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    • Former MSE Andrea
    • By Former MSE Andrea 8th Dec 05, 11:38 AM
    • 9,418Posts
    • 22,339Thanks
    Former MSE Andrea
    Comet: less fiery tail, more tired snail
    • #1
    • 8th Dec 05, 11:38 AM
    Comet: less fiery tail, more tired snail 8th Dec 05 at 11:38 AM
    This is a Chat Forum discussion on Martin's 'Comet: less fiery tail, more tired snail' blog that you can read here.
    Could you do with a Money Makeover?

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Page 1
  • Edinburghlass
    • #2
    • 8th Dec 05, 11:44 AM
    • #2
    • 8th Dec 05, 11:44 AM
    Martin, you can be sure that the delivery guy from Comet would get lost anyway when trying to deliver the laptop so you are better off ordering elsewhere anyway.

    Three days, three different delivery times, several phone calls and detailed instructions on exactly how to find me before mine was finally delivered and even then it was wrong time and had to be taken in by a neighbour
    • robnye
    • By robnye 8th Dec 05, 1:14 PM
    • 5,336 Posts
    • 1,121 Thanks
    • #3
    • 8th Dec 05, 1:14 PM
    • #3
    • 8th Dec 05, 1:14 PM
    they have just advertised another laptop for 349 is this the same one i wonder.......
    smile --- it makes people wonder what you are up to....
    • Claudie
    • By Claudie 8th Dec 05, 7:43 PM
    • 1,309 Posts
    • 692 Thanks
    • #4
    • 8th Dec 05, 7:43 PM
    • #4
    • 8th Dec 05, 7:43 PM
    Several years ago I went into a well known electrical retailer, at opening time,with an ad from that day's paper looking for a car stereo which was advertised on sale....unsurprisingly it wasn't in stock. I explained that we were driving that day from southern UK to York and would call into whatever town had it available. I insisted the Manager find a shop selling it or I would report them for false advertising.

    After much debate the Manager agreed to ring shops - he finally realised there were no stereos on sale and I wasn't going away. In the end he sold me a shop model that cost far more but at the advertised price :O)

    I don't know how these shops get away with it?!
    The smallest deed is greater than the grandest intention ~ Anonymous
  • ssherlock
    • #5
    • 9th Dec 05, 12:12 PM
    • #5
    • 9th Dec 05, 12:12 PM
    Comet and Curry's are well known for doing this at Christmas: Advertise a product loads cheaper than anywhere else but it is NEVER available, and by the time you realise they've had you over to try and make you buy something more expensive in store you're too late for Xmas day itself.

    This practise should be made illegal - they've caught out a couple of people at work doing this over the last few years. Why should the sites and stores who do have the stuff in stock suffer because these sites blatantly lie about what they have on offer?
    • MPwannasavemoney
    • By MPwannasavemoney 9th Dec 05, 1:30 PM
    • 190 Posts
    • 31 Thanks
    • #6
    • 9th Dec 05, 1:30 PM
    • #6
    • 9th Dec 05, 1:30 PM
    This practise should be made illegal - they've caught out a couple of people at work doing this over the last few years. Why should the sites and stores who do have the stuff in stock suffer because these sites blatantly lie about what they have on offer?
    by ssherlock
    I thought the practise was illegal - I'm sure Trading Standards would have something to say about it!
  • seaniboy
    • #7
    • 10th Dec 05, 5:23 AM
    • #7
    • 10th Dec 05, 5:23 AM
    Comet: less fiery tail, more tired snail

    im lovin it
    If I helped or saved you money - Thank me
    If I helped you spend some money - spank me
    If I done both - me

