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  • phonoplug
    • #2
    • 16th Feb 11, 9:07 AM
    Sofa 'insurance'
    • #2
    • 16th Feb 11, 9:07 AM
    When I bought a settee from SCS a few years ago they showed me this bit of fabric they said had been treated with their 'stain guard' or something like that. They put a drop of water on it and sure enough it repelled it and didn't soak in at all. When I received my settee though, no such effect. When I later questioned them about it, they were somewhat vague and said it was an insurance I had bought in case a stain got onto the settee.

    Can't want till I buy my next settee - will give them a right mouth full if they try to sell that nonsense to me again!
    Last edited by Former MSE Lee; 17-02-2011 at 12:30 PM.
  • Easylife1
    • #3
    • 16th Feb 11, 1:36 PM
    Sofa insurance
    • #3
    • 16th Feb 11, 1:36 PM
    I was sold the same type of thing on my dark brown leather sofas purchased from DFS. I said at the time that I had cats and would it cover me for scratch marks made by their claws, the salesman said yes on the first claim but not subsequent claims. He also said I would be covered for scuff marks made by people knocking the furniture with their shoes. Guess what - wrong! Apparently I'm only covered for stains eg a curry sauce staining the leather. Why would I want stain prevention on a really dark brown sofa?? Sounds like another classic case of us being ripped off!
  • ormus
    • #4
    • 16th Feb 11, 1:47 PM
    • #4
    • 16th Feb 11, 1:47 PM
    Courts (now gone bust) used to do the same thing. they all do it.
    biggest con going. the salesmen were fired if they didnt get enough % of warranty sales.

    ive seen their sales meetings in action. 20 minutes on product training and 40 minutes on warranties.

    ps.
    (i was a sub contractor).
    Last edited by ormus; 16-02-2011 at 1:50 PM.
    Get some gorm.
    • wendyhouse1968
    • By wendyhouse1968 16th Feb 11, 1:59 PM
    • 14 Posts
    • 2 Thanks
    wendyhouse1968
    • #5
    • 16th Feb 11, 1:59 PM
    Harveys Cashback Insurance
    • #5
    • 16th Feb 11, 1:59 PM
    I bough a bookcase and dining table set from Harveys. I bought the accidental damage insurance as I had two young children, and was told I would get 50.00 cash back in five years if I didn't claim. I didn't notice at the time but my name was put on the form as "V Dixon" instead of "W Dixon". Five years later I submitted the forms, I had moved house and provided my change of address details but because the form was originally in the wrong name they refused to pay out. Has anyone else come across this? I did go back to them with electoral roll details and tried again but they refused point blank. I would never by any kind of insurance again.

    Thanks

    Wendy
  • KT/AT
    • #6
    • 16th Feb 11, 2:51 PM
    • #6
    • 16th Feb 11, 2:51 PM
    Hello

    Any queries or concerns with your DFS furniture/stain policy please call DFS Customer Service on 01302 330365, alternativly please email contactus@dfs.co.uk.
  • Dino2910
    • #7
    • 16th Feb 11, 4:51 PM
    Sofa 'insurance'
    • #7
    • 16th Feb 11, 4:51 PM
    I got the same dodgy Stain Guard insurance sold to me by SCS. I had previously bought furniture with this applied to the fabric and it worked fine. However, since July 2005 the process has been banned, something SCS seem to forgotten to mention, leaving the customer with the impression that the fabric has been treated - Not so!

    I have currently sent this to the FSO, asking for the money to be refunded as it is a clear case of mis-selling. The FSO caseworker has recently informed me that the insurance is provided by Pinnicle Insurance and that she will have to approach them before being able to make a decision. I'll keep you informed of the outcome.

