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  • FIRST POST
    • MSE Guy
    • By MSE Guy 4th Jan 10, 10:32 AM
    • 1,628Posts
    • 1,255Thanks
    MSE Guy
    0 WOW
    MSE News: OFT accuses 'puerile' Ryanair of taunting passengers
    • #1
    • 4th Jan 10, 10:32 AM
    0 WOW
    MSE News: OFT accuses 'puerile' Ryanair of taunting passengers 4th Jan 10 at 10:32 AM
    This is the discussion thread for the following MSE News Story:

    "The head of the business watchdog today criticised the budget airline over its charging policy ..."


Page 1
    • richardw
    • By richardw 4th Jan 10, 11:10 AM
    • 19,004 Posts
    • 8,016 Thanks
    richardw
    • #2
    • 4th Jan 10, 11:10 AM
    • #2
    • 4th Jan 10, 11:10 AM
    Also http://forums.moneysavingexpert.com/showthread.html?t=2180423
    • Rafter
    • By Rafter 4th Jan 10, 11:15 AM
    • 3,837 Posts
    • 1,366 Thanks
    Rafter
    • #3
    • 4th Jan 10, 11:15 AM
    • #3
    • 4th Jan 10, 11:15 AM
    At last!

    About time the OFT uped the anti with Ryanair. Sure the charges are avoidable, but when over 90% of customers can't avoid the fees it is just treating customers unfairly and anti-competitive.

    Hopefully the OFT will get the advertising rules changed so that the advertised price has to be available for payment with any UK debit card, whatever the brand.

    Personally I think that any airline (or any other business) should only be able to exclude a charge from the advertised price if less than 25% of customers would not take the option.

    So if 30% use hold luggage or use a normal debit card then Ryanair would have to include these charges in the advertised price. They could then offer a discount for hand luggage only or using a prepaid mastercard.

    You should also not have to opt out of buying additional products such as insurance. If Ryanair wants to ensure that all its customers are insured it should buy the insurance and build it into pricing - not catch out less savvy customers.

    R.
    Smile , it makes people wonder what you have been up to.
    • RobertoMoir
    • By RobertoMoir 4th Jan 10, 11:33 AM
    • 3,374 Posts
    • 4,103 Thanks
    RobertoMoir
    • #4
    • 4th Jan 10, 11:33 AM
    • #4
    • 4th Jan 10, 11:33 AM
    Ryanair's whole attitude here sums up why I have never flown with them for a very long time and why I never will again. Frankly I'd rather pay more and have a decent experience than be subjected to the deeply unpleasant experience of dirtying my hands with their company.
    If you don't stand for something, you'll fall for anything
  • dmg24
    • #5
    • 4th Jan 10, 11:36 AM
    • #5
    • 4th Jan 10, 11:36 AM
    I do like Ryanair's reply:

    Ryanair Head of Communications Stephen McNamara says: "Ryanair is not for the overpaid John Fingletons of this world but for the everyday Joe Bloggs who opts for Ryanair's guaranteed lowest fares because we give them the opportunity to fly across 26 European countries for free, 5 and 10.
    "What the OFT must realise is that passengers prefer Ryanair's model as it allows them to avoid costs, such as baggage charges, which are still included in the high fares of high cost, fuel surcharging, strike-threatened airlines such as BA."

    Does this mean MSE and the OFT are friends again? Just a few weeks ago MSE were implying that the OFT had no backbone, were talking nonsense etc.
    • PolishBigSpender
    • By PolishBigSpender 4th Jan 10, 12:20 PM
    • 3,582 Posts
    • 3,692 Thanks
    PolishBigSpender
    • #6
    • 4th Jan 10, 12:20 PM
    • #6
    • 4th Jan 10, 12:20 PM
    Does this mean MSE and the OFT are friends again? Just a few weeks ago MSE were implying that the OFT had no backbone, were talking nonsense etc.
    Originally posted by dmg24
    Interesting, isn't it?

    It seems to me as if the OFT are simply going for an easy target in Ryanair. I'm not sure how any user of this site can actually respect them after the way that they abandoned the fight against the banks - or do people really have that short a memory?
    From Poland...with love.

    They are (they're)
    sitting on the floor.
    Their
    books are lying on the floor.
    The books are sitting just there on the floor.
  • dmg24
    • #7
    • 4th Jan 10, 12:23 PM
    • #7
    • 4th Jan 10, 12:23 PM
    Interesting, isn't it?

    It seems to me as if the OFT are simply going for an easy target in Ryanair. I'm not sure how any user of this site can actually respect them after the way that they abandoned the fight against the banks - or do people really have that short a memory?
    Originally posted by PolishBigSpender
    I have to agree, this story is the kind of thing the Daily Mail would publish, not a govt body.
    • richardw
    • By richardw 4th Jan 10, 12:28 PM
    • 19,004 Posts
    • 8,016 Thanks
    richardw
    • #8
    • 4th Jan 10, 12:28 PM
    • #8
    • 4th Jan 10, 12:28 PM
    So if the OFT needs teeth, where are they going to get them from?
  • dmg24
    • #9
    • 4th Jan 10, 12:34 PM
    • #9
    • 4th Jan 10, 12:34 PM
    So if the OFT needs teeth, where are they going to get them from?
    Originally posted by richardw
    Good point, because they can give all the opinions they want, in reality they count for very little.

