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    • onlypaddy
    • By onlypaddy 26th Oct 10, 9:10 PM
    • 972 Posts
    • 471 Thanks
    onlypaddy
    • #2
    • 26th Oct 10, 9:10 PM
    • #2
    • 26th Oct 10, 9:10 PM
    mother in law all the way. not your fault she broke the thing is it?
    Debts at LBM (May '08) 5760 - Lloyds CC 4260, Lloyds OD 1500;
    Debts as of May 28th 2011:
    Santander CC: 0.00
    Lloyds OD : 0.00
    DFW Nerd #1247 - Proudly dealt with my Debts Olympic 2012 Challenge #12
  • meher
    • #3
    • 26th Oct 10, 9:19 PM
    • #3
    • 26th Oct 10, 9:19 PM
    If she's wealthy and if she offers, it's ok to accept. If not it's petty to even consider asking her - just try to set it aside as one of those things that was bound to happen one of these day as it's clearly a cheap alarm system.
    • cashferret
    • By cashferret 26th Oct 10, 9:25 PM
    • 198 Posts
    • 95 Thanks
    cashferret
    • #4
    • 26th Oct 10, 9:25 PM
    • #4
    • 26th Oct 10, 9:25 PM
    I think it would be good manners of her to offer to pay but if she doesn't I wouldn't ask - it's more important to get on with family members and she might justifiably think that it shouldn't be possible to break the alarm by pushing a button too hard (actually I'm really surprised it was)! She might see this as the fault of your gadget being faulty.
    • TBagpuss
    • By TBagpuss 26th Oct 10, 9:26 PM
    • 6,907 Posts
    • 9,107 Thanks
    TBagpuss
    • #5
    • 26th Oct 10, 9:26 PM
    • #5
    • 26th Oct 10, 9:26 PM
    Is it normal for her to pop round without necessarily having arranged it first? It sounds as though as it, as she has your key and alarm code.
    If this is the case, it sounds as though it was simply bad luck that it was on this occasion that the button stuck, and I think it's reasonable for you to pay.
    However, if you could have got it sorted out more cheaply if she had spoken to you first, I would explain that to her and ask her to cover the difference.
    • djewkes
    • By djewkes 26th Oct 10, 9:43 PM
    • 15 Posts
    • 21 Thanks
    djewkes
    • #6
    • 26th Oct 10, 9:43 PM
    • #6
    • 26th Oct 10, 9:43 PM
    For the sake of good relationships I would pay, but I would ask her to be careful should she decide to call again.
    • pineapple
    • By pineapple 26th Oct 10, 9:54 PM
    • 6,298 Posts
    • 30,236 Thanks
    pineapple
    • #7
    • 26th Oct 10, 9:54 PM
    • #7
    • 26th Oct 10, 9:54 PM
    Clearly a crap alarm system.
    You pay.
  • swangirl12
    • #8
    • 26th Oct 10, 10:02 PM
    • #8
    • 26th Oct 10, 10:02 PM
    It may be she was just in the wrong place at the wrong time, the button may have been faulty - it should not be possible to press it "too hard" and make it stick. However, it would have been better had she contacted you first as you may not have needed a call out and the related 50 charge - it may be worth having this conversation with her, in case a similar thing happens in future.

    I personally would not be comfortable with my mother in law (or anyone else) popping round to my marital home without my knowledge (unless I have asked them to, eg if I am on holiday), so maybe this is the opportunity to use this event as a reason to change the code or at least advising her that if she needs anything from the house in future when you are out, to contact you first. If you are perfectly happy that she has free access, then agree some ground rules of what to do in the event of a future emergency, so that any costs incurred are agreed by you beforehand if possible.

    In any case, I think you will probably have to foot the 50 bill as there is no way of knowing whether the alarm was faulty or not, unless you have the engineer report of a fault from the call out, so it would be a bit petty to ask her to pay unless she offers.
    • scotsbob
    • By scotsbob 26th Oct 10, 10:34 PM
    • 4,462 Posts
    • 6,958 Thanks
    scotsbob
    • #9
    • 26th Oct 10, 10:34 PM
    • #9
    • 26th Oct 10, 10:34 PM
    If she charged her children every time they broke something then she should pay.

