This is a forum with tales of woe. You all have my sympathy and here is my story and I need some serious help.
KLM deneid us boarding against our will on a flight from Cape Town to Amsterdam. They have admitted this in writing.
They are refusing to pay us 600E in compensation because they reckon the EU regulation does not apply because the flight did not start in the EU.
They say they gave us assistance in SA and that is all they have to do. Their assistance was only given under duress.
The regulation (copy in fromt of me) makes it quite clear that because they are an EU registered airline and the flight was to the EU the regulation does apply.
There is a vague suggestion that they should follow South African regulations for denied boarding compensation instead of the EU ones. I cant seem to find any information on these.
We have referred the case to the Authority in the Netherlands but havent heard anything yet.
So can anyone help me find more information on my situation? I am concerned we may have to take this to court. I'd like to know if South Africa have any regualtaions to cover this or where I might be able to find out.
KLM have been really rude to us and treated us very very badly over this situation which they have at least admitted was their fault. But they keep trying to palm us off with paultry amounts of money.
So any advice would be gratefully received.
I'd love a phone number for their customer services so I could give them a peice of my mind