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  • FIRST POST
    • MSE Archna
    • By MSE Archna 7th May 13, 10:43 AM
    • 1,874Posts
    • 6,140Thanks
    MSE Archna
    Daligas Energy reviews: Give your feedback
    • #1
    • 7th May 13, 10:43 AM
    Daligas Energy reviews: Give your feedback 7th May 13 at 10:43 AM
    This is a feedback thread on energy supplier

    Daligas Energy

    Please share your experience with other MoneySavers. Click reply to take part

    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the


    Click reply below to discuss. If you havenít already, join the forum to reply.
    Last edited by MSE Andrea; 11-09-2017 at 1:14 PM.
    Report inappropriate posts: forumteam@moneysavingexpert.com




Page 1
  • Mortuus
    • #2
    • 10th Jun 13, 1:35 PM
    • #2
    • 10th Jun 13, 1:35 PM
    So I initiated a switch from edf to daligas, have had an email to confirm everything has gone through and have also submitted a meter reading and had a confirmation email. I guess so far so good, no hassle from them.
    • Mr ChriZ
    • By Mr ChriZ 9th Sep 13, 1:17 PM
    • 21 Posts
    • 2 Thanks
    Mr ChriZ
    • #3
    • 9th Sep 13, 1:17 PM
    • #3
    • 9th Sep 13, 1:17 PM
    So I initiated a switch from edf to daligas, have had an email to confirm everything has gone through and have also submitted a meter reading and had a confirmation email. I guess so far so good, no hassle from them.
    Originally posted by Mortuus
    How have they been 3 months on?

    Thanks
    Chris
    • DragonQ
    • By DragonQ 18th Oct 13, 10:04 AM
    • 2,023 Posts
    • 686 Thanks
    DragonQ
    • #4
    • 18th Oct 13, 10:04 AM
    • #4
    • 18th Oct 13, 10:04 AM
    Does anyone here actually use DaliGas? They come up as £50/year cheaper than Ebico for me but I can't find any information on them. It's likely that they wholesale from someone else and thus their prices will rise shortly.
    • footyguy
    • By footyguy 18th Oct 13, 11:05 AM
    • 4,136 Posts
    • 1,684 Thanks
    footyguy
    • #5
    • 18th Oct 13, 11:05 AM
    • #5
    • 18th Oct 13, 11:05 AM
    Does anyone here actually use DaliGas? They come up as £50/year cheaper than Ebico for me but I can't find any information on them. It's likely that they wholesale from someone else and thus their prices will rise shortly.
    Originally posted by DragonQ
    Unless it's a fixed/capped tariff, then I would expect most suppliers to be increasing their prices by about 10%

    (Ebico have already given notice to increasedtheirs since their supplier, SSE, have given notice of increased prices - this increase is already included in the main comparison sites)

    But a £50 saving is quite a good one - you would need to be using at least £500 a year of gas even if Daligas were to increase their prices by 10% to be better off with Ebico ... and if you are using £500 a year of gas, I suggest there are probably cheaper suppliers than Ebico out there anyway.
    • DragonQ
    • By DragonQ 18th Oct 13, 11:10 AM
    • 2,023 Posts
    • 686 Thanks
    DragonQ
    • #6
    • 18th Oct 13, 11:10 AM
    • #6
    • 18th Oct 13, 11:10 AM
    I actually checked the website and they say their prices are fixed for a year after you join, which seems reasonable.

    I am hesitant to switch though as my annual gas usage is only an estimate right now (since I moved in May). I'll have to check the kWh range for which they would be cheapest - if it's a narrow range it's a bit risky. I won't know for sure until I actually turn the heating on I guess!
    • footyguy
    • By footyguy 18th Oct 13, 11:29 AM
    • 4,136 Posts
    • 1,684 Thanks
    footyguy
    • #7
    • 18th Oct 13, 11:29 AM
    • #7
    • 18th Oct 13, 11:29 AM
    Yes, it's a 12 month fixed tariff ... but there are no early exit fees. You can leave anytime without penalty.

    However, term 8.e of their T&Cs does give them licence to increase prices on 30 days notices because of "Any changes to transportation or distribution charges"

    Be aware that an increse in these charges, which are set by the regulator, is one of the 3 reasons British Gas cited for increasing their prices.
    Last edited by footyguy; 18-10-2013 at 11:36 AM.
    • DragonQ
    • By DragonQ 18th Oct 13, 11:50 AM
    • 2,023 Posts
    • 686 Thanks
    DragonQ
    • #8
    • 18th Oct 13, 11:50 AM
    • #8
    • 18th Oct 13, 11:50 AM
    Hmm so a fixed price tariff that doesn't have a fixed price.

    If there's no price rise within the 12 months, it looks like DaliGas is the cheapest supplier for any usage above 3100 kWh/year (not taking into account dual fuel tariffs).
    • pwl
    • By pwl 18th Oct 13, 3:56 PM
    • 90 Posts
    • 10 Thanks
    pwl
    • #9
    • 18th Oct 13, 3:56 PM
    • #9
    • 18th Oct 13, 3:56 PM
    Yes, it's a 12 month fixed tariff ... but there are no early exit fees. You can leave anytime without penalty.

    However, term 8.e of their T&Cs does give them licence to increase prices on 30 days notices because of "Any changes to transportation or distribution charges"

    Be aware that an increse in these charges, which are set by the regulator, is one of the 3 reasons British Gas cited for increasing their prices.
    Originally posted by footyguy

    Perhaps all suppliers have this in the small print?
    • Pagett
    • By Pagett 18th Oct 13, 5:01 PM
    • 73 Posts
    • 34 Thanks
    Pagett
    Daligas - best avoided
    I am not happy with this supplier. They don't know anything about gas supply it seems and I would suggest they are best avoided.

