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  • FIRST POST
    • MSE Guy
    • By MSE Guy 11th Feb 11, 3:20 PM
    • 1,628Posts
    • 1,255Thanks
    MSE Guy
    MSE News: Fee-charging firms pounce on Citizens Advice Bureau closures
    • #1
    • 11th Feb 11, 3:20 PM
    MSE News: Fee-charging firms pounce on Citizens Advice Bureau closures 11th Feb 11 at 3:20 PM
    This is the discussion thread for the following MSE News Story:

    "One Birmingham firm that charges hundreds of pounds for some services is already deploying mobile centres ..."

Page 1
    • VT82
    • By VT82 11th Feb 11, 4:21 PM
    • 1,038 Posts
    • 877 Thanks
    VT82
    • #2
    • 11th Feb 11, 4:21 PM
    • #2
    • 11th Feb 11, 4:21 PM
    There's one of those Lawyers2U stands up whenever I go into town. I always thought it was like 'InjuryLawyers4U', and was tempting to accidentally-on-purpose trip over their stand and do myself a mischief so I could sue them.
    • RAS
    • By RAS 11th Feb 11, 4:30 PM
    • 27,996 Posts
    • 48,414 Thanks
    RAS
    • #3
    • 11th Feb 11, 4:30 PM
    • #3
    • 11th Feb 11, 4:30 PM
    CAB denial
    The company says it "has worked alongside the Citizens Advice Bureau" over the past year.
    A Citizens Advice spokeswoman says: "The firm is neither involved in rotas of solicitors that provide pro-bono advice in bureaux, nor is it on the list of solicitors to whom clients might be referred by the bureaux in Birmingham.
    "So what it says on its website about working alongside the CAB seems somewhat misleading."
    Lawyers2you chief executive Guy Barnett says: "We can't offer the full range of services the CAB does. We offer free legal advice and even where that progresses, it is often covered by legal aid."
    He adds that consumers are often referred by the CAB to fee-charging legal firms anyway.
    Originally posted by MSE Guy

    I would like to ask Mr Barnett in exactly what circumstances Birmingham CAB have referred clients to fee-charging companies?
    The person who has not made a mistake, has made nothing
    • x__Indigo_x
    • By x__Indigo_x 11th Feb 11, 5:59 PM
    • 1,101 Posts
    • 1,287 Thanks
    x__Indigo_x
    • #4
    • 11th Feb 11, 5:59 PM
    • #4
    • 11th Feb 11, 5:59 PM
    this story really hits home for me,

    i work at the citizens advice in St Helens and we too lost ALL of our legal aid contarct then ALL bar one streaming fund was cut. so we have lost most of our funding.

    Due to this we lost half the admin team and about 3 members of advice staff with more due to go in april.(maybe me?)

    we can no longer offer any housing advice and the phone just never stops ringing.

    I know it really hits a nerve when we have to turn down people who need us most right now, people oin debt , threat of eviction etc. These people trust in the cab and simply cant understand why we have to turn them away when they feel they have no one else to turn to.

    Im sure most people have been or know someone in thier direct family that has benefited from citizens advice and its sad that this could now be a thing of the past.

    I am a full time Benefit and Money Adviser for a leading non profit charity and I LOVE my job <3
    Comments posted on this forum do not reflect the views of my employer

    Please note forum police I suffer from dyslexia so my spelling and grammar can be dreadful- sorry but I cant help it!
    • angelflower
    • By angelflower 11th Feb 11, 6:50 PM
    • 2,375 Posts
    • 7,008 Thanks
    angelflower
    • #5
    • 11th Feb 11, 6:50 PM
    • #5
    • 11th Feb 11, 6:50 PM
    Indigo - that is so true. I have finally approached my CAB for help with finances after trying to do it alone for years and they have been amazing - I often felt they were my last resort and if people dont have them anymore, it is just a mess waiting to happen. So sorry to hear about your centre!
    DFW 228 LONG H 68
    DFD 2017
    • PhylPho
    • By PhylPho 11th Feb 11, 7:23 PM
    • 1,325 Posts
    • 2,858 Thanks
    PhylPho
    • #6
    • 11th Feb 11, 7:23 PM
    • #6
    • 11th Feb 11, 7:23 PM
    TBH, I'd have more respect for CAB if it had more guts.

    Who on earth can have faith in an organisation set up to defend consumers at their most vulnerable yet when that same organisation is at its most vulnerable does nothing -- nothing -- to protect itself?

    CAB's response to Lawyers2u's bizarre claim --

    "What it says on its website about working alongside the CAB seems somewhat misleading"

    -- is so vapid and so feeble it might just as well shut up shop now.

    Abusers of any kind, exploiters of every kind, are not to be checked by "campaigners" so timorous that the absolute worst thing they can say about anything is that it is, er, "somewhat misleading".

    RIP, CAB.

    (Sincere apologies if anything said here is somewhat misleading. It's just that it's somewhat the truth.)

