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  • FIRST POST
    • MSE Archna
    • By MSE Archna 27th Jan 09, 9:40 PM
    • 1,874Posts
    • 6,140Thanks
    MSE Archna
    BT price hikes discussion
    • #1
    • 27th Jan 09, 9:40 PM
    BT price hikes discussion 27th Jan 09 at 9:40 PM
    This thread is for discussing the MoneySaving News item on


    Click reply to discuss
    Report inappropriate posts: forumteam@moneysavingexpert.com




Page 1
    • Bogof_Babe
    • By Bogof_Babe 27th Jan 09, 9:47 PM
    • 10,239 Posts
    • 16,854 Thanks
    Bogof_Babe
    • #2
    • 27th Jan 09, 9:47 PM
    • #2
    • 27th Jan 09, 9:47 PM
    With the forthcoming demise of the Low User Scheme, my quarterly bill will be going from around 25 to 40 minimum, and we hardly use the phone. Not happy .
    I haven't bogged off yet, and I ain't no babe


  • alanj
    • #3
    • 28th Jan 09, 8:23 AM
    • #3
    • 28th Jan 09, 8:23 AM
    Did everyone who received the BT letter notice how cynical they were? The word "increase" was never used once when referring to prices. They always used the expression "price change". Also totally unimpressive was the letter where the part that trumpeted their "improvements" was in bold black type while that part relating to "Price Changes" was in light grey and hardly readable. This practice should be outlawed.
  • SuzySF
    • #4
    • 28th Jan 09, 8:45 AM
    • #4
    • 28th Jan 09, 8:45 AM
    typica BT, try to temper bill hikes by waving a bit of a carrot a few weeks before....but I did laugh when i read the details of the "free" 084 numbers, the ones I use are mostly government agencies, or a specialist hospital (they use 0845 to be fair to all patients) but these work 9 - 5 and the free calls are at weekends ...uummmm anyone heard of the gove agencies working a weekend ???? Jobcentre Plus, DLA/Benefits etc ???? rofl..come on BT we're not stupid stop insulting us....

    but this has put the cap on it - i'm off to find an alternate provider for my Phones and Broadband.......one with the line rental included

    ggrrrrrrr BT (and of course being in the sticks - we're quite limited to alternates here as the local exchange has yet to be "unbundled" to get the advertised cheap offers u c on telly)

    que serah
    well thats my moring taking up
    What goes around - comes around
    give lots and you will always recieve lots
  • KimYeovil
    • #5
    • 28th Jan 09, 8:52 AM
    • #5
    • 28th Jan 09, 8:52 AM
    ggrrrrrrr BT (and of course being in the sticks - we're quite limited to alternates here as the local exchange has yet to be "unbundled" to get the advertised cheap offers u c on telly)
    Originally posted by SuzySF
    Ha, ha, very droll. That irony was deliberate, yes?
  • costcontroller
    • #6
    • 28th Jan 09, 8:55 AM
    It's good to talk
    • #6
    • 28th Jan 09, 8:55 AM
    Even BT is prepared to haggle, I have been with BT for a considerable time and have been pleased with the service, but I have got frustrated with their non-competitive pricing and this latest hike. However, not really wanting to change I called them first. The result - Line Rental and Broadband package (opt 2) reduced by more than 10/month and a new WiFi router promised.

    In the current climate all suppliers need to maintain their market share, the general wisdom in sales is it costs 8x more to win a new customer than it does to keep one.
    • Zsoltmeister
    • By Zsoltmeister 28th Jan 09, 8:56 AM
    • 11 Posts
    • 8 Thanks
    Zsoltmeister
    • #7
    • 28th Jan 09, 8:56 AM
    • #7
    • 28th Jan 09, 8:56 AM
    I didn't even get the letter... I have about six months left of my contract left with BT but I'd been looking to get out anyway. Is it legal to ask to be released from the contract if they change the price?
  • hevababy
    • #8
    • 28th Jan 09, 11:36 AM
    is it legal ?
    • #8
    • 28th Jan 09, 11:36 AM
    I didn't even get the letter... I have about six months left of my contract left with BT but I'd been looking to get out anyway. Is it legal to ask to be released from the contract if they change the price?
    Originally posted by Zsoltmeister
    it is not legal no,u would most likely just be charged the rest of the 12/18 month term
    • ACDeag
    • By ACDeag 28th Jan 09, 11:40 AM
    • 726 Posts
    • 161 Thanks
    ACDeag
    • #9
    • 28th Jan 09, 11:40 AM
    • #9
    • 28th Jan 09, 11:40 AM
    it is not legal no,u would most likely just be charged the rest of the 12/18 month term
    Originally posted by hevababy
    It is legal to get out of your contract whether you can do it depends upon how much the increase affects you. If you could not get out of a contract then the day after you sign they could double the prices and you would be stuck.

