at

    Debt-Free Wannabee Official Nerd Club: (Honorary) Members number 000
Page 1
  • dogsnob
    • #2
    • 14th Jun 05, 1:06 PM
    • #2
    • 14th Jun 05, 1:06 PM
    My second letter to a local council trying to get reimbursment after a pothole damaged my wheel. It worked and they paid in full.

    Dear Ms x,

    Your ref: xx/123

    Thank you for your letter of 07/xx/05 declining my claim for compensation in respect of damage to my vehicle.

    You will note that I said in my original letter of 12/xx/05 that, should you dispute my claim then I will pursue it via the civil courts for the full amount including any subsequent costs I incur for repairing damage to the alloy wheel.

    I believe that I am able to demonstrate, through photographic and independent witness evidence, that my loss and damage arose as a result of negligence on the part of the City Council. Your letter of 07/xx/05 advises that ‘the area’ was last inspected on 14/xx/04 whereupon actionable defects would have been repaired as necessary. I understand, and have independent witnesses who confirm, that the defect was, in fact, present for some considerable time prior to this date.

    Accordingly, I am advising you that I am to seek compensation via civil legal action in the county court. Whilst I was prepared to accept compensation of £157.99, this claim will now include the additional cost of repairing damage to the alloy wheel, plus any subsequent costs I incur through pursuance of this claim.

    You advise that ‘documentation to support the Council’s decision is available if required’. I do require this documentation and should be grateful if you would forward it to the above address. Also, as I have a general right of access under the terms of the Freedom of Information Act, I would like to make a request for information. Please provide me with paper photocopies of any minutes of meetings, correspondence, miscellaneous collections of papers, e-mails, personal notebooks, as well as prints of any electronic files that contain information pertaining to either my claim or road maintenance of xxx Avenue and xxx Road.

    Your letter also states that the Council is reliant upon random ad-hoc inspections and/or public notification to identify defects that occur between routine inspections. I would like to advise you that there are several further sunken drainage grates on xxx Avenue and xxx Road that are in a dangerous state and require repair.

    As a final offer before I seek recovery through the court system, I am willing to accept an amount of £202.64 as full and final settlement of my claim. This is represented by the cost of the burst tyre at £157.99 and the cost of repairing the alloy wheel at £44.65.

    Either send me £202.64, or provide the requested documentation within 20 working days so that I am able to submit the appropriate forms to the county court. Whilst I do not wish to enter into further written communication, should you wish to discuss the matter, you may telephone me during the day on xxx

    Yours sincerely,

    A tax-payer
    Last edited by MSE Archna; 21-06-2005 at 2:48 PM.
    Does anyone know how to change my username? I was "Mr Investigation" and MSE's new software now shows it as "Dogsnob" !!!
  • criminal_smile
    • #3
    • 14th Jun 05, 1:09 PM
    • #3
    • 14th Jun 05, 1:09 PM
    Not entirely sure if these will count, as they do need to be used in conjunction with the information on the parent site Consumerline , but they are short and to the point.

    Note to Martin/Mod - (please pull this post if it's not suitable).
    Last edited by criminal_smile; 14-06-2005 at 1:11 PM.
    I haven't been asked to tell you that I'm the Board Drunk for this board. As the night wears on, my posts will become worse, with simple spelling mistakes, inane ramblings, and a blatant disregard for the truth. I have no authority to do anything, so there's no point asking or telling me. If you see me past midnight, please tell me to get my coat and order me a taxi.

    Free Ebay Simple Profit/Loss Spreadsheet. PM me for a download link.
    • oldagetraveller
    • By oldagetraveller 14th Jun 05, 3:41 PM
    • 3,277 Posts
    • 1,778 Thanks
    • #4
    • 14th Jun 05, 3:41 PM
    • #4
    • 14th Jun 05, 3:41 PM
    Copy of a letter sent to Lxxxxxxxl City Council (birthplace of the Beatles) in response to them hounding someone for payments in spite of them being advised in writing of an impending move. The £125 was overpayment for period prepaid prior to moving. Yes, it was me! Name and current address removed. A cheque was sent by them for the overpayment by return of post.

