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247Home Rescue
I have tried to cancel my contract with this company which was taken out in March 2018. There service was poor and always geared to buying a knew central heating system. They refuse to cancel the contract and keep trying to reinstate the direct debit. We informed them in March, as the contract was from April to April. They…
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Toothpaste prices and whitening claims
Not a vent per se but an observation of the fairly recent and rapid doubling in the big name toothpaste prices. (From £2 to £4.50 is quite a leap). Noticed it a few weeks ago in Boots, Superdrug, supermarket. Surely this can't be linked to the Ukraine conflict??? Also ticked of by the fake claims that toothpaste will…
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HMRC got the tax wrong on my new State Pension
I'm raising this because I think it might affect everyone receiving the New State Pension for the first time. My pension started in Jan 2023, and HMRC rightly included it in my taxable income for the year to 5 April 2023 - but I recently spotted that the figure was overstated by £450. When I looked at it, I could see why.…
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Amazon refusing to refund on a phone that wasn't in a parcel
Hi, I'm new to the forums but have joined to get people's opinions and to find out if they've had similar experiences. My son bought a phone from Amazon last week. It arrived, the courier was given the security code and my son was given the parcel. The parcel was in one of the Amazon cardboard envelopes that had not, as…
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Am I being unfair to Lakeland?
I welcome any constructive criticism because I am not sure if I am being unfair to Lakeland. I received a mini booklet in the post which included, as part of the booklet itself, a page of date limited money off tokens. I was unable to use the first 20% off token as I had other bills to pay at that time but I wanted to use…
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Online scam - imitation website
Hello. Please don't judge me, I am aware that I have been very stupid and am beating myself up for it. I was tricked into thinking a Facebook ad was legitimately for The Perfume Shop and ordered some goods....Low and behold my bank statement proved it was not The Perfume Shop, it's a scam site posing as The Perfume Shop. I…
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The Range and Wilko
At what point does ordering from a company that fails to deliver on dispatch times almost become a scam? Pre-ordered from The Range on a bed in November and they took the money with a delivery time of 5th January, however as the time drew nearer the delivery date was almost slipping by a day every day. After a couple of…
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Neighbour snoring
Hi all , I am at the end of my tether , bought a 1st floor flat , I have not been able to use the main bedroom at all due to neighbour below snoring , my adult sons have each tried and either can’t get to sleep or are woken up , the last straw is finding my son sleeping on the floor in the kitchen . when the neighbour is…
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Gold / jewellery bank scam
It appears the "give your money to us fake police" scam has been updated:https://www.express.co.uk/finance/personalfinance/1866600/hsbc-scam-warning-gold-jewellery Please don't fall for anythinglike this folks. If your bank rings you on any pretext, thank them then put the phone down, and call them on a different line (or…
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Driving Licence Renewal
Hi I need to renew my Driving Licence. My Passport had expired also so I renewed that first, got a photo taken at a local photo shop with a code to input on the passport site. it went great and only took a week. a week or so later I've then gone to renew my driving licence under the impression they would use my passport…
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Praise for outcome re Complaint to Octopus Energy.
https://forums.moneysavingexpert.com/discussion/6500618/octopus-energy-customer-service I had become really quite stressed and upset but was so relieved when my complaint was upheld and Octopus Energy apologized. Although I did not ask for financial compensation Octopus Energy also paid £20 into my account. I was satisfied…
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TOOTH EXTRACTION - V - SKY
Hi all, I just had to post this, because I have just had the most laughable and painful experience, ever, with SKY. Not to mention wasting 30 minutes of my life. I have, what 'they' call, ultrafast fibre 145Mbs to the property. Trust me, it is by no means fast and I have 'never' had 145 download in the 2 years of being…
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Boots Advantage
Thanks for the warning but I didn’t know they could rob all the points if they weren’t used. I just found my £15 worth of Boots points were stolen in 2021 as I haven’t shopped at Boots since 2019! I could never use the points anyway because I never bought Boots branded products; so I guess it’s no loss. I have cut up the…
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Annoying Pot Noodle Ad
The new ad with the woman noisily slurping a pot noodle just makes me cringe every time it’s on Vent over
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Annoying Smoking Neighbour
Ok, so I have a neighbor who lives in the flat above me and he goes outside for a cigarette quite often, like maybe every 15–30 minutes when he is at home, which is quite often as he doesn’t really have a full time job. I don’t mind the fact that he goes outside for a smoke but what makes it annoying for me is he’s unusual…
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Any ideas or help with John Lewis terrible customer service
We're really struggling with John Lewis at present and wonder if anyone has any tips for actually speaking with them and getting an answer to various queries before Christmas (this year). The customer service number rings and rings (with the irritating holding music) and then, when someone does pick up, they can't help…
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Wowcher - have I been hacked
I woke up today to read an email from Wowcher confirming I had changed my email address. There was also an email from Paypal for a payment of £127.99 for Wowcher sales. All of this was a surprise and a shock to me. I immediately checked my bank account, my Paypal account and tried to contact Wowcher to quesry what this was…
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DERILA PILLOWS UP-SELLING
Has anyone else had the same experience of ordering one pillow from this company on-line and being charged for four? Initially we thought it must be our error but research has shown this has happened to many others. Orders cannot be cancelled and returns have to be sent to Lithuania at great expense to the purchaser. We…
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Amazon Prime Coincidence?
It is 10:54 on the 17th Jan. My Prime runs out on the 18th Jan and because of the adverts they will now include with Prime I'm not resubbing (also because Prime is no longer next day, its normally a 2 day wait now). At just after 9pm I attempted to order an item via Prime to be delivered to the locker over the road which…
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Couriers - Unfair Newbie Customer Rates over Loyal Customer Rates
Hi, Has anyone come across newbie customer courier rates that have been considerably lower than existing customer rates for exactly same profile and sometimes even for lower volumes than the existing customers. How can this be fair? Has anyone taken the biggie courier companies on over this and won? Is it actually legal?