    I looked at them because I saw this thread earlier today. Their prices look very competitive.

    So I called them up today, just to see what the Customer Service was like.

    You are not put into any hold, and eventually a lady does answer ... it can take a couple of minutes. It doesn't really sound like a supplier or call centre at all. I fear it's someone at home answering calls.

    Anyway, having gotten through, I thought I'd ask a question. I asked if Daligas accept customers supplied via an Independent Gas Transporter (IGT) and was informed yes, that was no problem If I can switch to any other supplier, I can switch to Daligas.
    I asked if there was any surcharge for being supplied via an IGT and she assured me absolutely not.

    So I thanked her, hung up, and applied online.
    You get an application form to fill in online - it needs information like your MPRN and your bank details. Anyway, all filled in, I send it off.

    It then comes back via email to you (or you can also see a copy online). You need to print it, sign it, and send it back.

    So I scanned it and sent it back via email (it's an option they say is acceptable)

    Then I get a reply refusing my application. Why? Because I am supplied via an IGT!

    So I call them up. I speak to the same lady. I explain I called earlier and I had enquired about IGT's. She said yes, she remembered and that she said it was not going to be an issue.

    Well I explained I had applied and got a reply by email refusing to supply because I am supplied via an IGT.

    Her response? Well if you have an email saying that, it must be correct as that email comes from head office.

    So who the heck is answering their calls??? She certainly knows nothing about the business.

    I think I've had a luck escape

    (Just a bit worried they now have a signed DD mandate and all the info they need to switch me to a supplier not of my choice ... so I'll be watching carefully)
    • footyguy
    • By footyguy 18th Oct 13, 6:47 PM
    • 4,136 Posts
    • 1,684 Thanks
    footyguy
    Perhaps all suppliers have this in the small print?
    Originally posted by pwl
    Perhaps?
    Perhaps not?

    I can't say I've ever seen it before in the small print of the suppliers I've been with.

    Have you?
  • alandenman
    I'm totally guessing but that 'small print' probably only allows for a 1% or so increase.

    Pagett's experience is probably because they have had to hire temps/use a phone agency extremely recently. Business will be brisk this month.
    • jamiewakeham
    • By jamiewakeham 24th Oct 13, 12:40 PM
    • 66 Posts
    • 13 Thanks
    jamiewakeham
    With my fingers crossed, I've just joined up with this company. I'm prepared to take a risk for a claimed saving of almost 25% over the nearest competitor. I'll report back.
  • sdewey
    Worse company ever!! After months and months of chasing I have given up. I Was promised refunds for errors they made, for four months I was paying them by direct debit but really they had switched my neighbour instead of me!! This left me with a really high bt bill and they only offered me ten pounds which was meant to be refunded weeks ago and still hasn't been... Worse customer service ever recieved, AVOID!!!
  • DrPete
    Very good experience
    I have been following this and other related forums for more than 1 year now and I decided to register because I felt I had to tell my experience with Daligas.
    I have been with them since April 2013 ( one of the first customers I guess, switched through a comparison site) and their behaviour has been absolutely perfect. I have saved more than 150 pounds switching to their variable tariff and now they offered to switch me to their even cheaper fixed rate. So far so good .
  • camspencer
    No problem so far...
    After seeing the savings I could make on the comparison sites I decided to take the risk and switched. I switched to Daligas 5 months ago (1st of June) and I already saved £120 on my bills! The switching process was really efficient. I highly recommend it for those who want to save money plus you are always free to go without any early termination fees so if their price goes up I will try to look after my pocket...
  • maxjeffreys
    I am interested in switching to Daligas but am wondering about the clause "7.b Maintenance - You will be responsible for the maintenance of the gas meter and equipment at your expenses...."
    Normally there is no maintenance but I have had my meter changed/updated at the supplier request in the past. It is unlikely that the meter could go wrong but meters have been known to read incorrectly. I thought the supplier was responsible for the meter. Appreciate any views
    • waqasahmed
    • By waqasahmed 5th Nov 13, 4:18 PM
    • 1,031 Posts
    • 284 Thanks
    waqasahmed
    Hmm I may have dodged a bullet by having my application refused (because our gas is supplied by an IDN) Meh, the saving was only around £6/year any way.

    Currently with Better Energy
    • Half_Price_Sky
    • By Half_Price_Sky 5th Nov 13, 4:36 PM
    • 167 Posts
    • 64 Thanks
    Half_Price_Sky
    I'm in the process of buying a flat. Looking to complete purchase towards the end of the month or early December.

    The vendor is currently with Scottish Power. How do I transfer this to Daligas, or another budget supplier, whilst ensuring I still have a service on the day I move in?

    I don't have access to any meter readings or anything like that as I've obviously never lived there before.
    • waqasahmed
    • By waqasahmed 5th Nov 13, 5:24 PM
    • 1,031 Posts
    • 284 Thanks
    waqasahmed
    I'm in the process of buying a flat. Looking to complete purchase towards the end of the month or early December.

    The vendor is currently with Scottish Power. How do I transfer this to Daligas, or another budget supplier, whilst ensuring I still have a service on the day I move in?

    I don't have access to any meter readings or anything like that as I've obviously never lived there before.
    Originally posted by Half_Price_Sky
    Guesstimate how much you're going to use in kwH - energylinx tends to be able to do that

    And then apply online. If you don't know your meter reference number, enter in all 0's

    Send it to Daligas

    They send it back. You sign it. You send it back

    Thats it - unless of course they can't switch you like me because we get it from an "IGT network"
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