Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • MSE Guy
    • By MSE Guy 15th May 12, 10:02 AM
    • 1,628Posts
    • 1,255Thanks
    MSE Guy
    0 WOW
    MSE Blog: Customer satisfaction forms friend or foe?
    • #1
    • 15th May 12, 10:02 AM
    0 WOW
    MSE Blog: Customer satisfaction forms friend or foe? 15th May 12 at 10:02 AM
    Hi all, this is a thread to discuss the MSE blog:
    Customer satisfaction forms – friend or foe?

    "Cycling along the canal path in Gloucester during my long weekend away, I was blissfully unaware my every move was being tracked..."
Page 1
    • jenniewb
    • By jenniewb 16th May 12, 1:00 AM
    • 12,596 Posts
    • 11,769 Thanks
    jenniewb
    • #2
    • 16th May 12, 1:00 AM
    • #2
    • 16th May 12, 1:00 AM
    I think I prefer this to happen when they ask first; eg on calling up a customer service number (say the gas/electric, internet or so on) they say before you begin the call: "we welcome your feedback, if you would like to participate in a short survey after the call please press 1 now, this will not delay your call".

    It should be the same when purchasing things, infact as they are so technically-savvy now they should be able to develop some sort of app or option tied to your clubcard/whatever else they have on you where you can automaticly select from options given if you want to give your feedback on anything. It should be then an option if you wanted to ask for help or give information or give your opinion, simply asking at the tills or editing on your account online at home or on your smartphone...

    I get these from time to time from Amazon when I buy anything but just delete them, if they were bothering me I'd take it up with the company and ask them to stop, in an age where the customer can tweet/moan on facebook and spread bad vibes, the customer is still King and I'd expect they would listen if they offered a decent and reputable service, if they didn't take note and stop the requests for feedback I'd think that would speak volumes.

    I do think it gets a bit much though when its feedback all the time and without any benefit to the customer. They're potentially asking the customer to help them build a website they can benefit from, but the customer? Gets little if anything back from that yet does all the work. Needs to change.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,536Posts Today

7,317Users online

Martin's Twitter
  • Been out with the little one, just got back and turned the #c4debate on. What have i missed? Who is winning?

  • It's the weekend, it's the weekend, yay. It's that moment, when as usual, to sign off for family time. So I bid y? https://t.co/2RYRnz3fEe

  • Actually the BBC was set up to "educate, entertain and inform" so I think it is one of its responsibilities and cle? https://t.co/HMP4Q2Uptu

  • Follow Martin