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  • FIRST POST
    • MSE Martin
    • By MSE Martin 26th Oct 05, 5:41 PM
    • 8,111Posts
    • 42,248Thanks
    MSE Martin
    Utility Warehouse (Telecom Plus) Discussion
    • #1
    • 26th Oct 05, 5:41 PM
    Utility Warehouse (Telecom Plus) Discussion 26th Oct 05 at 5:41 PM
    UPDATE 17 MAY 10

    Due to the disruption on this thread, and the drain on resources, this thread has been closed.

    A new thread has been started here:

    http://forums.moneysavingexpert.com/showthread.php?p=32896445#post32896445

    PLEASE, if the discussion can't be kept friendly, the new thread will be locked permanently.

    ____________________________________


    This is a special area for the discussion of Utility Warehouse (Telecom Plus). Unfortunately, it has become the topic for heated debate in the past and detracted from the main gas & electricity discussions. Therefore I would like to keep in restricted to just this discussion.

    However due to past experiences some strict rules

    i. All Telecom Plus Distributers must declare it when they post
    ii. All workers or those related to other utility companies must declare it
    iii. There are to be no abusive comments, accusations of fraud.
    iv. Anyone breaking the above rules will be barred first of all from this board, and if they persist from the Chat Forums

    I hate having to be so draconian, yet this problem has lasted for more than a year. So it is time to sort it out.

    My basic view on Utility Warehouse is contained within this article

    For general, non-UW, discussions on gas & electricity click here

    And Please I know there are two very polemic views on Utility Warehouse going to be expressed in this thread. Please do not libel anyone. Treat those with opposing arguments with respect, even though you disagree and please try and avoid personal remarks. I live in hope!
    Last edited by MSE Archna; 17-05-2010 at 12:16 PM.
    Martin Lewis, Money Saving Expert.
    Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.

    Don't miss out on urgent MoneySaving, get my weekly e-mail at www.moneysavingexpert.com/tips.

    Debt-Free Wannabee Official Nerd Club: (Honorary) Members number 000
Page 3
  • Calin
    About INutility Warehouse
    Guess?! Two months with Utility warehouse for telecom products and....i saved NOTHING. Actually i lost more then 34!
    I called to ask if i could switch back to my old provider and guess again?! I must pay a PENALTY of 242.00.
    Great SAVINGS?
    Plus their Internet technical support has a 0900 NUMBER!! Thats CUSTOMER SERVICE.
    If you didnt do the mistake. STAY AWAY. BT has ...at least good service, including saturdays and sundays and the operators ARE NOT RUDE.
  • margypoos
    Utility Warehouse - mmmmm
    I moved into my new flat about 5 months ago and was recommended to stay with the previous occupant who I knew quite well as they were the suppliers already so after consideration I did. Having registered on-line they asked for copies of my previous gas and electricity bills which I provided from my previous residence thinking they'd use them for comparison - err no! I was actually then billed for the 2 residences! Having spotted the mistake (a little late really - I'd actually paid 2 of the monthly bills) I notified them and after about 5 days I received a reply saying I would be reimbursed for the error. After another couple of emails and replies now taking 6-7 days I eventually received a credit 3 months later.
    Meanwhile..... The bills kept arriving for my current address and letters referring me to increased charges which seemed to be spiraling out of control. Eventually after receiving a bill for 3 months totalling just under 300.00 I have decided to swap and have just moved suppliers. I have read my meters which were always estimated readings only to discover that instead of me owing them 300.00 they actually owe me 11.
    Lesson severly taught and learned here! I in future will pay more attention to my utility billing and will not pay another bill without submitting my own meter readings 1st.
    I wouldn't recommend them and will avoid them in the future. Thankfully I have no internet or phone service with them.
    As for savings - I can't see how you can maintain a good and loyal customer base when after 5 months nobody ever came to read my meters (which are both outside of the property and easily accessible) means the customer receives over inflated bills and your supplier actually ends up owing you money and then they send letters out referring to debt collection agents.
    Maybe I'll send them a letter saying they owe me 11 and if they don't pay up I'll refer them to my own debit collection agent! he he.
    • NigeWick
    • By NigeWick 27th Apr 06, 9:50 AM
    • 2,934 Posts
    • 1,244 Thanks
    NigeWick
    I called to ask if i could switch back to my old provider and guess again?! I must pay a PENALTY of 242.00
    by Calin
    What was the penalty for?