    However I would hope that if they do get stronger statutory powers, they would choose their campaigns a little more carefully. There are much more important issues that need to be tackled before air travel, which is still to many people a luxury.
    • SaveTheEuro
    • By SaveTheEuro 4th Jan 10, 4:42 PM
    • 876 Posts
    • 422 Thanks
    SaveTheEuro
    Ryanair will take heart from this quote: "It's almost like taunting consumers and pointing out: 'Oh well, we know this is completely outside the spirit of the law, but we think it's within the narrow letter of the law'."

    John Fingleton is suggesting there is little that can be done. While he does not himself say this practice is "within the letter of the law" neither does he clearly state that he feels the law is being broken.
    • Cardew
    • By Cardew 4th Jan 10, 10:22 PM
    • 27,869 Posts
    • 13,732 Thanks
    Cardew
    Well of course Pre-paid Mastercards are easy enough to obtain.

    However when enough of their customers get these Mastercards they will cancel that arrangement and you will need to pay with a card issued by the First National Bank of Kabul(no postal/on-line applications -apply in Branch)
    • edgex
    • By edgex 4th Jan 10, 10:57 PM
    • 3,316 Posts
    • 4,545 Thanks
    edgex
    hmmm, couldnt they just extend the rule that applies to finance adverts:
    the advertised rate/price must be available to the majority of customers


    or even simpler:
    the advertised price must include all costs & charges, like it does in a shop
    • SaveTheEuro
    • By SaveTheEuro 5th Jan 10, 7:33 AM
    • 876 Posts
    • 422 Thanks
    SaveTheEuro
    Well of course Pre-paid Mastercards are easy enough to obtain.

    However when enough of their customers get these Mastercards they will cancel that arrangement and you will need to pay with a card issued by the First National Bank of Kabul(no postal/on-line applications -apply in Branch)
    Originally posted by Cardew
    It could be worth the trip to the First National Bank of Kabul. Look out for a cheap flight to Kabul on Taleban Air. It'll probably land in Helmand but it's an easy camel ride from there if you take the route avoiding the landmines.
  • stuart.lacey7
    There should just be restrictions with Ryanair about moving goalposts. I prefer to fly with Ryan air as long as i haven't got caught out with charges!
    • whatmichaelsays
    • By whatmichaelsays 5th Jan 10, 11:36 AM
    • 2,836 Posts
    • 5,255 Thanks
    whatmichaelsays
    Don't hate the player, hate the game.

    Michael O'Leary makes it clear enough that anybody who wants to do business with him has to do it on his terms, not theirs. As long as it's legal, that policy is fine.

    Don't like the policy? Fly someone else.
    • PolishBigSpender
    • By PolishBigSpender 5th Jan 10, 1:59 PM
    • 3,582 Posts
    • 3,692 Thanks
    PolishBigSpender
    Michael O'Leary makes it clear enough that anybody who wants to do business with him has to do it on his terms, not theirs. As long as it's legal, that policy is fine.

    Don't like the policy? Fly someone else.
    Originally posted by whatmichaelsays
    This is the problem. Sites such as this ("consumer revenge") make people believe that they should have it all on their terms. The problem is that many complaints are from people who can't afford to fly anyone else, yet feel that they should be allowed to have it exactly their way with Ryanair, refusing to accept that Ryanair's business model relies on customers accepting that it's their way or the highway.
    From Poland...with love.

    They are (they're)
    sitting on the floor.
    Their
    books are lying on the floor.
    The books are sitting just there on the floor.
    • Cardew
    • By Cardew 5th Jan 10, 2:42 PM
    • 27,869 Posts
    • 13,732 Thanks
    Cardew
    This is the problem. Sites such as this ("consumer revenge") make people believe that they should have it all on their terms. The problem is that many complaints are from people who can't afford to fly anyone else, yet feel that they should be allowed to have it exactly their way with Ryanair, refusing to accept that Ryanair's business model relies on customers accepting that it's their way or the highway.
    Originally posted by PolishBigSpender
    Surely the issue is transparency of prices and charges.

    There are regulations designed to allow Joe Public to see the total price of a ticket without having to go through the small print in detail to find out.

    Ryanair are simply trying to make it as difficult as possible for their customers to find out prices.
    • PolishBigSpender
    • By PolishBigSpender 5th Jan 10, 3:49 PM
    • 3,582 Posts
    • 3,692 Thanks
    PolishBigSpender
    The charges are listed in a clear manner on their website. If someone can't make sense of a table of charges, there's no hope for them!

    Do people really need their hand held when booking flights?
    From Poland...with love.

    They are (they're)
    sitting on the floor.
    Their
    books are lying on the floor.
    The books are sitting just there on the floor.
  • before hollywood
    i might fly with ryanair one day just as an experiment to see if i can get a flight for next to nothing
    things arent the way they were before, you wouldnt even recognise me anymore- not that you knew me back then
    BH is my best mate too, its ok

    I trust BH even if he's from Manchester..
    Originally posted by MercilessKiller
    all your base are belong to us
    • PolishBigSpender
    • By PolishBigSpender 5th Jan 10, 5:20 PM
    • 3,582 Posts
    • 3,692 Thanks
    PolishBigSpender
    i might fly with ryanair one day just as an experiment to see if i can get a flight for next to nothing
    Originally posted by before hollywood
    You can.

    Wait until they have one of the very regular sales, take only hand luggage that fits within the dimensions stated, check in online and print your boarding pass at home, and don't buy anything from Ryanair such as priority boarding, food, drink or insurance.

    Very easy to fly for 0.01zl that way (or about a fifth of a penny)
    From Poland...with love.

    They are (they're)
    sitting on the floor.
    Their
    books are lying on the floor.
    The books are sitting just there on the floor.
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