Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
Page 1
    • Richie-from-the-Boro
    • By Richie-from-the-Boro 8th Jun 10, 9:04 PM
    • 6,480 Posts
    • 4,860 Thanks
    Richie-from-the-Boro
    • #2
    • 8th Jun 10, 9:04 PM
    • #2
    • 8th Jun 10, 9:04 PM
    I would like to hear from anyone who has used Rapid Data Recovery or Fields Data Recovery to recover data from a malfunctioning hard drive. What was your experience with this company, would you recommend them?
    Originally posted by angrysmurf
    I've never used them, see below : -

    ? ~ Fields Data Recovery ~ ?

    C'nP Below

    The main people behind the companies are Dr. Daryl Hamilton Wallis, Jamie Hamilton Wallis, Richard John Lewis Cable and Richard Glyn Lewis (this is based on information obtained from Companies House).

    Fields Data Recovery headquarters in Pencoed, Bridgend, Wales rent prestigious office addresses which they use as drop off points for your hard drive. Your drive is then sent to the real “lab” where it is clumsily opened and ruined by their staff. You are then overcharged for a service you never received.
  • atd
    • #3
    • 14th Jun 10, 10:51 AM
    • #3
    • 14th Jun 10, 10:51 AM
    Even before I received my drive back from this company, I was sufficiently anxious and suspicious of them to google them. What I found, confirmed my worst fears.

    Needless to say, they did not carry out the job properly and I had to send the drive subsequently to a professional specialist who had no trouble at all in recovering 100% of the data from the drive. My credit card was debited for an amount that I had not authorised. During my dealings with Fields data recovery, I felt that I was being lied to consistently. I could say much more but the only only necessary that any reader here should heed the message, never never never trust a company with your data!

    By coincidence Richie, we appear to be from the same neck of the woods : )
  • totalsolutions
    • #4
    • 14th Jun 10, 12:11 PM
    • #4
    • 14th Jun 10, 12:11 PM
    For fear of repeating myself, as you are new here, good luck. Try www.grc.com. Harddrive repair and recovery software. Does not touch your data but renews the drive platter magnetic properties so the surface is "refreshed and renewed" so can be read correctly again. The product was created by Steve Gibson and is called Spinrite. It does what it says on the tin. As used by US military.
    • Richie-from-the-Boro
    • By Richie-from-the-Boro 14th Jun 10, 12:27 PM
    • 6,480 Posts
    • 4,860 Thanks
    Richie-from-the-Boro
    • #5
    • 14th Jun 10, 12:27 PM
    • #5
    • 14th Jun 10, 12:27 PM
    Even before I received my drive back from this company, I was sufficiently anxious and suspicious of them to google them. What I found, confirmed my worst fears.

    Needless to say, they did not carry out the job properly and I had to send the drive subsequently to a professional specialist who had no trouble at all in recovering 100% of the data from the drive. My credit card was debited for an amount that I had not authorised. During my dealings with Fields data recovery, I felt that I was being lied to consistently. I could say much more but the only only necessary that any reader here should heed the message, never never never trust a company with your data!

    By coincidence Richie, we appear to be from the same neck of the woods : )
    Originally posted by atd
    Aye, nowt wrong with Smoggie's / Codhead's / Macam's /Geordie's / Yorkie's /Pitwallah's etc !
  • digitalworld
    • #6
    • 14th Jun 10, 1:12 PM
    Fields "Data Recovery", Rapid "Data Recovery" , Fields Associates
    • #6
    • 14th Jun 10, 1:12 PM
    Hi,

    Regarding your question...

    Fields "Data Recovery", Rapid "Data Recovery" , Fields Associates Ltd and many more alias names.

    What this this company did to me I didn't even know it's possible or legal to do in this great country we living in. They not only charged me for service they didn't supply, but also rubbed me from my HDD and kept on manipulating me for months. They are pure crooks on any level and there is no point of polishing this situation.

    You can get in touch with Bridgend Trading Standard office if you had a similar bad experience with them. They know all about this company for a long time now. But from some reason they don't really do anything about this corporate crooks in their neighbourhood.

    I am now in a process of suing them(small claims) and it was/is a long and painful experience.

