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    • alanwsg
    • By alanwsg 5th Feb 13, 11:11 AM
    • 555 Posts
    • 255 Thanks
    alanwsg
    • #2
    • 5th Feb 13, 11:11 AM
    • #2
    • 5th Feb 13, 11:11 AM
    "Smile" not on list, will voting for "Co-op" do instead?
    • Old Wrinkly
    • By Old Wrinkly 5th Feb 13, 5:51 PM
    • 4,918 Posts
    • 8,450 Thanks
    Old Wrinkly
    • #3
    • 5th Feb 13, 5:51 PM
    • #3
    • 5th Feb 13, 5:51 PM
    "Smile" not on list, will voting for "Co-op" do instead?
    Originally posted by alanwsg
    14th on the list (alphabetical order).
    Don't know if it was there originally.
    • Old Wrinkly
    • By Old Wrinkly 5th Feb 13, 5:53 PM
    • 4,918 Posts
    • 8,450 Thanks
    Old Wrinkly
    • #4
    • 5th Feb 13, 5:53 PM
    • #4
    • 5th Feb 13, 5:53 PM
    We run this poll on big banks ...
    Originally posted by MSE Debs
    So what constitutes a big bank, according to MSE?
    How many branches & customers does Metro Bank have?
    • torbrex
    • By torbrex 6th Feb 13, 12:54 PM
    • 61,883 Posts
    • 124,626 Thanks
    torbrex
    • #5
    • 6th Feb 13, 12:54 PM
    • #5
    • 6th Feb 13, 12:54 PM
    I am always in credit and never use my banks customer service, no option available in the poll
    • Meadows
    • By Meadows 6th Feb 13, 1:00 PM
    • 4,073 Posts
    • 10,404 Thanks
    Meadows
    • #6
    • 6th Feb 13, 1:00 PM
    • #6
    • 6th Feb 13, 1:00 PM
    Always in-credit – GREAT service in last 6 months (and the last 24+ years, not that I need to contact customer service ).
    Everything has its beauty but not everyone sees it.
    • stevemcol
    • By stevemcol 6th Feb 13, 4:49 PM
    • 1,650 Posts
    • 781 Thanks
    stevemcol
    • #7
    • 6th Feb 13, 4:49 PM
    • #7
    • 6th Feb 13, 4:49 PM
    I am always in credit and never use my banks customer service, no option available in the poll
    Originally posted by torbrex
    I would say that never having to contact customer service implies good customer service?
    Apparently I'm 10 years old on MSE. Happy birthday to me...etc
    • Flydrive
    • By Flydrive 7th Feb 13, 7:35 AM
    • 14 Posts
    • 5 Thanks
    Flydrive
    • #8
    • 7th Feb 13, 7:35 AM
    • #8
    • 7th Feb 13, 7:35 AM
    Always in credit - good or great service!
    Either people always in credit get great service or never need it? Survey should be for thoses who have had need to USE customer service over the last 6 months?
    • lemontart
    • By lemontart 7th Feb 13, 7:59 AM
    • 5,831 Posts
    • 7,416 Thanks
    lemontart
    • #9
    • 7th Feb 13, 7:59 AM
    • #9
    • 7th Feb 13, 7:59 AM
    been with nationwide for over 20 years and always had good service during good and bad times and staff always friendly in my local branch.

    My only gripe is that recently they like all others are going down the trying to sell line when you need to use the counter for anything.
    I am responsible me, myself and I alone I am not the keeper others thoughts and words.
  • VetAdam
    Student overdraft?
    I'm always delving into my overdraft, but it's an interest free overdraft as its a student account so there are no charges or any urgency to clear the debt any time soon... Does this skew the results much?
  • Sue292
    I almost dont want to say this in case i jinx myself!!! I have been with Nat West for around 11 years.......Had great service when Im in credit......great service when I've hit financial trouble spots.....Have always felt like a valued customer whether I had money in the bank or need to borrow/extend overdraft. Very helpful.
  • Adela31
    Lewisham plus credit union
    I love the credit union and all it stands for, but service wise... I save what I can and recently they have a real downer on people paying n coins! I analy bag and count them up like I have for 30 years (started on my mothers knee) but they will no longer take them. Last time I was so upset at the customer service I walked out and gave my would be savings to the charity shop next door.

    I have left my savings in there, it's doing good helping others, but adding to it will be difficult.
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