    Other forum users who've also been mis-sold by furniture retaillers could follow suit, if I am successful.
  • minime007
    • #8
    • 16th Feb 11, 5:24 PM
    DFS sofa insurance
    • #8
    • 16th Feb 11, 5:24 PM
    Brought two sofas from DFS they sold me an 'accidental spill' insurance, saying that if we or the kids spill anything give them a ring and they will send someone out to professionally clean it. When we did claim we called them, they would send out a cleaner but sent a small bottle of cleaner, this took days to arrive, we used it but it didn't do anything. Called them back again and after several weeks they sent someone to clean it. He said that because it took so long to get him out he couldn't get the stain out!!!! So after about 3/4 months we did get a replacement seat cover, through the post that we managed to replace ourselves.
  • kateharris
    • #9
    • 16th Feb 11, 8:23 PM
    • #9
    • 16th Feb 11, 8:23 PM
    we too bought a sofa from scs and bought their stainguard insuarance for 200. we only bought it because we have children and pets. we were told that we could indeed claim for animal scratches only once but if we did we would basically get a new sofa as if there was astain they would recover it but as it was leather they would not be able to match the colour so we would probably get a new sofa.
    what we actually got was a man come out with a spray gun and recolour the stains which only lasted for a few months!! complete wasts of money and blatant lies. we have had a lot of trouble with scs as the sofa cushions went straight away and they wont replace them. dont touch with a barge pole!!!
  • browntrout
    insurance scam
    bought a settee from scs and took out their accidental damage cover , salesman told us if anything goes wrong they will repair or replace no problems. anyway years later i accidently spilt some wood stain on the cushions, put a claim in ,inspector came out and said was not possible to rectify problem,and unfortunately they no longer could get the material to replace the cushions. so i asked them to replace the settee as the salesman said they would but they said they can only replace if the settee was ripped, but they said that they would refund me my insurance premium i paid when i bought the settee, which was 60, so now im left with a stained settee
    Last edited by Former MSE Lee; 17-02-2011 at 12:33 PM.
  • TillyFlop
    I used to work at DFS, you have 3 weeks of intensive training at HO and the 2nd and 3rd weeks are solely based on 'honing your pitch'. There are certain things you have to say and they make you perform this in front of your peers and they even video you doing your pitch and make you watch it back later and give you a critique so you can improve it! They have 'fabri-coate' which is what is sprayed on fabric sofas (to be fair it was as I saw it being done, and even salesmen spraying their suits!) but you cannot spray certain types of sofas (like microfibre) and of course not leather but they still sell it on these sofas! You are even told to say the prices without a 'pounds' on the end so that it sounds less to the customer! I certainly would not pay for it having worked within the industry, it's far too expensive for what it is and they do try to wriggle out of treating a stain wherever they can.
    Last edited by Former MSE Lee; 17-02-2011 at 12:32 PM.
  • mumofrachel
    bed insurance
    We have recently ordered a bed from Furniture Village. We were offered the opportunity to purchase a mattress protector and the sales-lady duly demonstrated how water will not penetrate the fabric but will roll off.
    The price of this mattress protector was around 90-100 and if ever we had an accidental spill, which did penetrate the cover or damage the fabric covering headboard, then they would send someone round to clean it.
    I was very concerned because at no time did she mention that she was selling an insurance policy. I don't think she liked it when I mentioned that I could just claim on my house insurance.
  • ormus
    my 75 yr old auntie was ripped off at Cousins in manchester with a "mattress protection system" for a 500 quid double bed.
    think it was 49 quid. for that you got a mattress protector blanket thingy, and a warranty for 3 or 5 yrs.
    they also charged her 49 quid delivery to her home. about a mile away.

    at no time was an insurance/warranty scheme mentioned.

    the mattress protector was virtually identical to one you can in any market for a tenner.

    i made her take it back and get a refund.
    i hate these sort of companies with a passion.
    Get some gorm.
  • ScS
    If anyone is concerned about your policy purchased from ScS please contact our customer services team on 0845 604 6344 or alternatively e-mail online@scs.co.uk
  • mursheen
    SCS again
    I bought 2 leather 3 seater sofas from SCS and was persuaded to buy the insurance from them which was for damage/accidental damage the whole nine yards so i was told. It cost 40 per seat so was 240 in total.

