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  • FIRST POST
    • Former MSE Helen
    • By Former MSE Helen 24th Sep 12, 8:07 AM
    • 2,324Posts
    • 971Thanks
    Former MSE Helen
    0 WOW
    MSE News: Holidaymakers to be given Atol certificates
    • #1
    • 24th Sep 12, 8:07 AM
    0 WOW
    MSE News: Holidaymakers to be given Atol certificates 24th Sep 12 at 8:07 AM
    "Certificates will tell travellers if their holiday is financially protected by the Atol scheme from next week ..."

Page 1
    • harvey115
    • By harvey115 24th Sep 12, 9:25 AM
    • 676 Posts
    • 225 Thanks
    harvey115
    • #2
    • 24th Sep 12, 9:25 AM
    • #2
    • 24th Sep 12, 9:25 AM
    Seems like a new business opportunity of fake Atol certificates has been announced for not so genuine travel agencies...
    • Pincher
    • By Pincher 24th Sep 12, 9:26 AM
    • 6,516 Posts
    • 2,491 Thanks
    Pincher
    • #3
    • 24th Sep 12, 9:26 AM
    • #3
    • 24th Sep 12, 9:26 AM
    What claiming process? When you are trapped in Greece, what you want is a get out jail free card. What I WANT is:

    When the booking is confirmed and paid for, the agent (online or otherwise) have an obligation to inform ATOL, who should send out the certificate by e-mail by default, or by post for a handling fee.
    Prior to travel, the traveller should be able to log on to confirm the booking is registered, and the ATOL membership; or to pay for postal certificate. I do not want standard ATOL certificates circulating freely, and sold to fake Hajj merchants.

    I want to be able to take the ATOL certificate, which should have the name and ATOL member number of the provider, plus the booking reference of flight or holiday (product sold). Together with the now defunct plane ticket or voucher, I want to be given the next available flight home. Any refunds or compensation can be claimed later.

    I do not want to pay EasyJet (or worse, Ryanair) 300 per ticket and then be told they are not covered, or that 300 is way too much for a flight from Athens, and ATOL will only pay 100.

    All ATOL member flight providers should be aware of this obligation, and be able to direct you to the appropriate scheduled or chartered providers.

    When I turn up at the ticket desk, or enquiring over the phone,
    I want to say:"My ATOL protected holiday company has gone bust, I have an ATOL certificate for four people, when can you put us on a flight to London?"

    I want to hear: "We can give you two seats tomorrow, or four seats the day after. Or you can try British Airways, and these other airlines that fly to London from here."

    I want to say: "OK, four seats the day after, here are the details."
    and I want to hear: "Your ATOL REGISTERED holiday is checked and confirmed, you qualify for a FREE replacement flight."

    Free hotel would be nice, but I'm not pushy.
    • Westin
    • By Westin 24th Sep 12, 6:52 PM
    • 1,807 Posts
    • 1,323 Thanks
    Westin
    • #4
    • 24th Sep 12, 6:52 PM
    • #4
    • 24th Sep 12, 6:52 PM
    Hmmm.... And all those demands met for the 2.50 ATOL fee ( shortly to be reduced to 1.50). Nice idea but I fear the cost of providing such a wonderful service would cost us all dearly.

    You could certainly voice your concerns and wishes to the Civil Aviation Authority who govern the ATOL scheme.
    • Alan Bowen
    • By Alan Bowen 24th Sep 12, 7:09 PM
    • 3,193 Posts
    • 1,611 Thanks
    Alan Bowen
    • #5
    • 24th Sep 12, 7:09 PM
    • #5
    • 24th Sep 12, 7:09 PM
    The CAA looked at producing a centralised system much like the records of MOT certificates issued and held by the DVLA but once they discovered the cost, the idea quietly disappeared. There is therefore no guarantee that there won't be false ATOL Certificates floating around, particularly as some operators are not ready or do not want the cost of issuing the Certificates which should be printed on yellow paper, as a result, some agents without ATOL's themselves may issue on behalf of ATOL holders.. The industry opposed widening the issue to anyone other than the ATOL holder, but this was overruled and clarity, the main aim of the Certificates, may not be as simple as suggested
    • Obviously the best
    • By Obviously the best 29th Sep 12, 12:59 PM
    • 4,025 Posts
    • 2,107 Thanks
    Obviously the best
    • #6
    • 29th Sep 12, 12:59 PM
    • #6
    • 29th Sep 12, 12:59 PM
    What claiming process? When you are trapped in Greece, what you want is a get out jail free card. What I WANT is:

    When the booking is confirmed and paid for, the agent (online or otherwise) have an obligation to inform ATOL, who should send out the certificate by e-mail by default, or by post for a handling fee.
    Prior to travel, the traveller should be able to log on to confirm the booking is registered, and the ATOL membership; or to pay for postal certificate. I do not want standard ATOL certificates circulating freely, and sold to fake Hajj merchants.

    I want to be able to take the ATOL certificate, which should have the name and ATOL member number of the provider, plus the booking reference of flight or holiday (product sold). Together with the now defunct plane ticket or voucher, I want to be given the next available flight home. Any refunds or compensation can be claimed later.

    I do not want to pay EasyJet (or worse, Ryanair) 300 per ticket and then be told they are not covered, or that 300 is way too much for a flight from Athens, and ATOL will only pay 100.

    All ATOL member flight providers should be aware of this obligation, and be able to direct you to the appropriate scheduled or chartered providers.

    When I turn up at the ticket desk, or enquiring over the phone,
    I want to say:"My ATOL protected holiday company has gone bust, I have an ATOL certificate for four people, when can you put us on a flight to London?"

    I want to hear: "We can give you two seats tomorrow, or four seats the day after. Or you can try British Airways, and these other airlines that fly to London from here."

    I want to say: "OK, four seats the day after, here are the details."
    and I want to hear: "Your ATOL REGISTERED holiday is checked and confirmed, you qualify for a FREE replacement flight."

    Free hotel would be nice, but I'm not pushy.
    Originally posted by Pincher
    That's what your travel insurance should do already.
    OTB

    Always happy to help (ba-da-ba-ba-ba ching ching)
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