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  • FIRST POST
    • Former MSE Helen
    • By Former MSE Helen 19th Apr 12, 1:36 PM
    • 2,324Posts
    • 971Thanks
    Former MSE Helen
    MSE News: MSE and Which? launch 'reclaim for free' PPI campaign
    • #1
    • 19th Apr 12, 1:36 PM
    MSE News: MSE and Which? launch 'reclaim for free' PPI campaign 19th Apr 12 at 1:36 PM
    This is the discussion thread for the following MSE News Story:

    "We've joined forces with Which? to increase awareness of how easy it is for consumers to reclaim for free"

Page 1
  • jmw93
    • #2
    • 19th Apr 12, 1:57 PM
    • #2
    • 19th Apr 12, 1:57 PM
    It really is easy to claim - for us, it involved one phone call and one form to complete. We reclaimed PPI on a loan but didn't have the paperwork, didn't have the account/reference number and didn't have the exact dates, but we still got our PPI refunded without any fuss.
    • SwipernoSwiping
    • By SwipernoSwiping 19th Apr 12, 2:42 PM
    • 744 Posts
    • 5,096 Thanks
    SwipernoSwiping
    • #3
    • 19th Apr 12, 2:42 PM
    • #3
    • 19th Apr 12, 2:42 PM
    I'd love to reclaim. I don't have any paperwork, I can only remember grumbling about the extra payments I had not budgeted for on a New Look store card. I don't know how much was paid out and really would miss the £25 for a form to start a search ( have I got that right?) It was over 6 years back, and having read the forums, the chances of me succeeding are slim because of the age.
    But I do believe the newer claims are far easier to do.
    • dunstonh
    • By dunstonh 19th Apr 12, 3:25 PM
    • 98,579 Posts
    • 67,061 Thanks
    dunstonh
    • #4
    • 19th Apr 12, 3:25 PM
    • #4
    • 19th Apr 12, 3:25 PM
    You dont need half the stuff that this website tells you to get. You can go straight to complaint giving your reasons. As long as you can supply names, date of birth, past and current addresses and why you feel you were mis-sold PPI (as having it is not a complaint reason) then that is all you need to do.

    The FOS questionnaire is worth filling in.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • patfearn
    • By patfearn 19th Apr 12, 3:52 PM
    • 5 Posts
    • 3 Thanks
    patfearn
    • #5
    • 19th Apr 12, 3:52 PM
    Ppi
    • #5
    • 19th Apr 12, 3:52 PM
    I have been trying to reclaim PPI from GE Money and their associates for almost three years. Have made a complaint to the regulator who have just given Cardiff pinnacle a further 8 weeks to address my concerns. In the meantime GEMoney have contacted me to inform me that they only provided the loan and did not sell the PPI. Very strange as no one wrote to GE Money and GE Money refused to give me the loan unless I took out the PPI. As far as ican see GEMoney must have a very close connection to Cardiff Pinnacle if they answer their mail.I applaud everything MSE are doing but please don' t forget that it's not just the banks who mis sold PPI. It's the finance companies who are trying to dodge their responsibilities and are failing to pay back mus sold PPI .
    • di3004
    • By di3004 19th Apr 12, 3:52 PM
    • 42,527 Posts
    • 56,679 Thanks
    di3004
    • #6
    • 19th Apr 12, 3:52 PM
    • #6
    • 19th Apr 12, 3:52 PM
    As dunstonh says, your reasons with details will do, they can track down the information on your accounts.

    Straight forward by doing this yourself, all free, you get to keep all your refund on success, and less paperwork involved too.
    The one and only "Dizzy Di"
    • di3004
    • By di3004 19th Apr 12, 3:54 PM
    • 42,527 Posts
    • 56,679 Thanks
    di3004
    • #7
    • 19th Apr 12, 3:54 PM
    • #7
    • 19th Apr 12, 3:54 PM
    I have been trying to reclaim PPI from GE Money and their associates for almost three years. Have made a complaint to the regulator who have just given Cardiff pinnacle a further 8 weeks to address my concerns. In the meantime GEMoney have contacted me to inform me that they only provided the loan and did not sell the PPI. Very strange as no one wrote to GE Money and GE Money refused to give me the loan unless I took out the PPI. As far as ican see GEMoney must have a very close connection to Cardiff Pinnacle if they answer their mail.I applaud everything MSE are doing but please don' t forget that it's not just the banks who mis sold PPI. It's the finance companies who are trying to dodge their responsibilities and are failing to pay back mus sold PPI .
    Originally posted by patfearn

    In these cases a Subject Access Request (SAR) may be useful, depending on how long ago you taken the account out, if they are able to provide details of the SAR (GE) then details of the PPI if set up by them should also be enclosed within.

