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  • FIRST POST
    • MSE Guy
    • By MSE Guy 27th Oct 11, 11:31 AM
    • 1,628Posts
    • 1,255Thanks
    MSE Guy
    MSE News: Anger at Lloyds PPI compensation delays
    • #1
    • 27th Oct 11, 11:31 AM
    MSE News: Anger at Lloyds PPI compensation delays 27th Oct 11 at 11:31 AM
    This is the discussion thread for the following MSE News Story:


    This story is an update to what we published a few weeks ago, details below - so some of the discussion is some weeks old, but shows the scale of the issue.


    "Lloyds TSB customers promised a payment for mis-sold PPI may have to wait over two months for the cash ..."

    Last edited by Former MSE Dan; 02-12-2011 at 1:49 PM.
Page 1
  • Lowepot
    • #2
    • 27th Oct 11, 11:57 AM
    • #2
    • 27th Oct 11, 11:57 AM
    I got my offer letter on August 14th. Still no payout 74 days later. And no help at all from the ppi customer service department despite several calls and false promises from their side. A joke from start to finish
  • chillxxx
    • #3
    • 27th Oct 11, 12:42 PM
    MBNA As just a bad
    • #3
    • 27th Oct 11, 12:42 PM
    I origionally got sent my complaint to the FOS last September as per this sites advices as MBNA where pretending PPI issues didn't exist.

    In Late May, I recieved a letter from the FOS advising that MBNA had agreed to settle my complain and an offer should be recieved within 60 days. On about day 65 I recieved the offer letter. I 've just recieved my cheque on Monday after stacks of false promises.

    Disgusting
    • Esoog
    • By Esoog 27th Oct 11, 12:54 PM
    • 1,446 Posts
    • 692 Thanks
    Esoog
    • #4
    • 27th Oct 11, 12:54 PM
    • #4
    • 27th Oct 11, 12:54 PM
    Let's hope now it's "out there" that Lloyds pull the collective (now four times fatter bigger) finger out!
    • jen245
    • By jen245 27th Oct 11, 1:12 PM
    • 1,578 Posts
    • 692 Thanks
    jen245
    • #5
    • 27th Oct 11, 1:12 PM
    • #5
    • 27th Oct 11, 1:12 PM
    I know some people have been waiting for months, and that is totally unacceptable. My hubby has been waiting for his 14.5k back from them for 5 weeks now, and hasnt even had his calculations yet from Halifax, even though his claim was upheld at the end of August!! Its a joke. The banks are very quick to get on your case when you owe them money!
    Debt free and staying that way!
    • DrSqueeze
    • By DrSqueeze 27th Oct 11, 1:21 PM
    • 905 Posts
    • 1,106 Thanks
    DrSqueeze
    • #6
    • 27th Oct 11, 1:21 PM
    • #6
    • 27th Oct 11, 1:21 PM
    I've been waiting for two payments from Bank Of Scotland (part of the Llloyds group) since August. Every time I phone, I'm told they cannot give me any timescales because the department which is making the payments refuses to tell the customer service call centre how far behind they actually are.

    The person I spoke to this week told me they keep warning their management team that you can't keep answering customer calls with "I don't know" since it just creates more calls and complaints.
    2019 2 Savers Club. Target = 200. Current: 92
  • MelsMum
    • #7
    • 27th Oct 11, 2:04 PM
    • #7
    • 27th Oct 11, 2:04 PM
    Thought I'd share with you my very different experiences from 2 companies. (Lloyds - you could do with finding out how the others manage it!!)

    Back at the begining of May I sent a PPI complaint letter to Lloyds TBS for a loan I had with them. I received a letter from them at the end of Aug to say they had upheld my complaint and that I would receive the figures soon. Figures were posted in a letter dated 16th Sept. I am still waiting for any sign of this payment and judging by the comments on this site I may be waiting for a while!!

    Spurred on by my Lloyds success I wrote to Egg about another loan I took out. I sent them a letter on the 14th Sept and yesterday (26th Oct) I received a letter upholding the complaint, giving me the figures and enclosing a cheque for the full amount!!!!