    DO YOURSELF A FAVOUR AND--- DO NOT EVER USE THIS COMPANY!!!
  • angrysmurf
    • #7
    • 23rd Aug 10, 6:06 AM
    spinrite
    • #7
    • 23rd Aug 10, 6:06 AM
    How good is this software at recovering data from hard drives with scratched platters or missing head magnets?

    For fear of repeating myself, as you are new here, good luck. Try www.grc.com. Harddrive repair and recovery software. Does not touch your data but renews the drive platter magnetic properties so the surface is "refreshed and renewed" so can be read correctly again. The product was created by Steve Gibson and is called Spinrite. It does what it says on the tin. As used by US military.
    Originally posted by totalsolutions
    • tronator
    • By tronator 23rd Aug 10, 11:02 AM
    • 2,727 Posts
    • 1,522 Thanks
    tronator
    • #8
    • 23rd Aug 10, 11:02 AM
    • #8
    • 23rd Aug 10, 11:02 AM
    How good is this software at recovering data from hard drives with scratched platters or missing head magnets?
    Originally posted by angrysmurf
    In this case don't try it by yourself. The more you use the hard disk the more it could get damaged. Send it to a reputable recovery company.
  • fieldsdatahater
    • #9
    • 11th Sep 10, 6:22 PM
    do not use Fields Data Recovery if you dont want to get scammed
    • #9
    • 11th Sep 10, 6:22 PM
    1.On August 21, 2009 I enquired Fields Data Recovery about possibility of
    data recovery from my hard drive. I was asked to drop off my hard drive at downtown Toronto office at 161 Bay Street, TD Canada Trust Tower for evaluation.
    2.On August 28, 2009 I was contacted via e-mail by an employee of Fields Data Recovery whose name is Eric Velasco with the evaluation results. He wrote to me that it was determined by Fields Data Recovery technicians that in order to continue with data recovery from my hard drive spare parts has to be purchased and there is 75% chance of all my data from hard drive to
    be recovered. Total price of data recovery was determined as $640.00 of which $400.00 up front (non-refundable) which will cover the cost of new hard drive purchase for parts.

    3. In order to avoid any misunderstanding and to make sure that I will receive data from my hard drive I e-mailed back to Eric Velasco. I asked him if the statement that 75% of all data will be recovered may actually mean that there is 25% chance of data not to be recovered or only partial data will be recovered. His response was:” When I say that there is a 75% chance of recovery, we are not sure if HD will allow as to retrieving 100% of the data”. After his response I asked him again that if not 100% of data will be retrieved, then at least big percentage of data could be restored. His response was: “If all goes well, we should be able to recover the majority of the data if not 100% of the data”

    4. On August 31, 2009 I have contacted Eric Velasco over the phone and provided him with my credit card number to allow withdrawal of requested $400.00 in order to purchase on my behalf a hard drive for spares to begin data recovery from my hard drive.
    5. On Friday, September 11, 2009 I received e-mail from Eric Velasco saying that no data recovery possible.

    6. After I received my hard drive back I noticed that no additional parts were included in that shipment, although I asked Fields Data Recovery to send back all parts used or purchased on my behalf .I also asked Eric Velasco of Fields Data recovery several times to provide me with a purchase receipt for spare hard drive, but instead he e-mailed me a Fields Data Recovery invoice for services provided to me by Fields Data Recovery.

    7. Based on listed above Field Data Recovery failed:
    I) to recover and deliver to me any data from my hard drive.
    II) to provide prove that any additional hard drive purchased or repairs actually carried out on my hard drive

    Toronto scam works like this(from my experience) : Eric Velasco tells you to ship or if you want drop off HD at "downtown" office. But the trick is there is no actual Fields Data Recovery office. 161 Bay street ,27-th floor is a location operated by Regus that rents office spaces to whoever on this floor. That is what I found out not long ago while trying to serve court papers on to Fields Data. So, when I came to drop off my HD I was directed by secretary/receptionist to Service Desk ( which I thought is Fields Data, but it is not!!). There were two or three women at this office. When I asked : 'is this Fields Data? I have a HD to be fixed." The receptionist Sarah accepted my HD (like she was an employee of Fields Data).
    When I was asking questions about Eric Velasco they have become very cautious and did not want to disclose any information.

