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  • FIRST POST
    • MSE Guy
    • By MSE Guy 30th Nov 10, 7:42 PM
    • 1,628Posts
    • 1,255Thanks
    MSE Guy
    0 WOW
    MSE News: Deadline looming for Tesco Clubcard exchange
    • #1
    • 30th Nov 10, 7:42 PM
    0 WOW
    MSE News: Deadline looming for Tesco Clubcard exchange 30th Nov 10 at 7:42 PM
    This is the discussion thread for the following MSE News Story:

    "Clubcard holders only have a few days to exchange vouchers at the 'quadruple' rate before the reward is cut ..."

Page 1
  • pancake
    • #2
    • 1st Dec 10, 11:21 AM
    • #2
    • 1st Dec 10, 11:21 AM
    I feel that overall, Tesco loyalty still offers great value.
  • thepostman
    • #3
    • 1st Dec 10, 11:26 AM
    • #3
    • 1st Dec 10, 11:26 AM
    I have been saving mine to use on a holiday next year.

    If I exchange them now at 4 times the value is there a time limit on when I have to use them or do you have to book the holiday straight away?
  • ICHAPMAN
    • #4
    • 1st Dec 10, 7:22 PM
    Tesco Big Exchange - Struggling to use all vouchers against price of item
    • #4
    • 1st Dec 10, 7:22 PM
    Hi,

    I've been looking at a new hoover on the Tesco Website. The hoover in question is part of the 'Big Exchange' offer, and costs 59.

    I've taken 30 of regular Clubcards vouchers and have converted them into 'Big Exchange' vouchers. As 'Big Exchange' vouchers this gives me 60 worth.

    When I come to order the item the total cost including delivery is 64.

    Where I'm struggling is that I can only add 50 worth of 'Big Exchange' vouchers when trying to order the hoover, thus leaving an outstanding amount of 14. The last voucher (regardless of the order I enter them - it's not one particular voucher) is always rejected.

    I don't understand where I'm going wrong. I was expecting to be able to use the 60 'Big Exchange' vouchers, and then pay the remaining 4 on a debit card. As it stands I'm needing to pay the remaining 14 on a debit card - leaving me with a unused 10 'Big Exchange' voucher.

    Anyone tell me what I've done wrong?.

    Thanks

    Iain
    • flea72
    • By flea72 1st Dec 10, 7:41 PM
    • 5,242 Posts
    • 5,256 Thanks
    flea72
    • #5
    • 1st Dec 10, 7:41 PM
    • #5
    • 1st Dec 10, 7:41 PM
    your order total has to be over 60 before you add on the delivery costs

    F
    • ghanagirl
    • By ghanagirl 1st Dec 10, 7:59 PM
    • 281 Posts
    • 406 Thanks
    ghanagirl
    • #6
    • 1st Dec 10, 7:59 PM
    • #6
    • 1st Dec 10, 7:59 PM
    They dont give change and you cant change them back so add the cheapest thing you can find to your order that the exchage vouchers covers.
    you could add this
    http://direct.tesco.com/q/R.206-0690.aspx

    Spend 3 and you would be able to use your voucher and save spending 9.95.

    or look for something else, change to price instead of discount.
    http://www.!!!!!!!!!!!!!!!!!!!!!/tesco/clearance-sale-items

    In this weather i would recommend delivery to store and collect it yourself as some deliveries are being cancelled.
  • ICHAPMAN
    • #7
    • 1st Dec 10, 8:13 PM
    • #7
    • 1st Dec 10, 8:13 PM
    Hi,

    Thanks both.

    In that case I've just 'upgraded' to an more expensive model!.

    Regards

    Iain
    • muffin_man
    • By muffin_man 1st Dec 10, 11:49 PM
    • 238 Posts
    • 316 Thanks
    muffin_man
    • #8
    • 1st Dec 10, 11:49 PM
    • #8
    • 1st Dec 10, 11:49 PM
    I have been saving mine to use on a holiday next year.

    If I exchange them now at 4 times the value is there a time limit on when I have to use them or do you have to book the holiday straight away?
    Originally posted by thepostman
    Rewards tokens are valid for 6 months from issue, and you only have to book within that time frame, not actually travel.