    • withabix
    • By withabix 10th Dec 05, 7:04 AM
    • 8,959 Posts
    • 7,908 Thanks
    • #8
    • 10th Dec 05, 7:04 AM
    • #8
    • 10th Dec 05, 7:04 AM
    Hey, that's my sig!
    British Ex-pat in British Columbia!
  • seaniboy
    • #9
    • 11th Dec 05, 5:42 AM
    • #9
    • 11th Dec 05, 5:42 AM
    Hey, that's my sig!
    by iainkirk
    Sorry iainkirk, thank me or spank me!
    If I helped or saved you money - Thank me
    If I helped you spend some money - spank me
    If I done both - me

    • Tim_L
    • By Tim_L 12th Dec 05, 12:38 PM
    • 3,399 Posts
    • 3,233 Thanks
    Never thought I'd find myself praising PC World, but they have a good system where you can use their Internet site to find stuff, buy with full Internet discount (and it would appear Quidco cashback) and reserve the item for collection in their store. I did yesterday to buy a printer and it worked absolutely perfectly.
  • timmo
    Lidls too (often)
    I was waiting to buy a DVD recorder from my local Lidl, which had been heavily advertised for almost 2 weeks. I queued up on a cold Monday morning at 8.15am to find that they only had one machine in stock and as I was number 2 in the queue, I lost out. I quickly drove to another store (10 miles away) as you cant actually contact the stores themselves by phone. This store only had 3 arrived, so when I asked what that was all about, I got the usual shrug of the shoulders and little else. I called the 'helpline' and after 10 minutes waiting, was told that they couldnt help at all.

    It seems that they do this a lot, but as I dont shop there I dont know about that.

    I have written to Lidl about this, but to be honest, they can stuff their DVD recorder. I would rather pay 80 more and get a brand name from a proper shop in the High St. I have also seen reviews that do not look good for this machine, so I am better off anyway.
  • archived user
    Makro is the same, a few months ago i wanted something out of the Makro mail. I phoned up on the day it was due to be on sale to see if it had been put out onto the shelves yet. (my local store is notoriously half soaked about putting things out on the shelves on the day they are on sale) and it had sold out - they had only had 6 delivered and said they werent due another delivery. I was spitting feathers. They must have sold them within an hour of the store opening.
    • Wirenth
    • By Wirenth 14th Dec 05, 6:42 PM
    • 687 Posts
    • 800 Thanks
    OK, I'm wondering why Martin didn't start an 'I wanna laptop' thread.

    To be quite blunt, NOT VERY MSE! (you muppet!)

    One of the best places to look for computing equipment is the Dell Website and their Outlet site. The outlet site contains items that people have sent back - changed their minds, wrong spec, etc. But it is all checked and has a years warranty on it when resold - it just can't be sold as new, which is why it is cheaper. The main site also contains a lot of decent, reasonably priced equipment. And I've never had an issue with any of their stuff...
    Good, clean fun....
    MFW #11 2015 7657 / 8880
    • shays_mum
    • By shays_mum 14th Dec 05, 6:49 PM
    • 1,657 Posts
    • 880 Thanks
    Timmo def. agree about lidl useless is an understatement where they are concerned
    No one said it was gonna be easy!
  • Ricey
    Boycott the poor service providers
    Start of soapbox speel:

    I know Martin Lewis has previously advised against blanket boycotts of individual companies - the don't cut off your nose to spite your face principle - but the time to make a stand has come.

    Argos, Sky, Comet, and many, many more take us all for mugs. They take us for granted. Boycotts, supported by consumer web-sites such as this one, can make positive change.

    If we continue to buy from these massive companies after a dispute with them then their Directors will never feel the pinch of consumer power. They will continue to flout the rules of honest, consumer-driven business practice, knowing that we will return, wimpering, the first time they make a conciliatory offer.

    Boycott every high street retailer that mistreats you! Write to them and explain your stance. No exceptions! Fight back in the only way you can, support companies that offer reliable and honest service (more often than not, in my experience, local independents), even if they charge a slightly higher price.

    Give some teeth to the consumer revolution!

    End of speel (phew!)
  • simco
    dear martin and any other dissatisfied Comet customers.