    So, Egg can sort it out in 6 weeks, from start to finish. Lloyds are on week 25 with my complaint and I am still waiting for my money!!
  • nesey50
    • #8
    • 27th Oct 11, 3:26 PM
    • #8
    • 27th Oct 11, 3:26 PM
    I had my letter from lloydstsb on 25th August, it was just an offer letter which just gave you an example of the payouts and how they are worked out. I had to send a form back accepting the offer and requested for a cheque to be made payable to myself, and also it offered you to get updates on the complaint by text so i gave them my mobile number. I have made numerous telephone calls and just been told a letter was sent out to me on 8th september and rang back on 30th september to ask where the letter was and told a replacement has been sent and also was told the amount i was getting and it would be paid into my bank account (which i have not used for 3 years). I requested for that to be changed to a cheque and i was put on hold and then told it is too late for a cheque and it will delay the payment because it is in the queue to be paid out. I have still not received any letters from them and i even sent an email to complain about the time and was just given the telephone to ring them for information. I have spent nearly 1 hour holding on the line just to wait for someone to say the same thing again. I have now waited 5 months since i put my intial complaint in and i am not happy.
  • weegieblue
    • #9
    • 27th Oct 11, 5:55 PM
    • #9
    • 27th Oct 11, 5:55 PM
    The problem is that Lloyds are employing nearly a thousand contractors to do this work. It takes a lot of time to get them in and trained, and then signed off as competent. In the meantime, everyone has to wait. It will get sorted, but it's a shame they waited so long to get this all into place.

    The silver lining to the otherwise grey cloud is that the 8% simple interest on each and every payment is far healthier a return than you'll get down the high street.
    • Esoog
    • By Esoog 27th Oct 11, 7:57 PM
    • 1,446 Posts
    • 692 Thanks
    Esoog
    The problem is that Lloyds are employing nearly a thousand contractors to do this work. It takes a lot of time to get them in and trained, and then signed off as competent. In the meantime, everyone has to wait. It will get sorted, but it's a shame they waited so long to get this all into place.

    The silver lining to the otherwise grey cloud is that the 8% simple interest on each and every payment is far healthier a return than you'll get down the high street.
    Originally posted by weegieblue
    Problem is, you have to start a seperate claim to get the interest past your date. For instance ours is calculated until 13th October, so when we finally get paid we have to make another claim to get interest past that! God knows how long that will take
  • butterfly3369
    Halifax dragging their heels with me too! Can the FOS not apply the thumbscrews on these rip off merchants re. payout timescales?
  • Banks0mewin
    HI,

    Have any of you seen the statement on the front of the website regarding Lloyds Banking group.

    It states ' How long is compensation taking?

    The government-backed giant admits those due money back for mis-sold cover on a Lloyds TSB loan may not get their cash for approximately 56 days after an offer double the intended wait due to the huge backlog of claims it is sifting through.

    However, as some of our forum users state, delays can be longer than 56 days.-You are not wrong currently on day 64!

    Lloyds Banking Group, the parent company of Lloyds TSB, insists PPI redress on its other products, which include those from Halifax and Bank of Scotland, should fall within 28 days, the period set by providers as part of a 'gentleman's agreement'.I am awaiting payment for 3 CC's refunds more than double that time frame at the moment!

    City watchdog, the Financial Services Authority, says payments must be "prompt" following an offer, but does not set a rigid time-frame.PROMPT- not!

    Additional compensation promised

    The Financial Ombudsman Service, which arbitrates in disputes between banks and their customers, says providers must pay any interest due on compensation up to the point of payment.

    Lloyds confirms it will make those interest payments and offer additional redress "on a case-by-case basis".

    So those whose payments take over 28 days after an offer should make an extra claim.'Would be nice to receive anything!

    If this is the case why am I and many others still enduring waits of more that 60 + days on Halifax CC's. This is disgusting they are now trying positive publicity tactics, when we all know the facts!!!

    I am absolutely amazed at this bank's statements!!!
    Last edited by Banks0mewin; 28-10-2011 at 8:10 AM.
    Money Saving-Reclaiming-And Won!!!