    My advice is don't even go their! Save you time, money and nervs!
  • devotee
    Unfortunately I fell for the scam from Rapid data, wish I googled the reviews before sending off my external drive, but I was desperate to get my data back and they seemed so friendly on the phone.
    Sent off my drive, was told the most expensive repair would be £300, which I thought ok as I had 190gb on my drive. Then they get back to me, quoting serious issues with my drive and the price would now be £425+ vat+delivery to recover 80gb of files. They emailed me the file list in an attachment, but none of those showed the size. When I told them I would think about it and call them back, the pressure started saying that they are really busy, can only keep my files on their servers for a day so I need to make a decision. They also reduced the price to £320+vat plus delivery, all ended up costing about £390. I paid, then after about an hour I got cold feet and called them to cancel. Was told the work has already started and could not be stopped. Whatever. They promised to deliver in three days and so far so good - the package arrived when they said it would.
    What I got was an internal hard drive for which I had to go out and buy and enclosure costing £30, in order to connect the drive to my computer. I was told once I return their drive, mine would be sent back..... yeah right.
    First - the so called recovered files - loads of them were just empty folders with nothing in them. Then loads of the files that had something in them had some unreadable unix files that I could not access. I deal with high-res photography and needed some of the images that were not backed up on discs, so imagine my horror when loads of those photographs were "recovered" as a negative? Many high res photos size 100mb each are in the form of negative and unreadable!
    Tried calling and emailing, got one email back that customer services would be contacting me regarding my concern. Fat chance, heard nothing! In the end I gave up, sent back their drive so at least I could get my own drive back to give it to someone who could actually do the job, but so far no drive and no word from Rapid data. My drive cost me £200 so I could do with it back to have it repaired.
    Luckily paid by cc so called them so they froze the amount pending the investigation. Now I just have to prove somehow that the data I got was not what I was told I'd get.
    So yes, another unhappy customer.
  • FieldsDRarethieves
    Same Company Scamming in USA?
    Fields Data Recovery offers a "No Cost" hard drive evaluation to see if they feel they can recover your data. Once they decide that your data is recoverable, they send you an email estimate to begin the process.

    Once you pay the initial fee for them to proceed, they tell you that if they are not able to recover your data, you do not need to pay the additional fee. In my case the initial fee was $316. If they were able to recover my data, then I would send them an additional (approx.) $425 for a total of well over $730.

    Of course, they end up NOT being able to recover your data. They send you a bogus explanation as to why they were not able to retrieve your data. They SAY they will return your drive, but they often do not.

    This company ostensibly has its headquarters in Pencoed, Great Britain, with satellite locations all over the world, and in New York and St. Louis, Missouri, USA.

    I wish I googled them, there are dozens of threads and websites which monitor their blatant scamming activities, I had no idea the problem was worldwide.



    Lucky they are not here in Texas, we have guns here.
  • DSpoon
    wish I googled the reviews before sending off my external drive
    Unfortunately I fell for the scam from Rapid data, wish I googled the reviews before sending off my external drive, but I was desperate to get my data back and they seemed so friendly on the phone.

    Sent off my drive, was told the most expensive repair would be £300, which I thought ok as I had 190gb on my drive. Then they get back to me, quoting serious issues with my drive and the price would now be £425+ vat+delivery to recover 80gb of files. They emailed me the file list in an attachment, but none of those showed the size. When I told them I would think about it and call them back, the pressure started saying that they are really busy, can only keep my files on their servers for a day so I need to make a decision. They also reduced the price to £320+vat plus delivery, all ended up costing about £390. I paid, then after about an hour I got cold feet and called them to cancel. Was told the work has already started and could not be stopped. Whatever. They promised to deliver in three days and so far so good - the package arrived when they said it would.

    What I got was an internal hard drive for which I had to go out and buy and enclosure costing £30, in order to connect the drive to my computer. I was told once I return their drive, mine would be sent back..... yeah right.

    First - the so called recovered files - loads of them were just empty folders with nothing in them. Then loads of the files that had something in them had some unreadable unix files that I could not access. I deal with high-res photography and needed some of the images that were not backed up on discs, so imagine my horror when loads of those photographs were "recovered" as a negative? Many high res photos size 100mb each are in the form of negative and unreadable!