    Comet is going from a commision based reward scheme for its staff, to a target based one. If we, and I am just a lowly sales assistant, hit our weekly sales target, then we get a percentage of our weekly wage as a bonus. This can only be of benefit to you as a customer. This means, that when my colleauges or I sell you a product, we are TRYING ( I stress trying. As hard as we try people will still buy Ipods. Apples after sales care is terrible) to advise you of the best one in the range. Instead of trying to sell you the one that will put the most amount of money in my pay check.

    This is in direct comparison to the other company whose name starts with C.

    We try our best to ensure that every part of the Comet machine works. Especially at this busy time of the year. Unfortunatley we will fail some of our customers, be it with late deliveries, or faulty products that we HAVE to get an engineer to look at first.

    I would just like to address that last point. On a large number of products like TV's, fridges, and yes the dreaded Ipod, we have to let a qualified engineer look at the product before we can repair or replace it. I Know Martin will correct me if I am wrong, but I have been lead to belive that any manufacturer or retailer has the right to inspect any product, to confirm a fault.

    I think the link below shows the retailers reponsibilities to the consumer.

    One last word about the Ipod. DO NOT BUY THEM, THEIR AFTER SERVICE CARE IS RUBBISH. This is going to sound callous, but it will save you and us, any disagreements.
    If your Ipod goes Bang or just stops working, either ring the number in the instructions, or go on to the Apple website. Do not come into store, and expect it to be changed there and then. IT WILL NOT HAPPEN. We have to do the long process described below, or we get it in the neck.

    When you have managed to contact Apple through either of these methods, they will do a diagnostic on the phone or online to confirm the fault. Once this is done they will send out a parcel to you, you send the Ipod to them, they look at it, and then decide whether to repair it or give you a new one.

    I hope everyone has a great Christmas and a happy New Year.

    P.S Any unwanted presents bought for Christmas, can be returned to Comet up to the 18th of Jan. The presents must be in the original packaging and unused. And please dont ALL bring back your faulty goods back on Boxing Day. There will be a few sore heads.
    Waddle you do eh?
  • mhendo
    Comet are great for mis-advertising computer products. I have bought a second laptop from them at a massive discount, due to them detailing the item with a higher spec than it really has.

    I know others that have lucked out too - if you're unsure of a retailer's quoted specs, then just check the spec out on the manufacturer's web-site.

    In Jan 05, I bought myself a Sony Vaio A217S from them, as they were selling it cheaper than any other online retailer.They were over-stating the spec for both the graphics & the built-in memory card reader - after calling them once I received the laptop, and emailing them a copy of the web-site pages (as they claimed they didn't have a record of them any more!), I got a further 10% off the price I paid.

    I've just bought a laptop for someone else, again from Comet. This time, it was a cheaper laptop, an Acer 3003WLMi. Well, I spotted they had over-spec'd it at 128MB graphics, when it only has 64MB. I justified why particular models wouldn't be suitable as a replacement (due to aspects being lower spec than the Acer 3003WLMi), and pointed out the Fujitsu A1650G 3400+ would be a suitable replacment which meets the specification of laptop I purchased from them, as advertised (although the processor was faster, and hard drive larger!).

    Well, they accepted my proposal to replace the 479 Acer laptop with the Fujitsu one for an additional 50 (as I was getting a faster processor which was also 64-bit & bigger hard-drive). I put across my case, saying they are abiliged to offer goods at the spec they sold to me (as described on the web-site), subject top it not costing them to much to provide/upgrade to the spec they advertised as (else, it would simply be a full refund).

    So, end result I've bought a laptop normally sold at 699.99, for just 529. Not bad, a 170 saving, all for spotting mistakes in Comet's advertising.

    For your info, this advertising error is still present on their web-site!!! There are other laptops mis-spec'd on there too, such as the Acer 5003.
    Last edited by mhendo; 14-01-2006 at 3:22 PM.
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