Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • Former MSE Helen
    • By Former MSE Helen 18th Jul 12, 3:25 PM
    • 2,324Posts
    • 971Thanks
    Former MSE Helen
    MSE News: O2 customers to get compensation after outage
    • #1
    • 18th Jul 12, 3:25 PM
    MSE News: O2 customers to get compensation after outage 18th Jul 12 at 3:25 PM
    "O2 has revealed the package of refunds for customers hit by last week's network disruption..."

Page 1
    • movilogo
    • By movilogo 18th Jul 12, 3:30 PM
    • 2,613 Posts
    • 1,923 Thanks
    movilogo
    • #2
    • 18th Jul 12, 3:30 PM
    • #2
    • 18th Jul 12, 3:30 PM
    Few days back there were lots of posters here who said O2 should not offer compensation as they didn't even notice and not having network for a day not end of life etc. etc.

    I hope those people will not accept any compensation from O2 now.

    Happiness is buying an item and then not checking its price after a month to discover it was reduced further.
  • Python
    • #3
    • 18th Jul 12, 3:30 PM
    • #3
    • 18th Jul 12, 3:30 PM
    That's not compensation - it's just a refund for a service that wasn't available!
    • gasmanmartin
    • By gasmanmartin 18th Jul 12, 3:33 PM
    • 154 Posts
    • 58 Thanks
    gasmanmartin
    • #4
    • 18th Jul 12, 3:33 PM
    • #4
    • 18th Jul 12, 3:33 PM
    That's not compensation - it's just a refund for a service that wasn't available!
    Originally posted by Python
    Exactly! But i suppose it's better than nothing.

    Did the blackberry folk ever get anything back?
    • movilogo
    • By movilogo 18th Jul 12, 3:47 PM
    • 2,613 Posts
    • 1,923 Thanks
    movilogo
    • #5
    • 18th Jul 12, 3:47 PM
    • #5
    • 18th Jul 12, 3:47 PM
    As per http://www.bbc.co.uk/news/business-18884472

    All customers, even those who were not affected, will also be given a 10 voucher to spend in one of its stores.
    Happiness is buying an item and then not checking its price after a month to discover it was reduced further.
    • SnowTiger
    • By SnowTiger 18th Jul 12, 3:49 PM
    • 3,691 Posts
    • 2,702 Thanks
    SnowTiger
    • #6
    • 18th Jul 12, 3:49 PM
    • #6
    • 18th Jul 12, 3:49 PM
    That's not compensation
    Originally posted by Python
    Isn't it compensation?

    http://dictionary.reference.com/browse/compensation:

    something given or received as an equivalent for services, debt, loss, injury, suffering, lack, etc.
    http://www.merriam-webster.com/dictionary/compensation:

    something that constitutes an equivalent or recompense
    • Gordon Hose
    • By Gordon Hose 18th Jul 12, 3:56 PM
    • 6,057 Posts
    • 4,113 Thanks
    Gordon Hose
    • #7
    • 18th Jul 12, 3:56 PM
    • #7
    • 18th Jul 12, 3:56 PM
    Wonder what 10 will buy you in their stores?? lol!

    Better than nothing I suppose.
  • Plushchris
    • #8
    • 18th Jul 12, 4:03 PM
    • #8
    • 18th Jul 12, 4:03 PM
    Wonder what 10 will buy you in their stores?? lol!

    Better than nothing I suppose.
    Originally posted by Gordon Hose
    You'd be lucky to get much for a tenner.
    Missing Tesco R&R since Feb '07 & now a "Tesco veteran" apparently!
    • Gordon Hose
    • By Gordon Hose 18th Jul 12, 4:05 PM
    • 6,057 Posts
    • 4,113 Thanks
    Gordon Hose
    • #9
    • 18th Jul 12, 4:05 PM
    • #9
    • 18th Jul 12, 4:05 PM
    I think they're hoping people think that and throw them in the bin. Either that or put it towards a bigger purchase... either way O2 wins.
    • sexyboy
    • By sexyboy 18th Jul 12, 4:19 PM
    • 322 Posts
    • 3,230 Thanks
    sexyboy
    there's lots for under a tenner:
    a speaker http://accessoryshop.o2.co.uk/x-mini-universal-speaker-11-11-11-11-11
    for under a tenner
    or two union jack sock would still leave change
    http://accessoryshop.o2.co.uk/trendz-polka-dot-union-jack-sock-11-11-11-11-11
    ----------------------------------------------
    Biggest Win: 5000
    Last Win: 2013
    • stoneman
    • By stoneman 18th Jul 12, 5:17 PM
    • 4,289 Posts
    • 3,231 Thanks
    stoneman
    Listen to it, the big bad company is offering pitence for lost service for a day, boohoo. Some people need to get out more, compo culture is alive and well and can be found on the MSE boards.
    The common law of business balance prohibits paying a little and getting a lot. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.
    • gjchester
    • By gjchester 18th Jul 12, 7:24 PM
    • 5,603 Posts
    • 1,773 Thanks
    gjchester
    I hope those people will not accept any compensation from O2 now.

