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Pure Electric Scooter - no response from vendor
Purchased Pure Eletric scooter - June 2023 online from Pure Electric
Lost proof of purchase but have Klarna payments as evidence of purchase. The scooter main bar has snapped (metal). Have tried contacting vendor via help section (email) no contact number anywhere, also twitter. Have had literally no response in a week.…
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Faulty Google Pixel 8 Pro - warranty void due to cosmetic damage
Hi all So, as the thread suggests, I bought a Pixel 8 Pro back in January, and immediately out of the box I had issues with the Bluetooth connection to my car. I looked it up online and discovered lots of people had issues with Bluetooth on the Pixel too, so assumed a software update or something would fix it. I then also…
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Builder refusing to communicate or work
Hi. I'm afraid this is long! We engaged a builder in December 2022 to do a loft conversion @ £45,000 inc VAT. We paid 40% upfront for materials and to secure a build slot. The builder was well known locally, checkatrade accredited and VAT registered. He was fully insured. The build was delayed by the structural engineer…
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Wren kitchen issues - take to Ombudsman?
We have recently had a Wren kitchen installed for which we have made a complaint following a number of issues we had. Having had some back and forth with their complaints department, we have been offered compensation of slightly under 2% of our kitchen cost (excluding fitting) which is almost double their initial offer but…
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Online purchase of digital content
I needed to convert a pdf document into a word document so I used an online company and paid £1. There was advice that stated I had a 7 day free trial and if I didn't cancel then I would be charged after the 7 days. Exactly 7 days after I "signed up" they debited my card with the amount. Am I covered under the 14 day…
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New roof, cash in hand?
We are booked in to have a new roof with a roofer that recently did a new roof for our neighbour and did a good job. We had a few quotes and the prices were all about the same with the same guarantees so we decided to go with the one that did our neighbours roof. After waiting months due to bad weather etc ( which he kept…
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Amazon Refusing to Engage on Refund my Old Bank Returned
Hi, A few months ago I returned an item under warranty to Amazon. However unfortunately the refund went to my old debit card from my 6-month closed NatWest account. Initially Amazon were helpful and provided the reference number (or ARN) of the transaction so NatWest could trace it. However NatWest told me that it would…
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Wedding Videographer agreed to refund, gone silent
Hi, we complained about our wedding videographer, he mis-remembered our wedding video package, sent us the cheaper version, lost the master footage, and realised we'd paid for the full thing. We agreed to give him a chance to make a satisfactory go of it with the footage he still had, and that he would refund us the…
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Company lost my data & failed to report - what do I do?
Hello everyone - I've had a letter from a wealth management firm I've used in the past (set up my mortage years ago) saying my data has been stolen. I'm no expert in this area and don'T really know who to turn to so thought I'd post here. It strikes me that they don't outline what data was stolen, and that they didn't…
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Taking Amazon to court
Hello everyone, I am taking Amazon to court. If you want to know why then read on. In 2020, I bought some Apple Airpods for my wife for her birthday. Recently, they started crackling, so she took them to the Apple Store in Edinburgh and they ran some diagnostics on them. They were part of a faulty batch. They knew the…
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Am I likely to win a small claims court against Evan Halshaws
Hello everyone, I bought a BMW from Evan Halshaw's in July 2023. I have emails saying there was a rattle on the turbo before i bought it. I was assured that it was replaced and fixed. There was a sensor missing on the car which read RCD failure until this was then fitted weeks later. I am now still having trouble with them…
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Wowcher warning
Hello, I recently bought a Wowcher voucher for a restaurant deal. I tried to book the restaurant today but when I told them I was using a Wowcher they refused to take the booking. They said that they had stopped taking Wowchers as the company was not paying them. I am currently trying to get my money back from Wowcher but…
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Tumble Dryer has failed after 16 months
Hello all, In December 2022, I purchased the cheapest tumble dryer I could from a well known online only retailer. It was £219, and came with a 12 month manufacturer guarantee. It failed in December, and I called the manufacturer guarantee number, and someone came out and fixed it. It has now failed again, due to a…
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Tradesperson paid & no show
Hello, I'm hoping someone can offer some advice about how best to proceed. About 2 months ago I paid a deposit of £4k to have work done on the roof, however he's delayed the job multiple times & promised start dates & not commenced. It's now at a point where he's not replying to my messages & I can't get a hold of him. His…
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Refund not issued, is there anything I can do?
I purchased an item for my teenage son from NVLTY and had to return it (too small) using their service and the label they provided - returned on day 9 after receiving and they confirmed in writing they received it, tracking also says delivered two days later, on 22nd March. Ever since then I emailed them almost daily…
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Ryanair have Cancelled my Flight
Ryanair have cancelled my flight and I've rebooked onto an alternative two days later. However, I had booked a night on arrival in Malaga that was prepaid and non-refundable through Hotels.com. If I can't change or get a refund on that stay from Hotels.com, can I claim the cost from Ryanair?
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External Insulation supplier potentially gone out of business
Hello, Hope people might be able to help with advice on where I can / need to go next with the following situation. We agreed, signed a contract and paid a deposit with with a company to supply and install external insulation to our property. At the time of agreeing, they were on trust-a-trader, check-a-trade and the…
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Imploded cylinder after plumbing work - should we claim via plumbers public liability insurance?
Between April 4th and 5th, we hired a plumber to undertake various tasks in our home, including removing two radiators, replacing one with a larger unit, and repairing a broken valve. This required draining the central heating system each day over the two-day period. Leaving for a two-night family visit on Friday morning,…
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Dink Hero? Unauthorised £25 debit every fortnight!
Has anyone else heard of Dink Hero.. Appears to be a games website. Never used it and didn't sign up for anything yet £24.99 has been taken from my bank account 3 times in the past 4 weeks plus an initial £3. That's nearly £80 in a month! Is this a scam or have I unwittingly signed up for something? And how do I cancel…
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Shared Subscripitons Rights
My understanding of marriage and common law partners is that a subscription services are available to both. Finances bound by marriage and common law under the same household, from taxes to joint accounts etc. With that being said - I understand subscription services cracking down on illegitimate sharing but can this even…