    Nigel.
    The mind of the bigot is like the pupil of the eye; the more light you pour upon it, the more it will contract.
    Oliver Wendell Holmes
    • NigeWick
    • By NigeWick 27th Apr 06, 9:54 AM
    • 2,934 Posts
    • 1,244 Thanks
    NigeWick
    Having registered on-line they asked for copies of my previous gas and electricity bills which I provided from my previous residence thinking they'd use them for comparison
    by margypoos
    Why would you send bills from a different residence expecting a comparison? Unless they are like for like, there's no chance of accuracy. Personally, I would have explained that I am just moving in and have no bills for the property.

    Nigel.
    The mind of the bigot is like the pupil of the eye; the more light you pour upon it, the more it will contract.
    Oliver Wendell Holmes
    • NigeWick
    • By NigeWick 1st May 06, 10:46 AM
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    • 1,244 Thanks
    NigeWick
    UWDC prices go up today. Not a huge percentage rise but every little hurts.

    Nigel.
    The mind of the bigot is like the pupil of the eye; the more light you pour upon it, the more it will contract.
    Oliver Wendell Holmes
  • bendtoy
    UWDC prices go up today. Not a huge percentage rise but every little hurts.

    Nigel.
    by NigeWick
    But it only went up about a month ago did it not?
    • NigeWick
    • By NigeWick 3rd May 06, 4:36 PM
    • 2,934 Posts
    • 1,244 Thanks
    NigeWick
    But it only went up about a month ago did it not?
    by bendtoy
    Closer to two months, but still not long. I suspect it's to do with the nPower "connection."

    Nigel.
    The mind of the bigot is like the pupil of the eye; the more light you pour upon it, the more it will contract.
    Oliver Wendell Holmes
    • lisyloo
    • By lisyloo 3rd May 06, 5:15 PM
    • 22,570 Posts
    • 11,191 Thanks
    lisyloo
    But it only went up about a month ago did it not?
    I'm not defending them but you should check out the size of the rises and not just the frequency to make sure you take it in context.

    It could be that they have held back rises and drip fed them rather than doing one big one.

    I'm not saying what they are doing is good or bad but it's not necessarily worse than others jsut because tit's more frequent.
    Also rises vary across reasons so they may be good value for some and poor value for others.
  • bendtoy
    As Nigel points out its probaly got something to do with the fact that N Power are now supplying their Energy.

    But a rise is rise whatever way you look at it particularly as they dont give you any notice of it happening like other suppliers.

    It makes this statement on their website look silly!!!

    "Have you noticed how the “Big 6” suppliers always seem to be increasing their prices. No sooner have you moved to a different one because their prices were a little cheaper, then up they go again and you would have been better off staying where you were in the first place! Sound familiar"
    Last edited by bendtoy; 03-05-2006 at 5:29 PM.
    • NigeWick
    • By NigeWick 5th May 06, 5:43 PM
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    • 1,244 Thanks
    NigeWick
    But a rise is rise whatever way you look at it particularly as they dont give you any notice of it happening like other suppliers
    by bendtoy
    As a customer, I either get a notification with my bill, or, as this last one, a seperate letter and attached price table.

    Nigel.
    The mind of the bigot is like the pupil of the eye; the more light you pour upon it, the more it will contract.
    Oliver Wendell Holmes
  • sMARTie
    Help?
    I just recieved the pitch from my friend who is a UW distributer...

    tbh the pitch was good and i know the bloke really well and i dont think he could sell me a scam. I know he will make some money off me joining but he showed how much i cud save if i changed.

    I have seen a number of mixed answers on the thread so im still unsure on what to do?

    I currently pay:

    1)BB with BT - 15 pcm (512 as that is all the exchange has to offer)
    2)phone line with BT - 15 pcm (no free calls, etc)
    3)gas with swalec - 25 pcm
    4)elec with swalec - 25 pcm

    out going on bills pcm are - 67...

    This is easy and tbh I cant be arsed to change unless i can save quite abit...?

    with UW the new charges wud be..

    1) BB (& phone line) - 18 (23)
    2) gas & elec - ???

    I dont want to become a distributer as i just dont have the time...

    what do you people suggest i do?
    Sponge Bob Square sMARTie Pants
    • Voyager2002
    • By Voyager2002 9th May 06, 10:54 AM
    • 12,432 Posts
    • 8,482 Thanks
    Voyager2002
    Stay away from UW
    There is no denying that Utility Warehouse does not have the best customer service in the industry. The time and energy that you are likely to waste because of this wll far outweigh any money that you might save.