    Dear Sir or Madam 01 April 2004

    I write again with reference to the council tax bills I have received for a property I no longer live in or own.

    I enclose copies of the bills and a letter sent on the 10 March 2004. I find it amazing that a bill for 2004/2005 has been sent, it’s not as though the letter wasn’t posted in good time for amendments to be made.

    According to my calculations it’s xxxxxxxx City Council that owe me money, approximately £125. Your demands for payments are made at lightning speed, it’s a pity that refunds are not made as quickly!

    I could have sat back, done nothing and waited for the court summons. Who would have had egg on their face then? But no, as usual it’s the law abiding citizens that take the time and trouble and go to the expense of ‘phone calls and letters to try and complete a resolution.

    Payment of any refund due is to be made and received by me within seven working days, at the above address, or steps WILL be taken to secure such refund. No doubt I would have received such a demand if I’d ignored your communications, well the boot’s on the other foot this time. While I’m on a roll, an apology would be appreciated as well, in writing, as none was offered when I’ve ‘phoned.

    I’ve also stated previously in a letter to the council, regarding council tax reductions, that I’m sure if my country of origin was not the U.K. and my native language was not English, the council would be falling over itself to throw money in my direction.

    Yours faithfully
    Last edited by oldagetraveller; 14-06-2005 at 3:46 PM.
  • dccarm
    • #5
    • 14th Jun 05, 4:18 PM
    • #5
    • 14th Jun 05, 4:18 PM
    My letter to a well known electricity supplier almost a year ago. They replied to tell me "I could be confident the matter would be dealt with promptly" and I am still receiving bills. So I can't claim it was effective, but I had great fun writing it, and as they keep sending reminders the fun just goes on and on.

    Dear Sirs,


    I refer to a letter I received today from a company called ******** regarding our “outstanding” electricity charges (copy attached). This is now the second letter I have received from a debt collection agency threatening disconnection of our electricity supply, the first coming from ***** Debt Management earlier this month (copy attached). I have now wasted hours of my time speaking to debt collection agencies, your own customer services staff and your own debt recovery team as well as contacting you in writing on three separate occasions.

    In my first letter on March 26th of this year (after your first Final Reminder stating that we owed £140) I asked you quite clearly to investigate the bill you believed to be outstanding, and to forward me the details of volumes and dates of supply if the investigation proved the bill to be correct. No reply was forthcoming. You then issued a final reminder on May 25th, followed by a disconnection notice on June 17th. I telephoned customer services on June 23rd and spoke with a Mr. AN Other who assured me that our electricity supply could not be cut off while our account was in dispute and that the matter was under investigation. Imagine my surprise two weeks later when the letter from ***** Debt management appeared on my desk telling me that “We have been trying to contact the owner of the above property” and that they had “been asked to make a visit to this property to confirm the current occupier.” And imagine my greater surprise when another series of telephone calls led to the revelation that our account was not, and never had been, placed in dispute by your customer services. On the occasion of my last telephone call I was assured once again that our account was in dispute and the matter under investigation. Yet here I am again, making telephone calls and writing letters to try and ensure our company can continue to operate without the threat of an incorrect disconnection occurring.

    In the forlorn hope that someone might actually read one of my letters and act upon it I would like to reiterate the current situation. We do not, and have never used you as our electricity supplier. The supply number/ meter reference that you appear to be billing us on does not match the supply number that we actually have. If you still believe that we owe you money then please forward me details of the volumes, meter readings and dates of supply and we will pay you any amounts that are genuinely owed. Otherwise please stop wasting my time by threatening to disconnect us. If our electricity supply is disconnected as a result of your continued incompetence we will expect damages for the loss of business that will result and will use legal channels to ensure that these are paid in full.