    • Butterfly Brain
    • By Butterfly Brain 13th Feb 11, 9:42 AM
    • 8,736 Posts
    • 61,001 Thanks
    Butterfly Brain
    • #7
    • 13th Feb 11, 9:42 AM
    • #7
    • 13th Feb 11, 9:42 AM
    So the vultures are already circling
    Blessed are the cracked for they are the ones that let in the light
    C.R.A.P R.O.L.L.Z. Member #35 Butterfly Brain + OH - Foraging Fixers
    Not Buying it 2015!
    • fatbelly
    • By fatbelly 13th Feb 11, 6:39 PM
    • 13,736 Posts
    • 10,801 Thanks
    fatbelly
    • #8
    • 13th Feb 11, 6:39 PM
    • #8
    • 13th Feb 11, 6:39 PM
    TBH, I'd have more respect for CAB if it had more guts.
    Originally posted by PhylPho
    I understand that. It seems incredible that, faced with the imminent loss of FIF-funding (decision now reversed), the CAB Press office did not release anything to put their case forward. Here is a list of Press Releases during the period that it was believed that 500 debt advisers (helping 100,000 clients per year) would be losing their jobs:

    Most recent press releases

    Citizens Advice outlines its concerns on the new Universal Credit - 9 February 2011

    Citizens Advice response to Q4 2010 Insolvency figures - 4 February 2011

    Citizens Advice response to Governments Mental Health Strategy - 2 February 2011

    Citizens Advice responds to Government response on Bills of Sale - 28 January 2011

    Citizens Advice welcomes Government package to enhance consumer protection in the mortgage market - 28 January 2011

    Citizens Advice places 21st in Stonewall’s top 100 employers 2011 - 13 January 2011
    • fatbelly
    • By fatbelly 13th Feb 11, 6:45 PM
    • 13,736 Posts
    • 10,801 Thanks
    fatbelly
    • #9
    • 13th Feb 11, 6:45 PM
    • #9
    • 13th Feb 11, 6:45 PM
    I would like to ask Mr Barnett in exactly what circumstances Birmingham CAB have referred clients to fee-charging companies?
    Originally posted by RAS
    Hi Ras

    Yes, this is misleading.

    There are situations at the CAB where our in-house information system (advisernet) will tell us that we cannot take a matter any further but that the client will need a solicitor.

    In these situations we are not allowed to recommend an individual firm but can provide a list of local solicitors.

    I would be very surprised if Mr Barnett ever received a direct referral from CAB. If he did, there's an adviser somewhere facing disciplinary action!
    • thelawnet
    • By thelawnet 14th Feb 11, 8:15 AM
    • 2,458 Posts
    • 1,690 Thanks
    thelawnet
    I went into my local CAB last year to volunteer as an adviser, they didn't even do me the courtesy of a call/email, even after I went in two weeks later to ask if they were interested or not.

    I gave them my details and have heard not one word from them. Not good.
  • foxwales
    TBH, I'd have more respect for CAB if it had more guts.

    Who on earth can have faith in an organisation set up to defend consumers at their most vulnerable yet when that same organisation is at its most vulnerable does nothing -- nothing -- to protect itself?

    CAB's response to Lawyers2u's bizarre claim --

    "What it says on its website about working alongside the CAB seems somewhat misleading"

    -- is so vapid and so feeble it might just as well shut up shop now.

    Abusers of any kind, exploiters of every kind, are not to be checked by "campaigners" so timorous that the absolute worst thing they can say about anything is that it is, er, "somewhat misleading".

    RIP, CAB.

    (Sincere apologies if anything said here is somewhat misleading. It's just that it's somewhat the truth.)

    Originally posted by PhylPho
    So what should CAB do in your opinion? Should it retaliate verbally in the press? that would be a real good public image, or should it mount a legal challenge against these claims when the money can be better spent helping clients than fighting legal claims against these companies?

    CAB is a charity, each pound is precious and first and foremost is spent helping clients.
    • lemonjelly
    • By lemonjelly 14th Feb 11, 12:08 PM
    • 7,978 Posts
    • 46,560 Thanks
    lemonjelly
    This is the discussion thread for the following MSE News Story:

    "One Birmingham firm that charges hundreds of pounds for some services is already deploying mobile centres ..."





    Originally posted by MSE Guy

    Excellent news article MSE Guy!

    Glad to see this publicised.

    Simple question. If someone has numerous debts to pay off, is it better for them to:

    a) use all their available disposable income to make payments to creditors?

    or

    b) have some firm charge them 80% of their disposable income to split the remaining 20% of their income between the creditors, ultimately leading to creditors getting way less, over an excessive period of time.
    • poppytody
    • By poppytody 15th Feb 11, 11:08 AM
    • 1,825 Posts
    • 4,443 Thanks
    poppytody
    Myddelton House, is quite swish I hear, nice carpets any way.
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