    In my experience Ebico (Equigas and Equipower) offer cheaper energy than anyone else.
    • NigeWick
    • By NigeWick 9th May 06, 12:00 PM
    • 2,934 Posts
    • 1,244 Thanks
    NigeWick
    what do you people suggest i do?
    by sMARTie
    I am a Distributor and I would suggest that you work out if you would save anything by swapping. I would change companies as long as there is some advantage for ME. Do not rely on others to work out any costings as you should be able to find what is best for you. Enlightened self interest is a good way to move forward IMHO.

    As to service, Customer Services do have the occasional challenge, as do all companies. However, if they can't give you satisfaction you can always go to your Distributor. We get paid a small percentage of all you spend, for as long as you remain a customer. That's quite an incentive to look after the customer.

    Nigel.
    The mind of the bigot is like the pupil of the eye; the more light you pour upon it, the more it will contract.
    Oliver Wendell Holmes
  • sMARTie
    but it it worth the hassle of chaging for the sake of £10?
    Sponge Bob Square sMARTie Pants
    • lisyloo
    • By lisyloo 9th May 06, 12:29 PM
    • 22,570 Posts
    • 11,191 Thanks
    lisyloo
    In my opinion no (although there can be other benefits like one bill for many services).
    Some tarriffs give discounts after a year and other have penalties, so be careful you aren't losing out anywhere along the line.

    Also look at when both companies raised rates.
    It might be that one has raised prices and another has not, so you are not comparing like with like.
    i.e. you don't want to go over to a company that is just about to raise it's prices.

    You can see who's raised prices here:

    http://www.ukpower.co.uk/price%2Bupdates.asp
  • pricefighter
    First of all remember you pay £21 a year to belong to the club ,some distributors conveniently forget out about this.You do however get £10 credit for every service you use other and above the first one if you stay a year.So you would be with 4 services approx £9 better off in this respect.

    Their Energy is now supplied by N-Power they just bill you and act as N-Powers agent. Their have made 2 price increases in last two month. Go to their site at www.utilitywarehouse.co.uk and you should be able to work out what savings on energy you might make if any.I understand their site is up to date as far as their prices are concerned.

    Turning to the Phone/Broad band.

    On your calculations you show your paying BT £15 line rental. This is only normally £11 a month including caller display. Do you have some calling features included, UWDC will charge you for these including caller display if you have it.

    UWDC 512 kb bb,and unlimited calls offer of approx £20 a month (first 6 months) then approx £23 for next 6 months does not include line rental. This will be £10 a month extra on top of this plus you would have to pay £1.50p a month for caller display.

    You might do better on the Phone front if you had a look at Martin MSE advice see:

    http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1095003038,99872,
    Last edited by pricefighter; 09-05-2006 at 3:26 PM.
    PF.
  • sMARTie
    I have phoned up BT and complained and ge a quicker bb for the same price so im not so worried about BB.

    I have signed up to the phone 10 pcm and ther gas and elec... If tis doesnt work out better for me i will just cancel tbh... I suppose might as well give it a go i have nothing to lose...
    Sponge Bob Square sMARTie Pants
  • bendtoy
    I have phoned up BT and complained and ge a quicker bb for the same price so im not so worried about BB.

    I have signed up to the phone 10 pcm and ther gas and elec... If tis doesnt work out better for me i will just cancel tbh... I suppose might as well give it a go i have nothing to lose...
    by sMARTie
    Yes you can lose MONEY!!!!

    Why bother with this Multi Level Marketing outfit if your not saving money.It l cost 1.76p a month for membership. If you stay a year? yes your get your 20 credit. .

    If you require caller display and line rental it will be 11.50p a month . BT only charge 11 for line rental and caller display.Their call rates are nothing to write home about.Can easily be beaten.

    You can work out your possible energy savings from their site.They dont always beat other suppliers despite their marketing bumph.

    If you have got BT Broadband surely your need to keep your line with BT anyway.
  • sMARTie
    Ok.. we;; im trying the gas & elec...

    have scrapped the fone idea...
    Sponge Bob Square sMARTie Pants
    • NigeWick
    • By NigeWick 11th May 06, 6:06 PM
    • 2,934 Posts
    • 1,244 Thanks
    NigeWick
    I suppose might as well give it a go i have nothing to lose...
    by sMARTie
    If you didn't make sure that you will save money first, you may have something to lose.

    Nigel.
    The mind of the bigot is like the pupil of the eye; the more light you pour upon it, the more it will contract.
    Oliver Wendell Holmes
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