    If not, then it's her turn to benefit from family good will.
    • scoobydoobydoo
    • By scoobydoobydoo 26th Oct 10, 10:43 PM
    • 111 Posts
    • 262 Thanks
    scoobydoobydoo
    She should offer but if she doesnt then I wouldnt ask. However, I would be asking for my key back!
  • bogwart
    It would be a bit mean to ask her to pay when she's probably doing you a favour in the first place. But IMO if you have people who are able to access your property you should have a list of emergency repair people like locksmiths, plumbers etc ready to hand.
    • Tulgey Wood
    • By Tulgey Wood 26th Oct 10, 11:34 PM
    • 32 Posts
    • 52 Thanks
    Tulgey Wood
    Hmm....when I first read it I thought "she should definitely pay; what's she doing poking around their house while they're at work anyway?".....then reading the other replies it dawned on me (slowly....because it's quite an alien concept to me, I must confess) that this must be a normal thing for this family, in which case, their alarm, their problem......unless they don't actually like her just popping round while they're out and never really liked to say....in which case: bill her!
    • reluctantworkingmum
    • By reluctantworkingmum 26th Oct 10, 11:53 PM
    • 126 Posts
    • 115 Thanks
    reluctantworkingmum
    hmmmm... If it was YOUR mother - would you ask her to pay?
    • Talent
    • By Talent 27th Oct 10, 2:17 AM
    • 244 Posts
    • 219 Thanks
    Talent
    You have a faulty alarm system keypad. Talk to the supplier. Get it changed to one that can't stick as well as paying for the callout.
  • Stampede
    By implication any one you give an alarm code to has your permission to enter whilst you are not at home yourself ..otherwise there is no point in them having the code so-

    you should have thought through the ability of folks with your code to access it .. my m/law just wouldn't cope-other family members can

    next point your alarm system should have a facility to give individual codes to each seperate user, you can then tell who and when the premises were accessed by- you as the main code holder should have the ability to alter other codes-

    it pays to change your code from time to time on any key pad, inc. your car as the smooth buttons and dust on others gives a clue to what the code is !!! it also shares the wear and tear-or at least dust the pad from time to time

    having a system that requires an engineer to reset is a rip off and just because that is how your alarm is currently set up doesn't mean it can't be reset to user/ householder reset access-some installers don't tell you this as it builds in further often needless costs for you and more profit for them - as your MiL's incident shows !

    Has your alarm a 'duress' code facility ?- that's one where if you are forced to open up, when you punch in a code the alarm only goes off silently elsewhere but warns others that you are acting under duress

    finally your A is I think you should pay .. and get a better system.

    to all intents & purposes debt free -- just the normal every day or monthly bills and, despite the banks, Govt & anyone else who seems determined to grind me down still a little money for that rainy day when, as my Mother always said, 'the roof might need repairing'.
  • nitrofunction
    You need something more reliable . . .
    . . . to keep the MIL out.

    Might I suggest a Rottweiler instead?

  • Suziebear
    I find all the responses a bit surprising really, i would get her to pay, and i would also tell her that she is rude for not even offering.
  • prudence41
    If you give her your key and alarm code to help you out, then asking for the 50 repair fee would be counter productive. And remember Xmas is on the way and who else would you get to wait in for your deliveries?
    I wanna be Mortgage Free by February 2013
    • Ebenezer_Screwj
    • By Ebenezer_Screwj 27th Oct 10, 8:22 AM
    • 420 Posts
    • 229 Thanks
    Ebenezer_Screwj
    You were not expecting her to call round but she knew the code for your intruder alarm and presumably had a key ? The responsibility is therefore yours and to avoid a repeat situation you should have the key back and/or tell your mother in law only to call round by invitation.
  • ILoveSaving
    Why not go 50/50? It's your alarm and she broke it?
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