    Keep at them.
    The one and only "Dizzy Di"
    • Consumerist
    • By Consumerist 19th Apr 12, 4:51 PM
    • 5,304 Posts
    • 2,647 Thanks
    Consumerist
    • #8
    • 19th Apr 12, 4:51 PM
    • #8
    • 19th Apr 12, 4:51 PM
    I have been trying to reclaim PPI from GE Money and their associates for almost three years. Have made a complaint to the regulator who have just given Cardiff pinnacle a further 8 weeks to address my concerns.
    Originally posted by patfearn
    It seems likely that the Ombudsman has concluded that Cardiff Pinnacle may be the party at fault and have therefore initiated a new complaint to them.

    After three years, another eight weeks shouldn't be too hard to wait. On the bright side, whoever is responsible for mis-selling will have to pay you 8% pa interest up to the date they pay - try getting that much interest in a savings account.

    Hang on in there and good luck.
    Last edited by Consumerist; 19-04-2012 at 4:56 PM.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • gethro
    • By gethro 19th Apr 12, 8:19 PM
    • 862 Posts
    • 10,187 Thanks
    gethro
    • #9
    • 19th Apr 12, 8:19 PM
    • #9
    • 19th Apr 12, 8:19 PM
    I have claimed back from 3 companies,2 paid me back within 2 months but the biggest claim was against Lloyds who denied i had a claim again my loan(even though it was a credit card and they sent me all the ppi details) they told me that the case was shut,i pointed out their mistake and gave them 2 weeks before i refered it to the FOS.
    I ended up refering this to the FOS in December 2010 and since then all i get is a letter every 6 months informing me that they are very busy and have had a record amount of claims submitted and it may be some time before they can resolve my claim,they say they will write again within the next 6 months if i haven't heared from them before then.
    So certain banks are dragging their feet and there seems to be no logical system for the FOS to be dealing with complaints in any order.
    I dont expect to get anything back from Lloyds as i am sure by the time my case is sorted they will have found a way around refunding PPi.
    Good luck patfearn with G E Money,i have found through my DMP that they are one of the most unhelpful companies around and when my loan is finaly cleared i will do all i can to get back the charges and other fees they have charged me.
    Last edited by gethro; 19-04-2012 at 8:20 PM. Reason: Spelling
  • ppidisgrace
    Are MSE and WHICH now cmc's otherwise how would they be able to offer claims management services to the public?
    • katecheshire
    • By katecheshire 20th Apr 12, 12:33 AM
    • 227 Posts
    • 153 Thanks
    katecheshire
    "Which? and MoneySavingExpert.com, who together have helped thousands reclaim PPI for free, are teaming up to get a simple message out: you don't need to pay to reclaim, you can do it yourself and keep all of your cash for free. In most cases, it's easy."

    They are providing information and guidance on how to do it yourself! how does this make them cmc's?
    • magpiecottage
    • By magpiecottage 20th Apr 12, 8:03 AM
    • 9,114 Posts
    • 5,584 Thanks
    magpiecottage
    Are MSE and WHICH now cmc's otherwise how would they be able to offer claims management services to the public?
    Originally posted by ppidisgrace
    Because:
    1. They are simply providing guidance, not specific services
    2. They are not charging people for it.

    I am afraid this simply demonstrates how you ambulance chasers manage to set up in business without even knowing the law by which your scandalous industry is supposedly regulated.

    And I see that Dunstonh has explained how to do it without messing around with unnecessary tasks that had been posted by Which and MSE. That shows your ridiculous argument that he might be working for a bank for the utter drivel that it is.

    It also reveals what little scumbags like you do to "earn" your money.
    Last edited by magpiecottage; 20-04-2012 at 8:09 AM.
    • magpiecottage
    • By magpiecottage 20th Apr 12, 8:14 AM
    • 9,114 Posts
    • 5,584 Thanks
    magpiecottage
    If you are going to complain, be honest. Far better to say "I believe I may have been missold PPI" than "I was missold PPI" if you are not sure.

    If you say the former and you were not then the belief is incorrect but the statement is true even if the response is "your belief is erroneous because we never sold you PPI".

    If you make an accusation that a product which never existed was missold you commit a criminal offence under Section 2 of the Fraud Act 2006.

    ppidisgrace and his chums will do the latter and you are likely do the latter - which could find you in a lot of trouble.

