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  • FIRST POST
    Former MSE Becca
    How would you rate your home phone/broadband provider(s)?
    • #1
    • 11th Jun 12, 10:49 AM
    How would you rate your home phone/broadband provider(s)? 11th Jun 12 at 10:49 AM

    Poll started 11 June 2012, click here to vote


    How do you rate your telecoms provider?

    The best telecoms providers for price can be the worst for customer service. So, we want to know about your experiences with your current home phone and broadband providers (not mobile broadband).

    If you have a bundled package (ie same provider for phone and broadband), vote twice but pick the same provider for each.

    For each of the following providers, you can vote Good, OK or Poor:

    24Talk
    AAISP
    AOL
    Aquiss
    Auracall
    BE
    BT
    Demon
    Direct Save Telecom
    Eclipse
    Fast
    Firefly
    Greenbee/Waitrose
    IDNET
    Karoo (Kingston Communications)
    KC Talk (Kingston Communications)
    Madasafish
    O2
    Orange
    Pipex (now TalkTalk)
    Plusnet
    Post Office
    Primus
    Sky
    Smallworld
    Southern Electric
    TalkTalk (incl Onetel, Freedom2Surf & Bulldog)
    Tesco
    The Phone Co-op
    Tiscali (now TalkTalk)
    Utility Warehouse
    Virgin Media (cable)
    Virgin National (non-cable)
    Vodafone At Home
    YourCalls.net
    Zen

    Or select:

    I don't have home broadband
    I don't have a home phone

    If your broadband or home phone provider is not listed, please add it to the forum discussion below. We only include the main ones from feedback.

    NOTE: This poll is on consumer home phone and broadband providers, and not business providers.

    Thanks,
    MSE Becca
    Last edited by Former MSE Becca; 11-06-2012 at 4:16 PM.
Page 1
  • Kinanswer
    • #2
    • 11th Jun 12, 3:52 PM
    UK Free Software Network
    • #2
    • 11th Jun 12, 3:52 PM
    I use UKFSN as my internet provider, and very happy with the service/support they've given me over the years.
  • comeonengland
    • #3
    • 11th Jun 12, 4:02 PM
    supplier
    • #3
    • 11th Jun 12, 4:02 PM
    i use for line rentals and calls only (not b/band as i use BT infinity) a little companty with excellent prices and v good customer help

    Simply Fone

    found them here on MSE who mentions them on the Lowest intenational call checker thingie
  • gins55
    • #4
    • 11th Jun 12, 4:16 PM
    • #4
    • 11th Jun 12, 4:16 PM
    If there was an "absolutely dreadful" button I would have selected that for BT broadband. An ongoing faulty line/dropping connection is still unresolved after several months. The call centre in India apologise, say they will help, ring back and nothing happens. They are one of the most expensive providers and have the worst service I have ever experienced.
    They claim that their fee is because they provide the hardware - we have 0.5meg.
  • reddbamboo
    • #5
    • 12th Jun 12, 7:41 AM
    • #5
    • 12th Jun 12, 7:41 AM
    I think the Utility Warehouse comment is extremely unfair as I was a customer for 6 months and was recommending them to all I knew because of the great service I was receiving!! Becoming a distributor seemed a sensible thing! All the big companies offer incentives to their customers to get them to recommend to their friends, what's the difference. They also offer their employees better deals which Utility Warehouse do not do! I pay the same as everyone I sign up!
    Originally posted by Missdimple85

    If you check the last set of company results, you will find that as of 30 March 2012, Utility Warehouse supply 402,530 customer accounts and have 35,536 distributors. This would mean that 91% of its customer base have no financial interest in this company.
  • Bugdust
    • #6
    • 12th Jun 12, 8:50 AM
    • #6
    • 12th Jun 12, 8:50 AM
    Reddbamboo your statistics are correct. I too am a little confused by the comment about Utility Warehouse as it is irrelevant. The vast majority of customer have no financial interest in the business. I wonder what percentage of other companies customers are also employees.
  • Bugdust
    • #7
    • 12th Jun 12, 8:56 AM
    • #7
    • 12th Jun 12, 8:56 AM
    If there was an "absolutely dreadful" button I would have selected that for BT broadband. An ongoing faulty line/dropping connection is still unresolved after several months. The call centre in India apologise, say they will help, ring back and nothing happens. They are one of the most expensive providers and have the worst service I have ever experienced.
    They claim that their fee is because they provide the hardware - we have 0.5meg.
    Originally posted by gins55
    Ginns55 I had such a bad experience with BT I ended up paying to get out of our contract. I haven't been a customer with them for over a year now and they are still chasing me for money claiming I haven't paid a bill for a house I don't even live in. I am also getting letters from them saying they owe us a rebate! Can't quite weigh that one up.
    • flyingflea
    • By flyingflea 12th Jun 12, 8:08 PM
    • 176 Posts
    • 154 Thanks
    flyingflea
    • #8
    • 12th Jun 12, 8:08 PM
    • #8
    • 12th Jun 12, 8:08 PM
    I'm with O2 for my phone and broadband. I was promised 5-6mb when I signed up but only get 2-3mb. I have been on the phone to them on nearly a weekly basis trying to get it fixed.

    However after getting various engineers to look into it the upshot of it is that they refuse to do anything about the identified surrounding area line fault because I am still getting more than 2mb which is their minimum threshold before they will fix faults.

