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Removed gas meter but still on gas tariffs
Hi, the property does not have gas usage and paid Eon to remove the gas meter. The property uses electricity only. It took a very long time for them to get an appointment and remove it. They inactive the meter and do not charge gas anymore. However, the tariff still has both electricity and gas rates. When we changed the…
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Octopus Fixed Tariffs
I am an existing Octopus customer on a variable tariff and have just looked at what their fixed options are, there seems to be two options, Octopus 12M Fixed and Loyal Octopus 12M fixed.Both these fixed options show Early Exit Fee - £0 There used to be an exit fee of £75 for each fuel so I emailed Octopus to question this…
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British Gas - Peak Save Sunday
I have been signed up for this for as long as it's been running and every single Sunday I get a text to remind me it's running. I realised today that they haven't text me since 31st march which was the last day of my old tariff and I moved to variable on the 1st April. Would the peak save have been removed from my account…
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New EV tariffs following April '24 Price Cap change?
Hi, Have any new EV tariffs been announced / introduced following the April '24 Price Cap change? I'm with BG currently on price cap variable. I've just got a small EV. I only envisage quite low mileage. I was going to switch to EV tariff (in fact I did and the switched back in cooling off period) but through better to…
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Octopus failed to apply Warm Home Discount
Hello Please could you help. I'm disabled and receive Employment and Support Allowance with a Severe Disablement Premium and Disability Living Allowance. I moved to a new house on 4 August 2023 and signed up with Octopus on 9 August 2023. I kept emailing Octopus about the Warm Home Discount, telling them I believed I was…
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Smart Meter in Scotland woes
We are in Highland Perthshire and had a Smart Meter installed back in early 2022 - and started on Octopus Go on the 24th March 2022 - with half hourly meter readings being recorded by Octopus and billed accordingly. We had invested in an EV and in a home battery system with the expectation that we would be able to take…
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Refund from E.ON Next after 2 years of moving?
My energy company kept getting my bills wrong, so to save the hassle I asked them to put in a prepayment meter. I then told them the day and my new address when I moved. The prepayment meter was nearly ran out the day I moved out. Yet now 2 years later I had a letter to my new address saying they owe me £78, so I phoned…
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Being moved from Shell to Octopus - Seems too good to be true
I was moved to Shell Energy on one of those SOLR directives and to say it has been s'HELL ever since is probably an understatement. We have all heard the ads about Octopus, "the only energy company that Which? recommends" but is it true? I did consider moving to them but there were no tangible savings and I was wary of…
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Back billing outcome
Hi, I had an horrendous experience with my supplier. When I moved to them they put totally wrong name on my bill and numerous requests to amend failed on deaf ears, only a complaint to the ICO did some make contact and even then wanted my passport, refused and threatened to cancel the DD and hey presto they changed it. I…
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Smart meter & 2 suppliers
Hello. Wonder is someone could help. My property is supplied by EDF (gas) and Octopus Energy (electric) and the smart meters work as they should. At my dad's property, EDF (gas) meter has stopped communicating and the electric meter with British Gas works as it should. These are all 2nd generation smart meters. Following…
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Economy 10 tariffs anyone???
Hello My house is fairly new, built in 2019 and it has an economy 10 meter. I used to be with SSE and now put over to OVO who have put me on a standard tariff as they don't offer any economy 10/ I've phoned the people who come up on google, british gas, e on and EDF and they all say they don't have economy 10 tariffs. Does…
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Double Electricity Standing Charge
Hi all, I'm looking for some advice on my energy bill. I'm with Octopus Energy and have an old meter that was converted from a british gas 4 season meter into a dual economy 7 / economy 10 meter. They are charging a standing charge for both tariffs even though I only have one electricity meter and no gas. I'm a tenant so…
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Final bill
Hello! I have question about energy final bills. About 2 years ago, British Gas contacted me to install a smart meter. I agreed and it was installed. It didn’t send readings, and after a complaints process it was fixed, and I was offered £75 compensation. My direct debit remained unchanged, and I didn’t monitor the…
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Fixed tariff information
Hi I am a bit confused. On the money expert site it lists site the octopus fixed price tariff as worth considering at 3% below the price cap. However, when I use the calculator further down the page it says it is not worth it as money saving expert recommends fixed prices to be 9% below the price cap. Can anyone explain…
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Smart Meter Engineer switched off my gas
A couple of weeks ago Octopus Energy organised for a smart meter to be installed into my flat for electricity and gas. They couldn't install the electricity meter but they could install the gas meter. They then proceeded to check my gas combi boiler and gas hob. They said that as my gas hob does not have a safety valve…
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Price fix coming to an end
I have been on a 3 year price fix with EDF and was having a look around at prices for E7 and am shocked at how much the standing charge and day/night rates have increased. The standing charge is almost double, from 23.86p to 55.71p a day. Day rate 24.13p to 28.28p. Night rate from 8.28p to 12.76p. I added up my annual…
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Octopus Energy not billing for my electricity
I noticed that my November bill only showed my Gas usage and no electricity so I contacted them. They advised me that they were not getting the readings from my smart meter and that they were looking into that. I then sent them a reading in the hope that things can be sorted out. The response I got is below. I can confirm…
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Trying to get energy prices.
Octopus have got a significant credit balance and will not hand it back. I am not in difficulty and have a good job . I can pay my bills. I am looking at switching as a means of getting a refund. I tried to compare prices. I called OVO. They will not give me their ordinary variable tarrif prices. Is this normal.
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Backdated utility bills on a Park Home.
I live in a Park Home. The usual quarterly utility bills have not arrived (April 1). It is rumoured that the price of elec and water will increase. Does the park owner have to give 30 days notice of an increase and can he backdate this increase
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Loyal Octopus 12M Fixed - Unexpected Exit Fees
I signed up for this Tariff, full title "Loyal Octopus 12M Fixed September 2023 v1", after seeing it in one of the regular MSE emails. I only signed up because the information from MSE stated there were no Exit Fees. If I go on the Octopus site now their current version also states no Exit Fees. However, as part of an…