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British Gas DDM increase
HELP! My B.Gas electricity usage is pretty static, not using electric for heating or cooking. At the end of February I was £107 in credit with a monthly DDM of £35. Yesterday I received an email from B.Gas stating that from May my DDM was increasing to £90 per month! So I asked B.Gas why? I have spoken to two 'customer…
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Government Energy Saving Scheme -E-ON Next
What happened if the tenant moved out on 16 January 2023 part way through the month? E-ON Next have reversed the £67 back onto the account leaving a balance in debit of £67.00. They are demanding a repayment one year on, no notification was received it was outstanding for 12 months. Would it be the tenant who held the…
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Octopus Agile
Is Octopus Agile worth changing to if all you can change to cheap hours is dishwasher and washing machine
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MSE Guide - Electric vehicle energy tariffs
Hi all, We have new Electric vehicle energy tariffs guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Andrew
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E.on billing us for 1.8K elec despite only have a prepaid meter??? Help
We have recently moved house and as is expected we closed our account with E.on as it was a pre pay and our new house has a different supplier. We have now recieved a bill for 1.8K for electricity used from 2021 until February 2024. We were tenants and the meter failed so a new meter was installed by E.on on the 21st March…
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Eon standing charge help needed please
When we moved in to our house in December 2006, we were told by the previous owner (an electrician) that there had originally been under floor heating which had a separate meter to the general electric meter. When the under floor heating was removed, the meter was disconnected. When we moved in we made enquiries about…
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Exit EDF early
Does anybody have any experience of switching tariff with EDF early within the 49 period? They advised that my Total Fix May 24 was well within the 49 days now so I could switch with no fee so I've just switched to their standard variable. However they are now trying to tell me that changing to the standard variable will…
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Electricity contracts tied in or not?
We were talked into signing a 3 year fixed electricity contract with British Gas Lite the brokers (Great Annual Savings) have since gone out of business. We were signed up in November 2022 but our first contract (we have 6 meters) didn't start until June 2023, I wanted to try and either renegotiate our terms or find a way…
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Install gas or electric in flat
I have just purchased a flat and don't know, what is the best route to go down regarding heating. At the moment there are storage heaters( old ones) in the bedroom and lounge and a gas boiler to heat the water. The gas boiler needs replacing anyway. What would our best option be replace the boiler like for like and buy…
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Home Energy.
Has anyone any information on the above company. I am thinking of changing energy to them as on the Cheap Energy Clubs website it is £184 cheaper per annum for me.You need to look at all suppliers on the CEC website to get comparisons not what they can switch you to.
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octopus tracker
Morning everyone, just wondering if anyone has advice on weather to switch to Octopus Tracker? im with Octopus now on a fixed loyalty tarriff but wondering if i can save any more. Elec .2485/48.66sc use 2700 a year and gas .0579/27.47sc use 7600 a year. Looking on the web page says tracker rates are 13.32/53.94sc and…
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Cant access edf
Morning.cant log into edf just shows blank page.anybody else having problems at all 🙂thanks
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Are Fuse Energy, really the cheapest ectricity variable tariff on the market?
I see they are a fairly new company, but they claim to be the cheapest variable electricity provider but wanted to hear from their customers to see if this is consistently the case? Also, any feedback on their customer service would be appreciated Thanks
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Edf gas smart reader error?
I’m not sure what is going on with my gas bill. Has anyone experienced a discrepancy between the daily usages and the actual meter reading. Apparently according to the readings I used 3081 kWh gas in 2 weeks in march?!? In the energy hub it says I used 1878 kWh in the whole month. all I read online is how accurate smart…
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Octopus
Anyone encountered this issue with octopus? They used to invoice me monthly until last october but ive not received anything since... until I chased them up! Now they tell me I could save £265 by changing tariff. But my issue is why didn't they advise me of this month's ago when I could've switched AND saved my money…
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Octopus Senior Customer Happiness Specialist - Kafkaesque
I've been on Tracker since V1 - no problems - I weathered high rates and enjoyed the lower ones. Like everyone, I was renewed on the same deal last year with my specific end date of May 1st 2024. Fast forward, mid March 2024 CS get in touch do I want to renew - I say yes please. The tariff current at that time was December…
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is it true that there is a plus or minus c3% tolerance in usage measurement by smart meters?
Saw a headline in the Daily Mail, article is behind their paywall. Headline suggests smart meters don't necessarily measure usage accurately, and there is a tolerance of plus or minus 3%, is that right, or have the Mail got their facts wrong? Is this tolerance any worse or better than the existing non smart meters? I am…
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Retrospective changing of tariff on Heat Network
Hello, We are leaseholders and our energy is provided by a Heat Network by With Energy, who are part of Pinnacle Power. Our apartments are managed by the management agent Rendall and Rittner. Myself and approximately 600 other leaseholders received the following in a communication from With Energy on 28th April 2023:…
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Octopus Energy-Take over of Shell customers
I entered into a fixed 12 month agreement with Shell in Feb/March 2024. Since Octopus energy took control of my account, they had a 12 month agreement which I took advantage of. On my latest bill they have charged me £150 early exit fee for leaving the Shell scheme and fixing with Octopus energy. My argument is that I…
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EDF Harrassment!
I’m wondering if anyone else are being constantly bombarded by EDF to confirm an appointment for an engineer to visit your home to replace both your Gas Meter and your Electricity Meter? I had a faulty Gas Meter last year and 4 Gas Meters later my current one is in place. I had to go through several days with a GAS LEAK…