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    • AHAR
    • By AHAR 26th Jul 12, 2:44 PM
    • 971 Posts
    • 661 Thanks
    AHAR
    • #2
    • 26th Jul 12, 2:44 PM
    • #2
    • 26th Jul 12, 2:44 PM
    The following message is displayed after logging in to their online banking:
    We have identified an issue where some current account card transactions made on the 24th July were duplicated on 25th July.
    This is a one off isolated incident and is down to human error.
    The duplicated transactions will be corrected overnight.
    We would like to apologise for the inconvenience this has caused and we can assure customers that should they incur any related charges these will be refunded in full.
    • buzi
    • By buzi 26th Jul 12, 3:02 PM
    • 139 Posts
    • 70 Thanks
    buzi
    • #3
    • 26th Jul 12, 3:02 PM
    • #3
    • 26th Jul 12, 3:02 PM
    another system error whats going on with the banks
  • pqrdef
    • #4
    • 26th Jul 12, 3:05 PM
    • #4
    • 26th Jul 12, 3:05 PM
    I'm starting to wonder how many people who work nights at banks have day jobs as well.
    • Pincher
    • By Pincher 26th Jul 12, 4:54 PM
    • 6,516 Posts
    • 2,491 Thanks
    Pincher
    • #5
    • 26th Jul 12, 4:54 PM
    • #5
    • 26th Jul 12, 4:54 PM
    No duplicated transaction on mine.

    Phew.
  • Tigsmom
    • #6
    • 26th Jul 12, 6:03 PM
    • #6
    • 26th Jul 12, 6:03 PM
    I'm ok but wondering if I've done the right thing. Only just switched to Nationwide last week!
    LBM June 2112 DMP Sept 2012 18,925 DFD Oct 2017

    Tesco 8274, Very 350 0, Egg (Barclaycard) 3375, ASDA (Santander) 361, HSBC CC 6957, HSBC O/D 500 0
    ----------------------------------------------------------
    I'm not thick (just mathmatically thick).
    • lemontart
    • By lemontart 26th Jul 12, 6:09 PM
    • 5,831 Posts
    • 7,416 Thanks
    lemontart
    • #7
    • 26th Jul 12, 6:09 PM
    • #7
    • 26th Jul 12, 6:09 PM
    ooher filled car up monday so think I better get a mini statement out of the machine tonight and check, but having been with them for over 20 years for current account sure they will sort out very promptly as they have done with any issues that have rarely occurred in that time
    I am responsible me, myself and I alone I am not the keeper others thoughts and words.
  • meggsy
    • #8
    • 26th Jul 12, 6:20 PM
    • #8
    • 26th Jul 12, 6:20 PM
    NatWest is down again at the moment, unable to log in !!

    http://www.thisismoney.co.uk/money/saving/article-2179291/Nationwide-takes-payments-accounts-TWICE--MORE-problems-emerge-NatWest.html?ito=email-timnewsletter-20120726173649
    Last edited by meggsy; 26-07-2012 at 6:24 PM.
    • dggar
    • By dggar 26th Jul 12, 6:42 PM
    • 593 Posts
    • 285 Thanks
    dggar
    • #9
    • 26th Jul 12, 6:42 PM
    • #9
    • 26th Jul 12, 6:42 PM
    NatWest is down again at the moment, unable to log in !!
    Originally posted by meggsy
    This thread is about Nationwide.
  • badger_
    Just checked online banking and two transactions I made on Monday have gone through twice (14.21 & 24).
    LBM 24/05/2012
    August NSD 10/12 * 2 savers
    • glenbois
    • By glenbois 26th Jul 12, 11:39 PM
    • 149 Posts
    • 40 Thanks
    glenbois
    Had double credits into mine, no doubt one lot will be gone in the morning.
  • badger_
    Have just checked my account balance and the balance is back to what it should have been.
    LBM 24/05/2012
    August NSD 10/12 * 2 savers
  • lexismummy
    I actually had two payments credited I had won on an online casino site and nationwide paid me twice.. I went and bought a new cooked only to find this mmorning I am now over drawn and nationwide will do nothing to help not even temp over draft facility.. great two weeks and two kids with no money coming in great...
    • le loup
    • By le loup 27th Jul 12, 8:46 AM
    • 3,907 Posts
    • 3,955 Thanks
    le loup
    Two kids, no money, gambling, spending other peoples money.
    What are you looking for on a money saving website?
    • mitzybudgie
    • By mitzybudgie 27th Jul 12, 8:52 AM
    • 6 Posts
    • 6 Thanks
    mitzybudgie
    Nationwide "on the ball"
    I'm a Nationwide customer and was not affected by the double debit card error.

    However, from what I've seen on their website when logging in, they appear to be "on the ball" and have moved swiftly to apologise, put things right quickly and promised to compensate those who have suffered.

    I'd rather be with Nationwide than RBS...
    • afoolandhermoney
    • By afoolandhermoney 27th Jul 12, 8:58 AM
    • 231 Posts
    • 316 Thanks
    afoolandhermoney
    Mine not been refunded. But then, my duplicate payment taken Tues and Weds was actually for a transaction on Monday - get the feeling this is a bigger problem than Nationwide are saying
    MFiT challenge #60
    Mortgage: Start 157500 Current 156,396.07
  • cheltenhamlady
    The following message is displayed after logging in to their online banking:
    Originally posted by AHAR
    This is NOT a one off, its been happening for months, altho the cash for 2nd debit has not left my account, just prevented from using it for 7 days, resulting in missed payments and charges incurred by Nationwide not paying direct debits when money was there all along. I have reported this to them several time too!
    • afoolandhermoney
    • By afoolandhermoney 27th Jul 12, 11:55 AM
    • 231 Posts
    • 316 Thanks
    afoolandhermoney
    still not been refunded for the duplicate payment, and no response from Nationwide
    • afoolandhermoney
    • By afoolandhermoney 27th Jul 12, 11:58 AM
    • 231 Posts
    • 316 Thanks
    afoolandhermoney
    finally been refunded!
  • trevHCS
    The fact that they're reversing this so quickly suggests it was probably someone running a batch script twice and was very likely in the UK not overseas, so the same people who caused it could immediately get onto fixing the problem.

    Being overseas was part of the problems with Natwest, as they firstly had to find out what the heck they'd done in India before folks in Edinburgh could fix it.

    Nationwide might not be perfect, but compared to RBS / Natwest they seem a lot more customer focused and they don't make a big thing about UK call centres when they farm out the equally important stuff to India.

    Edit: As a side note, I wonder if other people actually got paid twice and whether the payment could be withdrawn? Eg: if you paid X company and it came out twice, can they reverse it with the other bank?

    Trev
    Last edited by trevHCS; 27-07-2012 at 1:52 PM.
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