    The only thing to be wary of is if you are planning on using them for a Virgin Holiday. Virgin impose a restriction on what value of tokens can be used per passenger, which is currently 700. As well as Tesco cutting the redemption rate on the 6th Dec (4x to 3x), Virgin are reducing the amount that can be used per passenger to 525 for bookings from 6th Dec onwards.
    • spiro
    • By spiro 2nd Dec 10, 9:30 AM
    • 6,005 Posts
    • 2,877 Thanks
    spiro
    • #9
    • 2nd Dec 10, 9:30 AM
    • #9
    • 2nd Dec 10, 9:30 AM
    They dont give change and you cant change them back so add the cheapest thing you can find to your order that the exchage vouchers covers.
    Originally posted by ghanagirl
    In my local store they tell people if the goods cost less than your Big Exchange vouchers any balance will be creditted back to your clubcard account. What happens if you try and pay delivery by card and balance by vouchers (if it allows you to do this)?
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • flea72
    • By flea72 2nd Dec 10, 10:54 AM
    • 5,242 Posts
    • 5,256 Thanks
    flea72
    In my local store they tell people if the goods cost less than your Big Exchange vouchers any balance will be creditted back to your clubcard account. What happens if you try and pay delivery by card and balance by vouchers (if it allows you to do this)?
    Originally posted by spiro
    there is no way around it. if the goods total less than your big exchange vouchers, then they wont accept all your vouchers. you have to spend in multiples of 10. the only thing you can do, as suggested above, is to add low value items that fall within the big exchange criteria, so your basket total is high enough

    F
  • rapunzelz86
    clubcard voucher exchange
    I still havent recieved my codes for the vouchers i exchanged online almost 3 weeks ago. it still says processing on the new part of the website, and every time i ring them, what ever option i choose it just gives me an engaged tone then hangs up.
    Am getting seriously frustrated with this now - has anyone else had trouble with this?
    I also messaged them through theirr contact us messaging system and havent recieved a reply.
    Everyone who thanks me when ive helped will get a 5% share when I win this weeks Euromillions......
  • Evilm
    there is no way around it. if the goods total less than your big exchange vouchers, then they wont accept all your vouchers. you have to spend in multiples of 10. the only thing you can do, as suggested above, is to add low value items that fall within the big exchange criteria, so your basket total is high enough

    F
    Originally posted by flea72
    They do however return the unused clubcard points if you have a voucher worth say 6.50 and only use 5 of it to make into the exchange vouchers.
    • leew
    • By leew 3rd Dec 10, 9:00 PM
    • 610 Posts
    • 71 Thanks
    leew
    Quicky, can i do this online before the cut comes in or is it too late?

    Ta.
    • flea72
    • By flea72 4th Dec 10, 1:16 PM
    • 5,242 Posts
    • 5,256 Thanks
    flea72
    Quicky, can i do this online before the cut comes in or is it too late?

    Ta.
    Originally posted by leew
    yes, just go the tesco website, it gives you all the info

    F
  • bloaty
    Tesco have put this statement on their clubcard page for online e-vouchers. (Sorry if already posted)

    Due to some customers experiencing delays in receiving their eCoupons, we will honour any online redemptions until 8 December.
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    • duh
    • By duh 4th Dec 10, 9:02 PM
    • 250 Posts
    • 160 Thanks
    duh
    Can't see this..Just unable to process my vouchers online all day today...Urrgh.
    Had similar issues a week ago - site kept indicating my vouchers had been used after one attempt at picking up a reward. Do hope they extend this..
    'You see the coefficient of the linear is juxtapositioned by the haemoglobin of the atmospheric pressure in the country..c'mon gajive join the party'
    • no1catman
    • By no1catman 4th Dec 10, 10:22 PM
    • 2,812 Posts
    • 2,101 Thanks
    no1catman
    Can't see this..Just unable to process my vouchers online all day today...Urrgh.
    Had similar issues a week ago - site kept indicating my vouchers had been used after one attempt at picking up a reward. Do hope they extend this..
    Originally posted by duh
    That probably means that they have got 'stuck' with the order that wasn't completed. You should've called Clubcard to get them reset, probably too late now!
    • Tallulah_Kitten
    • By Tallulah_Kitten 5th Dec 10, 10:20 AM
    • 17 Posts
    • 0 Thanks
    Tallulah_Kitten
    Clubcard overload
    Just tried to redeem 60 of vouchers online before end of today's deadline and failed miserably!!! Possibly too many others trying to do the same?
  • chandwpl
    Systems overload
    Hi...16:00 on Sunday, 05-Dec...tried to redeem 5 of vouchers but systems are slow and no-one is answering the phones. I gave up after 20 mins.

    Annoyingly, the system accepted my codes, couldn't confirm the transaction, so I went back and input my codes again. Guess what, the system now thinks I have already used these codes.

    Arghhhhhhhhhh!
    • 23rdian
    • By 23rdian 5th Dec 10, 3:31 PM
    • 90 Posts
    • 37 Thanks
    23rdian
    Same here, no-one answering the phones. Getting error CC09 vouchers already used.
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