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  • myrtleturtle
    Updated Printable Money off Coupons & Policies Thread 28

    It is ALL to do with the info couponnet sends to the printer...they have safeguards in place to ensure that the coupon cannot be stored electronically and re-printed as often as the user wants!

    In my experience on several machines:

    Couponnet works fine...... if you are using Mozilla firefox and Windows XP

    Couponnet works fine if you use Mozilla firefox and windows vista as long as you only have one printer, and no software printers/faxes installed.

    Couponnet works fine...... if you are using Mozilla firefox and Windows98

    Couponnet will not work on linux, with ANY browser.

    So the problem is not at the couponnet end(apart from when they managed to block us all, after the Warburton glitch!) is with the ever changing browser compatabilities, and how we operate our systems.....
    If the couponnet system does not recognise something, it will not allow the print to go through...and quite rightly so, IMHO.

    If you have a browser that works....keep it for couponnet....load another one for other browsing if you like....or if the new one doesn't work.....go back to your old one.....use the windows refresh option, to go back to an earlier time. (programs/accessories/system tools/system restore).

    I posted last night about Vista printer issues...if it applies to you....try it.

    also from the couponnnet site

    Is my printer supported?

    Please note that ONLY paper based printers are supported. Flash, Adobe/PDF, Queue stackers, File printers etc are not supported due to fraud protection measures.

    Please check your printer settings to make sure your default printer is a regular printer. The coupon must be printed to paper. Some printer drivers (this will be displayed in the error message) have an option to print to a file that cannot be circumvented. For security reasons, these printers are not supported. If you have a multifunction printer (fax, copy, print), please make sure the printer function is the default printer on your computer.

    Make sure you have the latest drivers installed for your printer!!! and that they are for the correct operating system...if you are the latest drivers from your manufacturer's website, uninstall and re-install using the new drivers.

    I have had a number of issues, on a number of computers, and all have been able to print fresh couponnet coupons.
    It is all detailed on this thread or the previous ones, but the main things are as stated above......use firefox, use ccleaner to uninstall, clean out all rubbish and clean the registry (several times), re-boot,install couponprinter and start printing again.

    If you get stuck, couponnet have most of the answers on their site......but they don't know what you have on your system....and they have to safeguard theirs!

    Also from couponnet site for info:

    Why couldn't I install the Coupon Printer?

    If you are experiencing problems installing the Coupon Printer there may be a few reasons:

    1. You may not have permission to download programs on your computer or you are using software that blocks the installation
    If you are trying to print coupons at work or from a computer at a library, Internet cafe or university, you may not have permission to download and install programs onto the computer you are using. This may be true even if you've downloaded and installed other files. Contact your network administrator for more information. If you have a home computer, you may find it easier to access our coupons there.

    You might also be running software that prevents installation on your computer. Please make sure to turn off any anti-virus software or any anti-spyware or adware software. While we have attempted to work with most of the major publishers of such software to ensure that our Coupon Printer is not blocked, there may be programs that block the installation, or put up a warning that you are about to install a program. You should choose to allow the installation.

    2. The security settings in your browser are set too high
    If you receive warnings or errors that an attempt to install and ActiveX control (Internet Explorer) or a plugin was blocked, or are asked for permission to install a program, you may need to change your browser's security settings to allow installation of these types of controls. Also, make sure to click the appropriate buttons in any dialog boxes that appear to allow the installation. Modern browers make you jump through a few hoops to install plugins, but it's worth it!

    3. Your operating system or browser is incompatible
    Coupon printing is currently supported on Windows 98, NT4, 2000, ME, XP and Vista when used with Internet Explorer 5+, Netscape 7+, FireFox 1.0.7+ and most MSN and AOL browsers. Coupon printing is also supported on Macintosh when using Safari under OS X 10.3 and higher. Coupon printing is not supported by the Compuserve 2000 7.0 browser. While connected to Compuserve, use Internet Explorer or another browser to print your coupons. Coupon printing is not supported on Linux or WebTV.
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