    Tried calling and emailing, got one email back that customer services would be contacting me regarding my concern. Fat chance, heard nothing! In the end I gave up, sent back their drive so at least I could get my own drive back to give it to someone who could actually do the job, but so far no drive and no word from Rapid data. My drive cost me £200 so I could do with it back to have it repaired.

    Luckily paid by cc so called them so they froze the amount pending the investigation. Now I just have to prove somehow that the data I got was not what I was told I'd get.
    So yes, another unhappy customer.
  • Hammyman
    For fear of repeating myself, as you are new here, good luck. Try www.grc.com. Harddrive repair and recovery software. Does not touch your data but renews the drive platter magnetic properties so the surface is "refreshed and renewed" so can be read correctly again. The product was created by Steve Gibson and is called Spinrite. It does what it says on the tin. As used by US military.
    Originally posted by totalsolutions
    BWAHAHAHAHA. You are aware that Steve Gibson is a joke in the IT community and merely sells snake oil?

    I'd love to know how "renews the drive platter magnetic properties so the surface is "refreshed and renewed" so can be read correctly again" works, especially considering your data is stored as an electrical charge on the hard drive platter so any altering of any magnetic properties will corrupt it.

    And if the drive motor is dead or the controller board is dead, no amount of magical platter renewing will fix that.


    I use Retrodata. They're an actual proper hard drive data recovery firm. They charge around £500 for 20GB. Anyone charging much less than that is running software anyone can buy and hoping and praying.
  • dragon934
    spinrite can work if data is corrupted or something happens on the "soft" side of life.
    Any real Hardware problems and it will likely make things worse. Spinrite is a glorified CHKDSK that doesn't give up as easy, which although it has helped me ocassionally (as has HDD Regenerator) if you have dropped your HDD and suspect damage from any kind of shock all you will get is a lovely silver ring around your mirror finish HDD platter.
    Think record (vinyl) and needle. Now spin said vinyl at 7200 RPM and push the needle into the vinyl. What you'd get is a "Head Crash" which is as friendly as much as it sounds!

    End of the day, if you can't afford data recovery, and your gonna throw it out, at least try cooling it right down (below zero) and use cloning software to see what you get, then throw away the bad one. Then fix your new one (it will copy the bad sectors even though they are no longer "real") Works only for failing drives in some cases and has worked 5 times out of 11 or 12 drives, where the user just wanted me "to do my best on the cheap" not recommended for your prized family photos where a backup is by far the best method of recovery, but then everyone learns that the hard way sadly
    • mr_fishbulb
    • By mr_fishbulb 11th Feb 11, 9:15 AM
    • 5,066 Posts
    • 2,818 Thanks
    mr_fishbulb
    BWAHAHAHAHA. You are aware that Steve Gibson is a joke in the IT community and merely sells snake oil?
    Originally posted by Hammyman
    I've actually had a couple of successes with Spinright when I was working in IT support. Although I did try it on about 20 machines so that's only 10%.
  • Hammyman
    I've actually had a couple of successes with Spinright when I was working in IT support. Although I did try it on about 20 machines so that's only 10%.
    Originally posted by mr_fishbulb
    TBH, you'd have about the same success using CGSecurities "Testdisk" which is free. Something I try for quick software recovery is booting off a Ubuntu Live CD. It won't time-out as quick as Windows and I managed to recover several GB of data off a laptop that had been thrown across a room and whose hard drive actually made loud screeching and clunking noises, the impact had been that severe.
  • angrysmurf
    Question to DR Gurus
    TBH, you'd have about the same success using CGSecurities "Testdisk" which is free. Something I try for quick software recovery is booting off a Ubuntu Live CD. It won't time-out as quick as Windows and I managed to recover several GB of data off a laptop that had been thrown across a room and whose hard drive actually made loud screeching and clunking noises, the impact had been that severe.
    Originally posted by Hammyman

    This is all a little over my head since I am not familiar with DR technologies but you make a good point about the cost of data recovery, if a hard drive is damaged it wont be cheap to repair with proper tools and expertise. There is no fixed "no data, no fee" £247 or £97 cost for a job which can only be accurately priced once the HDD is examined.

    The Field of Data Recovery will soon come under scrutiny when the ASA's new guidelines about exaggerated or misleading claims made on websites comes into force.