    Yours etc
  • Bargainbabe
    • #6
    • 14th Jun 05, 4:52 PM
    • #6
    • 14th Jun 05, 4:52 PM
    Ok this is a letter I sent to Vodafone to cancel my contract because they didn't offer me the phone I wanted. It's not the best letter in the world but hey it got the result I was after baby! 2 days after I sent this letter I was promptly offered any phone of my choice if I signed up with them for another 12 months:

    Dear sir or madam,

    I hereby give one months notice to terminate my monthly contract with Vodafone which I pay for via Direct Debit . My contact details are displayed above. My account details are as follows:

    Account Number- *************

    Mobile number- *************

    I would also like to know my PAC code so I can port my number when I move networks. The only reason why I have decided to leave Vodafone is due to the fact that my upgrade options were quite poor and I would like a better phone than the one I already have.

    I look forward to hearing from you in the near future.

    Yours faithfully,

    Last edited by Former MSE Andrea; 23-06-2005 at 8:23 AM.
    "There are no pockets in a shroud..."
  • MonkeyGirl
    • #7
    • 14th Jun 05, 5:29 PM
    • #7
    • 14th Jun 05, 5:29 PM
    A letter I often send to companies asking for prizes and it has worked a lot of the time and we have had decent stuff .

    Dear Sir / Madam

    My partner and I run a non profit making organisation (my website address would go here) which offers support and friendship to people who have Myalgic Encephalopathy also known as Chronic Fatigue Syndrome (M.E and CFS for short) and for people that are friends and carers of an M.E / CFS sufferer. My partner and I run a competition every month to make things more fun and interesting at (website name goes here), and wondered if you would be interested in donating something that can be used as a prize or prizes to enable us to keep doing this.

    Thank you for any help you can give us.

  • dogsnob
    • #8
    • 15th Jun 05, 7:48 AM
    • #8
    • 15th Jun 05, 7:48 AM
    I think THIS is one of the best letters i've ever read to wangle out of paying a speeding fine. Sorry it's a link, but I only have a pdf copy so couldn't post the text.

    Edit: Mods - Re. Mumstheword's comments - The link I have posted refers to information that is widely available on the internet, but if you feel the link is innappropriate then please delete my post.
    Last edited by dogsnob; 15-06-2005 at 9:26 AM. Reason: Mumsthewords suggestion
    Does anyone know how to change my username? I was "Mr Investigation" and MSE's new software now shows it as "Dogsnob" !!!
    • Mumstheword
    • By Mumstheword 15th Jun 05, 8:05 AM
    • 3,706 Posts
    • 1,733 Thanks
    • #9
    • 15th Jun 05, 8:05 AM
    • #9
    • 15th Jun 05, 8:05 AM
    I think THIS is one of the best letters i've ever read to wangle out of paying a speeding fine. Sorry it's a link, but I only have a pdf copy so couldn't post the text.
    by dogsnob
    Yes, that is excellent (but the bloke DID commit the offence and got off on a technicality!!). However, there's a lot of personal detail inthere that could do with removing!
    *** Friends are angels who lift us to our feet when our wings have trouble remembering how to fly ***

    If I don't reply to you, I haven't looked back at the thread.....PM me
  • rushnowt
    This is by far the best letter I've ever read, I seriously PMSL when I read it
    Nobody can make you feel inferior, without your permission

    Love doesn't make the world go round, it's what makes the ride worthwhile

    ya still freezing

  • timetakesitstoll
    This is darn good advice, I tells ya...
    My advice for any serious complaint is to take it as high as possible as quickly as possible. In my experience, email is the most efficient means of doing this. Ideally, send the complaint to a generic customer services email if you can obtain one, but cc. someone like the Customer Services or Communications Director. It is surprisingly easy to get hold of these names, and their email addresses, employing the right tactics. Simply find the company's head office switchboard phone number, dial, and ask in a confident tone for this person's name. Behave as if you are calling for business reasons. If necessary, get transferred to their PA and demand an email address. It works!

    Put effort into the wording of the complaint, and don't get carried away with sarcasm. If you want to see any of my letters, to Lloyds TSB for instance, please let me know. If you want me to find a name for you, hell, I'll give it a bash!
    • Claudie
    • By Claudie 15th Jun 05, 4:10 PM
    • 1,309 Posts
    • 692 Thanks
    I don't have a template to hand but in my experience, it is best to always address your letter to an individual (in a senior position within the company) and start by stating something positive ie that you are a long standing customer or why you used their firm etc. Then explain what happened, what your solution would be and when you expect this resolution.

