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    • MSE Martin
    • By MSE Martin 23rd Feb 05, 5:41 PM
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    MSE Martin
    Call18866 Questions and Answers
    • #1
    • 23rd Feb 05, 5:41 PM
    Call18866 Questions and Answers 23rd Feb 05 at 5:41 PM
    As most regular MoneySavers will know call18866 is my recommendation for rock bottom no-frills cheapest calls providers in the UK (see the Cheapest way to make calls article).

    Yet 'no-frills' really means that, and it makes getting in touch with it a nightmare. As I have 'the phone-number' to get through and a number of issues have arisen I thought I would put them to 18866 so people know what's going on. Here you go:

    ML Question: The other day the service was engaged when you tried to call? Are you struggling with capacity?

    Answer: On 22 Feb we experienced a fault which affected some of our customers. This was due to part of the network of one of our providers being down. Unfortunately this fault lasted most of the day for some customers, but please be assured we do everything we can to prevent these sort of disruptions.

    (ML note: One of the advantages of call18866 is that as it isn't a carrier pre-select service, where all your calls automatically go that way, if it doesn't work you can just not dial the pre-fix. If that does happen, and you're on an expensive BT package, you can access Telesavers at 1p/min to any UK number as a back-up, and you don't need an account for it)

    ML Question. Are you facing capacity issues? Have you got too big? People are reporting this when they try to sign up.

    Answer: Some new customers are having problems signing up due to capacity issues. We are working hard to expand our capacity but this takes some time and in order to keep the network available for our existing customers we sometimes temporarily have to decline new customers.

    ML Question: AOL customers don't receive their e-mails, and therefore don't get their bills. What's being done?

    Answer:The AOL issue is still ongoing. AOL has very strict policies and is not willing to budge. Unfortunately AOL has chosen to block our emails and this means customers point the finger at us for not responding. As a result we have been forced to not allow AOL email addresses when signing up. It is also not advisable to email us any questions from AOL addresses until this issue is resolved as our replies are being blocked by AOL.

    (ML info: I've pushed AOL in the past about this personally, as i get so many e-mails about it. I know AOL are trying to sort it out and there has been dialogue between it and Call18866 (I gave it 18866's number, yet I think both sides need to try a little harder), slapped wrists to both. Full details on the AOL&Call18866 issue can be found here).

    Hope this is useful

    Martin Lewis, Money Saving Expert.
    Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.

    Don't miss out on urgent MoneySaving, get my weekly e-mail at

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