    33,000 refunded!!!
  • Banks0mewin
    Come on MSE, why were there no more questions regarding the delays in payment, there are multiple members of the forums waiting for their promised upheld payments from this organisation. MSE was the interviewer on this occasion and I feel let down that the opportunity was not taken to push Lloyds further on making payments. :-(

    Waiting over the 56days is unacceptable let alone 64days!
    Money Saving-Reclaiming-And Won!!!

    33,000 refunded!!!
  • Maria Taylor
    I rang Lloyds TSB after receiving their offer for PPI ( letter dated 8th Sept), I was initially told that the cheque will take 4-6 weeks to be issued, rang again after 4 weeks and was told that they have extended the wait for a further 4 weeks which I think is ridiculous. I am still waiting.....hope not forever!!!!!!!!!
  • BlackSkyuk
    Hi, is the 56 days wait, 56 days or 56 working days?
    • Esoog
    • By Esoog 28th Oct 11, 7:24 PM
    • 1,446 Posts
    • 692 Thanks
    Esoog
    Working, not that it matters! You'll be waiting a lot longer than that anyway
    • beamerguy
    • By beamerguy 28th Oct 11, 9:41 PM
    • 11,433 Posts
    • 15,514 Thanks
    beamerguy
    WHAT TO DO WITH THESE BANKS WITH EMPTY PROMISES

    Once you have an offer of repayment that becomes a contractual promise and a contract.

    If you have not received your full refund within 28 days, write to the bank stating that they are now overdue and failing an immediate payment you will issue a county court summons which will then add costs.

    With the reclaiming of bank charges, there was a case with Natwest by a Reading man. The bank did not turn up at court so he won by default. Natwest ignored all this so he requested the bailiffs called.
    This was Natwest, Tilehurst Reading.
    The bailiffs called and after a fair bit of disruption, Natwest paid the bailiffs.

    The manger of Natwest Tilehurst now ensures that before he goes to work in future, he dons a pair of nappies, just in case ???
    Last edited by beamerguy; 28-10-2011 at 9:48 PM.
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
  • src007
    Where have MSE got this ''28 day'' deadline from? Its completely made up. 2 months is actually normal and whilst not a great time scale its reasonable when a bank is dealing with massive volumes of complaints.

    Whats amiss when the bank are actually trying to correct things? Unless you want them to be ''wrong'' no matter what?
    • leclerc
    • By leclerc 29th Oct 11, 10:05 AM
    • 130 Posts
    • 61 Thanks
    leclerc
    I have in writing(will forward to MSE) about 21 working days. It's currently 40 working days and LloydsTSB have got no further towards completing the task of repayment of PPI having already admitted misselling.

    @beamerguy, the bank charges issue today would be dealt with differently and there have been cases of PPI losses going through the county court. I would be very careful about taking a delay in payment through the court because you might have to defend a PPI case. Furthermore, if you issue a case through the court that could possibly lead to you losing your case in court. If you have examples of this strategy working in real life excluding bank charges(cos that would never happen today) then please tell us because otherwise it's a dangerous thing to even suggest as someone might do that and lose their whole case.
    http://www.lendingstandardsboard.org.uk/docs/lendingcode.pdf
    (signature allowed by MSE site team)
  • PaulaG1980
    Really fed up now ..
    Well just like everyone else I am also still waiting for my PPI cheque from Lloyds. 15.5k is owed back to me! I started my claim in May this year and got an offer letter on the 16th Sept with my calculations and interest paid up to 13th October. I put my mobile number down for updates on the case (to date I've never had one!). I have sent email after email, called the complaints centre around 10 times to me answered by unhelpful and rude staff who wouldn't tell me anything but 6-8 weeks and that the refunds team won't gve them any dates. I've emailed Mrs Barry who won't answer me either. As the loan is still live they haven't changed my payments yet which means I am still paying PPI. I am totally at my wits end now and really starting to get totally fed up. I can't believe that they are getting away with this to all their customers and I have been a LLoyds customer for 16 years! When we recieved the offer letter we were overjoyed and decided to invest the money into house renovations. Thinking the cheque would be soon we started obtiaining quotes for a new roof etc and now we are on hold. Please what can I do now, I am at my wits end with all this and I daren't start complaining about the latest loan payments with PPI incase they delay everything even further. How can they get away with this?? It's not our fault it's theirs!
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