    I used to work as part of a small team of Executive Administrators (for the Customer Services Director of a large national retailer), we had huge number of complaint letters that were only that - complaints and 9 times out of 10 they received only an apology. When we were presented with expectations and deadlines we had to work to them and those customers usually received an apology too but we also used their request as a starting point towards discussing compensation, replacements etc.

    And we did use our own templates too - had hundreds of mix and match standard paragraphs. I can still recognise them now!
    The smallest deed is greater than the grandest intention ~ Anonymous
    • WelshConsumer
    • By WelshConsumer 15th Jun 05, 4:53 PM
    • 35 Posts
    • 22 Thanks
    letter to bank removing fees
    How about this to remove the penalty fees on your bank account for going overdrawn.

    To the Manager XYZ Bank.
    Dear Sir, You have recently charged me £XXX pounds for becoming overdrawn. It is my personal belief that such a charge represents a penalty and does not represent a true pre-estimate of loss which any charges levied under a contract should be. I do not believe the penalty charges you have levied represent the cost to yourselves of the overdraft. I would therefore be grateful if you would review the account and remove the unfair penalty charge from it.

    I trust you will agree with my analysis and that the charge will be removed. In the event that you disagree, I would however be extremely grateful if you would send me a copy of your complaints procedures so that I may pursue this further.
    The bank will instantly cave in as a "goodwill gesture". They will never challenge it in the small claims court.

    There is various case law that suggests that charges need to represent a genuine pre-esimate of loss on the part of a party.
    Last edited by MSE Archna; 22-06-2005 at 10:33 AM.
    • loopy_lass
    • By loopy_lass 15th Jun 05, 5:15 PM
    • 1,527 Posts
    • 554 Thanks
    i darent put the one ive seen around as its full of sarcasm & rude wit... funny but not appropriate for here... pm me if anyone wants it

  • herebegb
    Haven't got a draft of my letter, but I sent an email to the bus company operating in Bristol (via their website) yesterday as for the second time in 2 weeks a particular bus didn't turn up (unfortunately this is quite a common occurence...).

    I asked what had happened to the bus and had a small rant about being late for work. I also stated that apart from using the buses I have no other means of getting to work (unless I wish to walk 8 miles a day) so they are effectively holding me to ransom.

    Had a reply this morning apologising and they are sending me one week's free travel. A result of sorts but unfortunately the bus didn't turn up again this morning...

    • amanda40
    • By amanda40 15th Jun 05, 7:11 PM
    • 1,202 Posts
    • 619 Thanks
    This was a phone call
    I had problems with a large moile phone supplier a few years ago. I had handed my phone back but kept being pursued for rental.. I was also due vouchers for recommending 15 colleagues for phones and was due £150 of vouchers for this. I phoned and phoned, wrote letters and got no where. One day when telling my work friends about it, one of the girls said she was on a business course years back with the guy who owned the company c***s G*****y. Of course the call centre would never put you higher than their boss. I eventually had enough and phoned and asked to speak to C**** G******, when they asked who was calling i said very poshley It is Mrs G******, they put me through to him straight away. He sounded suprised, so I told him I had to kid on I was his wife/mother to get to speak to him, he laughed and vouchers, bill etc was all sorted with in days
  • dccarm
    I agree with Claudie, it is good to say something positive first. I like to say something like "I would hate ... blah de blah... to spoil what was otherwise an excellent service". Obviously this is only in appropriate circumstances where one thing another has annoyed you, not for persistent problems.
    • megsykins
    • By megsykins 15th Jun 05, 7:44 PM
    • 208 Posts
    • 114 Thanks
    Brief synopsis - I thought I'd lost my phone, a contract phone with a large phone company beginning with T. We reckon I must've dropped it outside my house (between the car and the front door) where it was picked up by a passer-by who then used to to make nearly £500 of international calls (I know, I should've blocked it straight away, but I thought it was down the sofa or in the car)

    Anyway, it was in my mum's name, she sent this letter, and got the bill cancelled, and they also replaced the handset for free even though it wasn't insured (which was going to cost £100)