    I have a question about Spinrite and damage to hard drives - please excuse me if I bring things back to the focus of the thread. Fields - or lets just say a hypothetical phoenix data recovery company so we don't all get sued - tend to damage a large number of their drives due to the method they use, the independent examinations of my hard drive showed that the platters had been removed and the official report I received said that my "head disk assembly" needed to be replaced.

    I was told by one tech that an image of a drive should be made before putting a drive on a data extractor (is that what Spinrite is?) and then extraction is performed on the image, not the drive.

    Lets say that a company damaged lots of drives in addition to not recovering the data, claimed that they had to replace the HDA in their template reports, is this likely to be the method they are using and would any professional company use this technique?

    Thanks in advance to all genuine DR Gurus
    • fwor
    • By fwor 13th Feb 11, 8:38 PM
    • 6,152 Posts
    • 4,214 Thanks
    fwor
    I should start by saying that I'm definitely not a DR Guru, and people who work on HDDs on a daily basis would be better qualified to comment, but...

    My own personal experience of dismantling modern HDD's is that they are not designed to be dismantled and re-assembled. Most fundamentally, it would be almost impossible to do in such a way that you did not introduce so much dust contamination that, when powered up, would immediately destroy the heads and make data recovery impossible.

    And, at a practical level, the ones I've worked on used fixings internally that are not intended to be removable (i.e. components are riveted or bonded in place).

    Further, a proper DR would not rely on just one technique, because a HDD can fail in a number of ways - the recovery technique for failed controller circuitry would be entirely different from a failure of the internal components that move the heads. I suspect your hypothetical DR company does this because - once done - it can't be undone, and there is no way of subsequently proving how the drive actually failed.
  • sharkie
    BWAHAHAHAHA. You are aware that Steve Gibson is a joke in the IT community and merely sells snake oil?

    I'd love to know how "renews the drive platter magnetic properties so the surface is "refreshed and renewed" so can be read correctly again" works, especially considering your data is stored as an electrical charge on the hard drive platter so any altering of any magnetic properties will corrupt it.

    And if the drive motor is dead or the controller board is dead, no amount of magical platter renewing will fix that.
    Originally posted by Hammyman
    +1

    Sprinrite is a bit like Turd Polish. Although you can't polish a turd, you can cover it in glitter. Spinrite is the hdd version of glitter!

    Spinrite does 'fix' bad sectors, but why would you want to un-mark bad sectors then call them 'fixed'? Yes, the bad sectors may work for a while, but they were marked as bad for a reason.
    -------
    angrysmurf have look on youtube how people recover disks. Some companies do not have clean rooms, but clean boxes.

    I have never been involved in the hardware recovery of disks, but do know platter removal is best avoided, especially if there is more than one plater as positioning of data gets messed up. Special tools are used to remove multiple platters so that each platter is kept in exact alignment with the others platters.

    the easiest way is to get the drive to read the disk, and if the disk can not be read in the normal direction form start of sector 0 track0, then it is read backwards from bottom of last sector on the last track to beginning (or error)

    for big buck recovery (data overwritten or wiped) the platters are read via the heads and inputted into an analogue device and the output waveforms levels are interpreted.
    Last edited by sharkie; 13-02-2011 at 9:50 PM.
  • Instigate
    Return without the burn
    Hello one and all,

    I had mistakenly used the internet as a fast way to look for a data recovery service when my HDD went down - so I thought I was doing myself a favour Google searching companies and systematically calling them with my circumstances to find the best deal.

    Of course I arrived upon FIELDS DATA RECOVERY and was really impressed by their website, advertising and array of previous clients. I have visited the Hammersmith office for collection and awaited their diagnosis report. Money has not exchanged hands yet, but I am receiving misleading information about the location of the drive. I would normally have done a background check, but the distress of losing up to 1TB of data has been overwhelming.

    What I would now like to know is: whether it is possible to retrieve the HDD from a company like FIELDS DATA RECOVERY at no extra cost WITHOUT asking for the data recovery service at all. I know this is a shot in the dark and I could be receiving an HDD without casing, but the scary stories that I have seen so far indicate that there is NO data recovery taking place at all.

    If there are any previous customers who can advise me I would be eternally grateful and I will also let you know how I get on - as far as possible - while I explore other channels.

    Kind regards





    Trevor
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,637Posts Today

8,350Users online

Martin's Twitter