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Dubai rain and flight cancellation rights/ loss of holiday enjoyment
Hello, paid via credit card, via a website with atol protection, flights and hotel, and I have travel insurance from outbound 22nd april and return 28th april. I suppose I am worried that the weather will be very bad, I will get delayed, and I really cannot afford to be delayed/ stranded, so do not want to risk going out.…
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Unsure of rights
Morning. I'm after some advice on a couple of issues please. Sorry for the long description, but I think I need to put some background on this. Issue 1 October 2023 I bought I new bike in a new style/design in a shop. Because of the lovely UK weather I didn't ride it outside, but i have done alot of indoor riding on it.…
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In dispute with IKEA. over sofa
I purchased 2 two seater sofas in 2020 costing £890 , during the first 2 years of use the cushions were becoming uncomfortable due to the springs coming through the wadding . I rang cust services and they arranged for an independant assesment . The cushions were replaced on his recommendation. The past few months the same…
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New bed damaged by delivery agents
My wife ordered a new bed. She paid a deposit on CC and took up the offer of 0% finance on the rest. When it was delivered on 29th March the delivery men damaged the bed. We immediately went to the store and reported the damage. Later that day we received an email asking for photos of the damage, which I sent. The…
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Customer Rights Refund/Replacement
Wilko’s refusing to acknowledge they are at fault. I bought a Summerhouse with side shed on 25th Feb. The company delivered only the Summerhouse on the 1st March. No Side shed arrived. The Summerhouse also arrived damaged. I ask for an exchange as the price of the items had risen by £400. They agreed to replace the full…
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Restocking Fee Charged by Installer for Cancelled Air Conditioner Installation
I'm seeking some advice regarding a situation I've encountered with an installer regarding the cancellation of air conditioner installation services. I recently placed an order for the installation of air conditioners in my home and paid 50% deposit upfront. However, I have since discovered that I need approval from the…
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MSE News: Got a text, email or letter from the Met Police? Don't ignore it
If you got a text message or email from the Metropolitan Police between 4pm and 6pm on Wednesday 17 April – or you get a letter in the next few days – don't ignore it. You may need to take action to protect yourself from fraud. Read the full story: 'Got a text, email or letter from the Met Police? Don't ignore it – you may…
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What are my consumer rights
I bought a 1-piece rain suit for my cycle commute to work. Upon initial use it felt like it wasn't doing the job of keeping the rain out and this was confirmed with subsequent use so within 3 weeks of delivery I emailed the merchant to let them know and they asked I return it to them. This was the beginning of December,…
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Sportsdirect - address change issue
I'm after some advice. I recently moved home so have a new address. I purchased some footwear through Sportsdirect. During the buying process I was waiting to add the delivery address to make sure it was the new one. I got part way through the process expecting the next screen to ask me for a delivery address but this did…
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Uk auction site short delivery
Hi all, I won a auction for 30 jars of a branded face cream, Paid for the goods and delivery. When the goods came on the 14th March in shrunk warped box there was only 22 jars in the box(8 jars short) I immediately took a pic and sent email to the company pointing out the short delivery, I got no reply, I sent a further…
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Broken washing machine
Hi. We bought Samsung washing machine in July 2021 for £369 . It stopped spinning in June 2023, just still in warranty - unfortunately we didn’t register for the 5 yr extended warranty. The AO website advised us to contact Samsung . Samsung came & I think replaced the motor & PCB board. 6 months later it lost all power mid…
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Broken dishwasher 9 months old
Hi I purchased a dishwasher from currys August 23 and its had numerous intermittent faults then it developed a major fault 4 weeks ago so booked in with a engineer because its under warranty. Took the day off work and the company rang me an hour after engineer was supposed to be arriving and said he was sick and…
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Deposit nearly two years old
In July 2022 I placed a pre-order £30 deposit with a model shop in Sheffield, the balance (£100) to be paid once the model was available. At the time they quoted delivery (as far as I can remember) as something like Q4 2022 to Q1 of 2023. They are now quoting possible delivery as Q2 / Q3 of 2024 and say that I cannot have…
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Scam help
I’ve been really stupid and feel,like an idiot. A friend was buy concert tickets from someone on Facebook. She showed screenshots to my friend of the tickets and said the transfer would be done through ticketmaster. The person was selling 4 tickets. My friend wanted 2 and I said I’d have the other 2. I sent my friend £310…
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Advice Needed - Card Declined Transaction Debt recovery
Purchased Petrol value £20.01 tapped the card reader and left the store. 4wks later received a Notice of Enforcement for £65.01 stating I drove off without paying for fuel. I contacted the Garage who have CCTV evidence showing me tapping the card reader. At no point did the Cashier say my card had been declined or ask me…
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Rights to refund on undelivered items
On Saturday I went online and bought a watch from H Samuel. I purchased the watch with the express delivery option and was told I should expect delivery on Wednesday (regular delivery was following Saturday). We got to Wednesday and nothing. Not a word from the retailer. The website still my item is being packed and made…
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Refund not issued, is there anything I can do?
I purchased an item for my teenage son from NVLTY and had to return it (too small) using their service and the label they provided - returned on day 9 after receiving and they confirmed in writing they received it, tracking also says delivered two days later, on 22nd March. Ever since then I emailed them almost daily…
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Static caravan purchase
I bought a static caravan on a holiday park in 2022 for £58000 and just found out that they purchased it from someone who was upgrading to a newer one for £44000 I'm just wondering if they were allowed to put so much price on reselling a caravan
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Goldsmiths lost my watch
Help! Goldsmiths sent away my (rather expensive) watch for a service and have lost it. It was a present and holds sentimental value. The brand no longer do that watch and the nearest ‘like for like’ is triple the price. Where do I stand?
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MusicMagpie not paid
Hi all i sold some media to MM they emailed me on the 12/04/24 telling me they received it and I will be paid the next working day (which I assumed would be Monday 15/04/24) when I check my account it still says we have received your items once checked payment will be processed i sent an email on the 15/04/24 to MM and…