    I am writing to complain about the phone bill I recently received from T (Copy enclosed).
    On the 05/XX/04 our daughter Megsykins, who has use of this phone, informed us that the phone had been missing since the previous 29/XX/04, however at the time she thought she had mislaid it.
    As a precaution I immediately blocked it, but didn’t disable the phone or handset as we still at the time thought it was probably mislaid.
    I asked if the customer service advisor could tell me if the phone had been used since 29/XX/04, he said he couldn’t but to phone the following morning, which I did. (Both phone calls are highlighted on the enclosed printout of our landline calls obtained from XXX). On 06/XX/04 I informed customer service that the phone was believed to be lost and I needed to check usage over the last week. They informed me that it hadn’t been used since 29/XX/04 and that the total amount outstanding was around £40. This seemed to be about the amount I was expecting. I therefore assumed I was correct in thinking the phone was mislaid. I ordered another SIM so that my daughter could make and receive calls, (which she started to use on 17/XX/04) and I reported the loss to XXXXX Police as a loss, not a theft, on around 12/XX/04.
    I was dismayed therefore, when on 03/XX/05, our daughter rang us to inform me that her phone had been blocked. I contacted your customer service dept who informed me of the amount on the bill (over £500). I immediately requested a printout of the bill (copy enclosed) and contacted XXXXX Police to report the phone as stolen. They have a copy of the printout to instigate their own investigation.
    Calls made from 29/XX/04 through to 05/XX/04 were made by whoever stole the phone. A check of our past call history would show you that international calls are not made from this phone. Looking at the fraudulent calls that were made shows that 23 were made to one S Arabia number, 8 were to 2 Belgian numbers, and one to a taxi firm in XXXXX who keep call records on computer. I do not recognise the other XXXXX number, XXXXXX number or the mobile number used. These should be easily traceable by you and the Police.
    The Police investigation has been hindered by the fact that:
    -Your staff informed me on 06/XX/04 that no calls had been made since 29/XX/04.
    -I was NOT informed on 05/XX/04 or 06/XX/04 that international calls may not show up straight away (as your advisor informed on 03/XX/05). I am amazed that you technology does not show calls made 6 days previously. If I had been informed of this fact I would have checked with you regularly during the following weeks.
    -Due to your incorrect information the Police investigation was not commenced until a month after the calls were made. If they had been informed earlier, and had sight of the list of fraudulent phone calls, they would have had a better chance of tracking and apprehending the offender, and of us getting compensation.
    -The Police have therefore been unable to deal with this as expediently as they might otherwise been able to.

    I therefore dispute my liability to pay for the phone calls made between 29/XX/04 at 12 noon and 05/XX/04 inclusive, a total of £467.38p; excluding VAT.
    Also why have 2 replacement SIM-cards been itemised on the phone-bill?, and only 1 received.

    Yours sincerely
    Megsykins' Mum

    The police were very helpful and explained how what we should do to dispute the bill, as were the landline company (begin with N, ends in L) From other problems I've complained about, I've found mentioning that you've consulted a solicitor or the CAB, even if you havn't, often helps. As a Law student, mentioning this usually helps (my sister rang me for advice once and then claimed to a company that she'd 'consulted legal advice' ) Scaring them with Small Claims also works.
    • Undercovercarrot
    • By Undercovercarrot 15th Jun 05, 8:15 PM
    • 85 Posts
    • 39 Thanks
    Letters, letters, letters!
    Bit of a long one, but the result was a full refund and a grovelling apology!

    Reference: Account Number XXXXXXXXXXXXXXXX

    Dear Sir or Madam

    I have been a customer with Sainsbury’s Bank for the last two years. Recently, I have had cause for concern regarding certain actions that have been carried out by you on my account.

    In April, you were supposed to debit a sum of £***.12 from my account via Direct Debit. This sum was never taken by you, and as a result I had to contact you directly to inform you of your error. At this time (12th April,) I agreed to make a payment to you of the outstanding amount after I returned from holiday. I was told that this would be no problem, and I would not receive any charges as I had informed you of this matter, despite the fact that it remains an error on your part.