    The normal rule of thumb is that the increases should not be more than inflation. What I cannot find are BT's T&Cs so that I can see what they say about this. Does anyone know where they can be found?
    • YoungNick
    • By YoungNick 28th Jan 09, 5:40 PM
    • 508 Posts
    • 204 Thanks
    YoungNick
    BT's residential conditions are here:
    http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popup id=13408

    In particular:
    34. If we have made a change which is to your material disadvantage, you will not have to pay a charge if you decide to end your agreement early, unless the relevant price terms say otherwise. However, once we have told you about such a change, you must let us know that you want to end the agreement within ten days. When we make a change that we reasonably believe is to your material disadvantage we will also let you know that you may end the agreement early without paying a charge for doing so.
  • susano
    All smoke and mirrors?
    Well, this is all very interesting - I received a call today from "Martin" at BT asking if I would "upgrade" from my free Weekend-only call package to a free Evenings/Weekend call package at no additional charge. Just had to sign up to a 12 month contract at 11.50 per month with call rates of 3.91p per min (+ 8p connection charge) - he said that was NO CHANGE from my existing rates.

    I said yes anyway as I'm not thinking of moving and could do with free evening calls. I use 18185 for most calls at chargeable times of day anyway.

    It sounds like this will protect me somewhat from the April price hikes.

    Too good to be true?
    • syko29793
    • By syko29793 28th Jan 09, 10:23 PM
    • 571 Posts
    • 198 Thanks
    syko29793
    Well, this is all very interesting - I received a call today from "Martin" at BT asking if I would "upgrade" from my free Weekend-only call package to a free Evenings/Weekend call package at no additional charge. Just had to sign up to a 12 month contract at 11.50 per month with call rates of 3.91p per min (+ 8p connection charge) - he said that was NO CHANGE from my existing rates.

    I said yes anyway as I'm not thinking of moving and could do with free evening calls. I use 18185 for most calls at chargeable times of day anyway.

    It sounds like this will protect me somewhat from the April price hikes.

    Too good to be true?
    Originally posted by susano
    Im afraid so

    from april your line rental will be 12.50 a month if you get online bills this will be 11.25 a month.
    The BT price increase affect every customer
    • bristolleedsfan
    • By bristolleedsfan 28th Jan 09, 10:27 PM
    • 7,804 Posts
    • 9,842 Thanks
    bristolleedsfan
    Originally posted by MSE Archna

    Im soooooooooooo glad that I ditched BT last October in favour of a PAYGO Tesco Internet phone of which I bought two off ebay for 5.00 each with 5.00 call time credit on each.
    • billsavings
    • By billsavings 29th Jan 09, 2:46 AM
    • 1,945 Posts
    • 778 Thanks
    billsavings
    This thread is for discussing the MoneySaving News item on




    Click reply to discuss
    Originally posted by MSE Archna
    Their is already a long thread here
    http://forums.moneysavingexpert.com/showthread.html?t=1429517
    on this subject containing useful info. Can someone combine threads?
    • billsavings
    • By billsavings 29th Jan 09, 2:53 AM
    • 1,945 Posts
    • 778 Thanks
    billsavings
    Well, this is all very interesting - I received a call today from "Martin" at BT asking if I would "upgrade" from my free Weekend-only call package to a free Evenings/Weekend call package at no additional charge. Just had to sign up to a 12 month contract at 11.50 per month with call rates of 3.91p per min (+ 8p connection charge) - he said that was NO CHANGE from my existing rates.



    I said yes anyway as I'm not thinking of moving and could do with free evening calls. I use 18185 for most calls at chargeable times of day anyway.

    It sounds like this will protect me somewhat from the April price hikes.

    Too good to be true?
    Originally posted by susano
    You dont have to sign up with BT on a rolling contract to get Free Evening and Weekend 01/02/03 calls.See:

    http://forums.moneysavingexpert.com/showpost.html?p=1598074&postcount=4
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