    It's because of this I'm giving them a poor rating and switching ISP (once my Quidco tracks of course ).
  • smileylunar
    • #9
    • 12th Jun 12, 11:37 PM
    utility warehouse
    • #9
    • 12th Jun 12, 11:37 PM
    As a customer, not a distributor,of utility warehouse, I also find the comments on the poll, regarding bias, a tad unfair. Unless everyone who takes the poll is required to declare any personal interests to any of the companies they are voting on the results may be skewed?! Peoples who work and are employed by any of the service providers may be encouraged to vote for their companies in order to create a biased result, therefore not a true and honest reference point for any potential new/existing customers....
    when things go wrong, Don't go with them!
  • reddbamboo
    I'm with O2 for my phone and broadband. I was promised 5-6mb when I signed up but only get 2-3mb. I have been on the phone to them on nearly a weekly basis trying to get it fixed.

    However after getting various engineers to look into it the upshot of it is that they refuse to do anything about the identified surrounding area line fault because I am still getting more than 2mb which is their minimum threshold before they will fix faults.

    It's because of this I'm giving them a poor rating and switching ISP (once my Quidco tracks of course ).
    Originally posted by flyingflea
    I have found that no matter what your broadband provider promises, the speed is determined by your local phone exchange. So changing provider might not make any difference.
    • kelpie35
    • By kelpie35 13th Jun 12, 10:59 AM
    • 1,579 Posts
    • 5,153 Thanks
    kelpie35
    I am a happy BT customer

    I have their phone,TV and BB package.

    I used to be a Virgin customer and was disgusted with all their price increases.
    • prowla
    • By prowla 13th Jun 12, 11:10 AM
    • 10,407 Posts
    • 8,901 Thanks
    prowla
    I have Sky Unlimited BB + phone. The phone is OK, but I had issues with Sky's BB losing connection for several hours and TBH the speed was unremarkable. I decided that 3 outages in the space of a month was my limit, so when it happened a fourth time that was it.

    I've now got Virgin 60 Mb and phone (I didn't need the phone, but the deal seemed OK to have as a standby).

    I've still got Sky going at the moment, but my plan is to downgrade it to to the free BB in due course.

    In the meanwhile I have two different broadbands into the house, so I think I've got the angles covered...
    • kevanf1
    • By kevanf1 13th Jun 12, 1:21 PM
    • 297 Posts
    • 210 Thanks
    kevanf1
    I've been with O2 for a few years now (ISP) and cannot rate them highly enough. I have had very few problems and when they have occurred O2 have rectified them amazingly quickly. This is in massive contrast to Plus Net who I had as my ISP before. The service with Plus Net was dreadful. I was forever getting no service, bad degradation of the line (drop outs) and trying to actually speak to somebody was like trying to herd cats; round and round in circles all the time. They weren't too bad to start with but it all changed when they (Plus Net) were taken over by BT. How odd that we had the same problems when we had BT as our ISP a few years ago...

    Yet BT are great as a home phone provider....

    Oh, the next bit about my sig file? Come on team. I changed it to comply perfectly with your guidelines and it was fine for months. So why is it suddenly not allowed again?
    Kevan - a disabled old so and so who, despite being in pain 24/7 still manages to smile as much as possible
    • Gra76
    • By Gra76 13th Jun 12, 4:31 PM
    • 770 Posts
    • 1,519 Thanks
    Gra76
    We're with Karoo for our internet and I'd say overall I'm happy. The service is very rarely out and we get decent speeds.

    We don't even use the phoneline but we're with KC Talk for that so we just pay the line rental (plus the once-in-a-blue-moon call that isn't made from one of our mobile phones).

    I'm surprised to see the good to poor ratio for KC is almost exactly 1:1...
    Last edited by Gra76; 13-06-2012 at 4:33 PM.
    • pinkpanther22
    • By pinkpanther22 13th Jun 12, 8:00 PM
    • 12 Posts
    • 18 Thanks
    pinkpanther22
    Plusnet are a nightmare
    I'm stuck with Plusnet (ie BT as they own them) because of where I live and the limited choice. They are HORRENDOUS and I've no idea how they've managed to win awards. I think we lose internet connection for 5 - 6 hours at a time at least once a month. I should point out I live in an urban area within throwing distance of the new BBC media city. The thing that annoys me the most is that they never ever apologise for their failures, but if I failed to pay the bill they'd cut me off immediately. Their adverts make me want to throw sharp objects at the TV.
    • rozeepozee
    • By rozeepozee 14th Jun 12, 6:07 PM
    • 1,969 Posts
    • 16,696 Thanks
    rozeepozee
    In the last nine months we've had to move 3 times. Each time, BT has messed up the installation either turning up late (9pm for a 1pm to 6pm slot) or not at all. Yet each time it's charged 130 to send out its engineer to complete the installation.
    • Amontylado
    • By Amontylado 16th Jun 12, 2:52 PM
    • 65 Posts
    • 71 Thanks
    Amontylado
    Results?
    How do I find the results of this poll? Am I missing something obvious??
  • Former MSE Becca
    Poll results!
    How do I find the results of this poll? Am I missing something obvious??
    Originally posted by Amontylado
    The results are here: http://www.moneysavingexpert.com/poll/11-06-2012/how-do-you-rate-your-telecoms-provider-june2012

    Many thanks,
    MSE Becca
  • Court_Norton
    Unfair Comment
    As a customer of The Utility Warehouse also i think that it is disgraceful that they can have that comment about the Votes. As companies pay to be listed on these types of sites and the UW don't that is why they are always being bad mouthed and have coments such as that. Not acceptable on a unbiased site as this ..... hhhhmmmmm i am wondering about that statement
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