    The day I returned from my holiday, I was contacted by your credit services department who demanded payment as my account was in arrears, because the April payment had not been made. I referred the caller to my conversation that I had on the 12th April and I agreed to make a payment of £*** within the next few days to cover both the April and May statements. I was told that this would be fine. I also checked, and was told that I would not incur any charges and that my Direct Debit from May would not be taken, as the payment had already been made. I was therefore surprised and dismayed to find that you have taken £***.61 from my account despite assurances that no such payment would be taken. This has resulted in my account becoming overdrawn (I have no overdraft facility) and that I now have insufficient funds to make further payments to other creditors that I have arrangements with, which I would otherwise have had funds for. I am also now incurring interest charges and bank charges on my overdraft facility which I would otherwise not have incurred. In addition, my credit rating is now being adversely affected. Finally, I have noticed that despite being told that I would not receive any charges, a total of £70.00 in fees have been levied against my account for late payment and overlimit charges.

    Despite repeatedly trying to resolve this over the telephone today, I have had no success. I am extremely disappointed with the manner in which your company has acted over this issue. I expect a FULL refund of the Direct Debit funds into my account with immediate effect, preferably by electronic back-transfer. I will also be writing to you later to provide a full invoice for any bank charges and overdraft interest that I have incurred. Finally, I expect a refund of the £70.00 fees that you have levied against my account.

    My confidence in your abilities to conduct yourself appropriately as a financial organisation has been severely dented. I expect the above measures to be implemented immediately or I will be making an official complaint to the Financial Ombudsman.

    Yours Faithfully,
    Last edited by MSE Archna; 22-06-2005 at 10:46 AM.
    It is not the bullet with your name on it, rather the one addressed "to whom it may concern" that should worry you!
    • beaker141
    • By beaker141 15th Jun 05, 9:25 PM
    • 478 Posts
    • 205 Thanks
    Funny Ben Sherman
    My old boss claimed to have sent this off once and got a few garments in return ! I thought it was pretty funny and can understand a letter like this getting a response in certain circumstances !!!

    June 15, 2005

    Ben Sherman T-Shirt Underwear : Quality Of ?

    Dear Sir/Madam,

    Picture the situation, I’ve been buying Ben Sherman shirts (m) for years, along the way I’ve acquired Sherman shoes (9s), trousers (32s), belt and jackets (l). In fact I considered naming my son “Ben Sherman”. But there always seemed to be a void in my life. One fine January sunny day on a trip out to Cheshire Oats Retail Park, I mused into the Ben Sherman retailers. Wow, I found the holy grail to fill the vacuum - Ben Sherman underwear ! On special offer at that. Well I “steamed in” and bought four Medium T-Shirts, 2 black, 1 grey, 1 white.
    The white one was the first one on, great, a bit tight to go out in (as I’m heterosexual) but looks cool under an opened neutral coloured short sleeved Sherman. Hey, my girlfriend loved me in it around the house though – kinda tight ‘n’ huggy. Well along comes wash time, I’ll pop inta da black one, equally as cool, reggae-ska style mon.
    Meanwhile the washing’s done and out comes a damp white Sherman T-shirt. Imagine my astonishment to see that the lower half of the ‘B’ and the ‘en’ had come off. OK, P Sherman, I thought and wore it for a coupla days. But it’s no longer the genuine article. I’ve never had this problem before with any Sherman gear. I’ve enclosed it for your inspection, please ignore any gladiatorial masculine odour. I didn’t want to return it to the retailers because it’s quite a distance and I’d tossed the receipt anyway.
    Let’s wait for da black one to come outta da wash I thought. Mmm looks good, logo virginally intacticus this time. But it looks kinda not as good as new, unlike my regular Sherman shirts out of the wash. I’ve not tried the grey one yet for fear of being totally disillusioned.
    Could you please restore my faith in the dearly departed Mr Ben Sherman brand, without advice on how to use washing appliance ‘stroke’ liquid. At least replace the white one.

    Yours Sincerely,

    PS: I’m not normally a retail “Mr Angry from Tunbridge Wells” type scavenger. This is my first time – be gentle.
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