    Originally posted by movilogo
    For the financial loss I suffered I'd rather see the money go to a charity than back to me.

    I'd get maybe 15p back nothing to me and I suspect most people, but if they bundled it up and gave it to a few charities thats far better.
    • Kite2010
    • By Kite2010 18th Jul 12, 8:15 PM
    • 4,163 Posts
    • 3,549 Thanks
    Kite2010
    I look forward to getting back 1 on my September bill with Tesco.

    Something is better than nothing.
  • spike7451
    Wonder what 10 will buy you in their stores?? lol!

    Better than nothing I suppose.
    Originally posted by Gordon Hose
    Ten quid top up???....
    • Gordon Hose
    • By Gordon Hose 19th Jul 12, 8:20 AM
    • 6,057 Posts
    • 4,113 Thanks
    Gordon Hose
    Listen to it, the big bad company is offering pitence for lost service for a day, boohoo. Some people need to get out more, compo culture is alive and well and can be found on the MSE boards.
    Originally posted by stoneman
    lol, dry your eyes. It has nothing to do with compo. More the fact that O2 couldn't supply the service they were charging people for.

    If you went to the petrol station and filled your tank with 10 of fresh air, wouldn't you be annoyed?
  • mildred1978
    We were pretty clobbered when O2 was down. We use our phones to run our business. Hubby happened to be working remotely that day - and he tends to be in the phone for several hours a day anyway. He also gets alerts via text message, which obviously didn't get through. (His clients could literally lose millions if their systems failed and weren't fixed quickly.) It was bloody inconvenient.

    The compensation package does go some way to making up for it, for us at least.
    Science adjusts its views based on what's observed.
    Faith is the denial of observation, so that belief can be preserved.
    Tim Minchin
    • gjchester
    • By gjchester 19th Jul 12, 8:46 AM
    • 5,603 Posts
    • 1,773 Thanks
    gjchester
    We were pretty clobbered when O2 was down. We use our phones to run our business.

    The compensation package does go some way to making up for it, for us at least.
    Originally posted by mildred1978
    If it's that critical then you should be on a business plan with consequensial loss, or are you just on a personal plan?
  • mildred1978
    If it's that critical then you should be on a business plan with consequensial loss, or are you just on a personal plan?
    Originally posted by gjchester
    Hubby is on a business plan. His is the really critical one. Mine is personal but will move to business once contract is up later this year.

    ETA: O2'sbusiness plans don't cover consequential loss.
    Last edited by mildred1978; 19-07-2012 at 9:06 AM.
    Science adjusts its views based on what's observed.
    Faith is the denial of observation, so that belief can be preserved.
    Tim Minchin
    • byjimini
    • By byjimini 19th Jul 12, 9:12 AM
    • 259 Posts
    • 222 Thanks
    byjimini
    To be honest, I didn't even notice I had no network connection until I read twitter at work.

    Shows how popular I am! *cries*
    • gjchester
    • By gjchester 19th Jul 12, 9:33 AM
    • 5,603 Posts
    • 1,773 Thanks
    gjchester
    Hubby is on a business plan. His is the really critical one. Mine is personal but will move to business once contract is up later this year.

    ETA: O2'sbusiness plans don't cover consequential loss.
    Originally posted by mildred1978

    Plans don't but you can add Consequnsial loss insurance on but you can't on a personal plan, but it's not cheap. Of course being on a business plan won't help if the network goes down, but you get more chance of compensations if it does.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

448Posts Today

4,761Users online

Martin's Twitter
  • I'm on my way to @GMB for my 7:40 tips of the week. This week incl a free £175 for switching bank, a sweet Nectar t? https://t.co/y6FrOdBV5d

  • Quick twitter poll: Will Theresa May still be the PM of the UK a week today?

  • Thank you for all the sensitive teeth rememedies. I'm going to try (not the alchohol ones though - on air early tomorrow)

  • Follow Martin