    A number of advisers now have contracts which enable them to charge clients for their time and costs if those clients sign up to get ambulance chasers to make fraudulent complaints.
    Last edited by magpiecottage; 20-04-2012 at 8:17 AM.
  • ppidisgrace
    ambulance chasers, there is no accident?

    amazing all these ifa's acting holier than though, ifa's are all part of the same nasty financial circles, wonder what products they been selling over the last 10 years, and as slippery as they come

    wonder if ifas loving this chance to deflect attention of themselves and pass themselves as the good guys, ironic really

    question really about cmcs's was I thought you had to be a registered company to give claims advice, and didnt realease that by not charging you could give claims advice unregulated
  • Borris-the-Bear
    If most people were aware of what their ‘claims management fee’ actually buys them no one would ever use a CMC. The ‘specialist’ services they advertise are little more than data entry and automated processes. For 25% plus VAT they will provide a generic letter listing possible mis-selling reasons totally unspecific to your personal situation. If your claim is rejected their service may extend to sending an additional generic template letter asking your lender to reconsider. It is an industry without repeat business so there is no need for them to build customer relationships or offer a high standard of customer care.
    I’m glad Which? and MSE have decided to start this campaign and the MOJ have begun investigating CMCs. It’s just a shame it has taken so long...
  • ppidisgrace
    you can also fix your own car yourself, but people still use a mechanic and the labour can be in excess of 25%

    the simple ones people may win, but what if it is more complicated

    as if cmcs only had the complicated ones to work on , their fees would be double

    cmc's help people after all, banks are the ones who did the mis-selling

    as long as the cmc advertising fairly and transparent, they do have an obligation as I understand it to advise customers they can do it themselves

    its like bmw having to advise clients they can build their own car cheaper or go to mercedes

    and guess what, if the person gets it wrong and doesnt get an offer, they dont save 25%, they lose 100%,

    some people may be good enough to do it themselves, but getting advice from a forum, can I ask, if any of this advice follows doesnt result in a complaint, who is liable, where can one complain?

    people have a serious financial case here, can decide to do it themselves or appoint an expert experienced in these matters, or can appoint someone on a forum they have no idea who they are, or what advice they are giving, and what their vested interest is, and past in this ppi debacle

    people beware, the banks havent changed and they fill this forum with people giving biased advice
  • Borris-the-Bear
    you can also fix your own car yourself, but people still use a mechanic and the labour can be in excess of 25%

    the simple ones people may win, but what if it is more complicated

    as if cmcs only had the complicated ones to work on , their fees would be double

    cmc's help people after all, banks are the ones who did the mis-selling

    as long as the cmc advertising fairly and transparent, they do have an obligation as I understand it to advise customers they can do it themselves

    its like bmw having to advise clients they can build their own car cheaper or go to mercedes

    and guess what, if the person gets it wrong and doesnt get an offer, they dont save 25%, they lose 100%,

    some people may be good enough to do it themselves, but getting advice from a forum, can I ask, if any of this advice follows doesnt result in a complaint, who is liable, where can one complain?

    people have a serious financial case here, can decide to do it themselves or appoint an expert experienced in these matters, or can appoint someone on a forum they have no idea who they are, or what advice they are giving, and what their vested interest is, and past in this ppi debacle

    people beware, the banks havent changed and they fill this forum with people giving biased advice
    Originally posted by ppidisgrace

    I have seen firsthand how these businesses conduct themselves and one thing they are not is experts! People train for years to become mechanics. You can read Martin’s guide and put together a complaint letter in less than 20 minutes. Hardly the same thing!
    I am curious as to which of the CMCs you work for. Are you going to tell us?
  • ppidisgrace
    maybe you should have a look at some of the people/companys you associate then with, but to claim you can speak for an entire sector, even you I am sure will agree have no experience of some of the largest claims management business's and some of the expertise they have in-house

    people also train for years for law degrees
  • Borris-the-Bear
    maybe you should have a look at some of the people/companys you associate then with, but to claim you can speak for an entire sector, even you I am sure will agree have no experience of some of the largest claims management business's and some of the expertise they have in-house

    people also train for years for law degrees
    Originally posted by ppidisgrace

    I have a law degree, but you don't need to understand the inner workings of tort to print off a template and affix a stamp. Oh and actually I have had the fortune to have seen the inner workings of two of the biggest CMCs in the sector. It was quite an eye opener!

    Unless your CMC also deals with other claims, e.g. personal injury, I would be very surprised if you had an in-house solicitor.
  • ppidisgrace
    you can hire someone for a job, or you can appoint a recruitment company

    the list goes on, mechanic was one example

    and you have someone responsible to conduct the claim on your behalf and deal with the banks, someone to ensure your claim does not get deflected, and to ensure your claim has the best possible chance to succeed based upon experience rather than coming to a faceless forum where there is noone to complain to and noone knows who is giving the advice and why

    by the way if you affix a stamp if wont get there, shows what you know - try recorded delivery or they will claim they never received it, dirty trick 1 , mis-advice number infinity

    a lot of claims management companys have soliciotrs both for in-house legal matters and compliance, suggestion, get some facts before giving out advice

    you opinions are without foundation and mis-leading people
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