    Things were fine for near a year then the corner at the back of one sofa burst and a hole appeared. I called SCS who told me to call the insurance company i did only to be told it wasnt accidental damage as i didnt know how it happened. I was frankly gobsmacked and got annoyed so told them that was fine but i still wanted someone to come out because a sticker had been accidently stuck onto a seat on the sofa and when I peeled it off it took some of the leather with it. She told me that wasnt accidental either because I had lifted the sticker off and wouldnt accept the sticker got there accidently. Basically the wiggled and wriggled out of everything I said in order to not come out so I paid 240 for nothing at all.

    So annoying. Wouldnt want to be CO of SCS after reading mine and others comments on here keep em coming folks xxx
  • Palm2010
    SCS Sofa Insurance
    We were told by the SCS salesman that we would have to wait an extra 2 weeks for our order while scotch guard was applied to our new sofa.

    The scotch guard turned out to be an insurance policy. When we complained to the 'Customer Help Line' they told us to contact he store. The store manager would'nt speak to us.

    We will not be buying from SCS again!
  • phonoplug
    Seeing as someone apparently from SCS has given contact details in this forum, I have written an email to them. Be interested to see if I get a response. Will let you all know...
  • phonoplug
    SCS... well done guys
    Seeing as someone apparently from SCS has given contact details in this forum, I have written an email to them. Be interested to see if I get a response. Will let you all know...
    Originally posted by phonoplug
    What a surprise - no reply to my email. So to anyone reading the post apparently from SCS above - its an empty offer. A cheap attempt to make them look better in a bad situation, but with no intention to actually follow up on.

    Don't think I'll be visiting SCS next time I change the settee...
  • bubblebum
    just having my own say here for what its worth, in dec 09 we bought 2x3 seaters from SCS same as many we were sold a cover for 240, the salesman from teams valley gateshead tyne and wear (been told he no longer works there) told us for our best interest is was strongly advised that we take the cover as we have kids and a dog and if any damage would occur then the repair bill would be twice as much as the cover price, he told us that even if the cushions lost their resilience or clicks occured we would be covered, he actually did a good job of putting the craps into us, so we bought the cover, a few weeks ago i went to sit back on my sofa and was hit in the back by something hard , it was actually the frame work, for months i have been telling the wife that the sofa's were becoming very uncomfortable and quite hard, i have arthritis and i bought these sofa's for a little comfort, man how wrong was i and how much of a liar was that salesman, we phoned GUARDSMAN (policy) otherwise known as VALSPAR & SAFE AND CLEAN, an engineer came out and checked the sofa's and told us his report would go in ASP we gave the the 10 days they asked for to make a decision, nothing, so we gave another 10 days and phoned them back up, they told us that someone would phone us back, guess what NOTHING, so we called again and this time they said it would be investigated, the following day we got a letter from GUARDSMAN saying they declined our claim, due to statements from the engineer and ourselves, by the way be careful as to what you say when phoning even if you sneeze they will write that down lol, anyhow went to SCS told them they falseley sold us a policy and all we got was this, leave it with us and we will get another GUARDSMAN out in 2 weeks time when he comes back from holiday, i again phoned this GUARDSMAN today 12/08/2011 and they sai we could appeal their decision but i could not put down the samer things ever again in future claims, so lets say if the arm snaps and they repair it and it happens again does that mean i can't claim, if you lot are feeling dizzy try being in our shoes lo0l, its like something out of a laurel & hardy movie, but with all joking to one side we were screwed by this SCS salesman and now are being screwed by this GUARDSMAN firm, we paid good money for a cover that is worth the price of a bog roll, there you go, if anyone has some legal knowledge then please advise me
  • bubblebum
    this number is a waste of time, as to my recent comment, i phoned them and they said what was my account number, LOL, is it me or does it say telephone this number if you have been sold a cover by SCS , when girl answers the phone she asks if you have a repair etc, then when you tell her she puts you intouch with the very store that sold you that sofa/cover etc, and then you get a negative response from the salesperson because you have complained about one of their team members, seriously guys dont waste your money phoning that number 0845 604 6344 as stated as you might as well go to the store instead, lol its cheaper on petrol than the telephone call as they will keep you on the blower for AGES!!!!!!!!!!!
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