Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Martin Lewis: Why are energy standing charges so high? What can be done
This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it. Read Martin's Martin Lewis: Why are energy standing charges so high? What can be done Blog.
Heat pumps now have their own forum board
Hi all As a result of feedback from Forumites and Ambassadors, we've created a new board within the Energy section for all things heat pump related. Find it here: https://forums.moneysavingexpert.com/categories/heat-pumps If you have any comments about this change, please let us know over on the 'Site Feedback' board.
New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
Are Fuse Energy, really the cheapest ectricity variable tariff on the market?
I see they are a fairly new company, but they claim to be the cheapest variable electricity provider but wanted to hear from their customers to see if this is consistently the case? Also, any feedback on their customer service would be appreciated Thanks
octopus tracker
Morning everyone, just wondering if anyone has advice on weather to switch to Octopus Tracker? im with Octopus now on a fixed loyalty tarriff but wondering if i can save any more. Elec .2485/48.66sc use 2700 a year and gas .0579/27.47sc use 7600 a year. Looking on the web page says tracker rates are 13.32/53.94sc and…
Energy company reluctant to upgrade Smart Meter
I have Series 1 Smart meters supplied by BG some 8yrs ago. I requested a In Home Display from our current supplier to which they supplied. As the meters are of the 1st Gen, the IHD will not connect even within 50cm distance. Been advised the meters are too old by the energy company. When using the energy hub, the…
Install gas or electric in flat
I have just purchased a flat and don't know, what is the best route to go down regarding heating. At the moment there are storage heaters( old ones) in the bedroom and lounge and a gas boiler to heat the water. The gas boiler needs replacing anyway. What would our best option be replace the boiler like for like and buy…
Energy news in general
For GENERAL observations and information not related to specific suppliers.
Standing Charge for uninhabitable property
Hi, I'm in the process of renovating my house and am living elsewhere. There delays due to COVID and now the cost of materials and labour. I had to take edf to the ombudsman in 2022 to waive the standing charge and now edf have come back saying they've updated their system and do not waive standing charge anymore. The…
Extremely High Gas Usage
Hello, We are in a 4 bedroom detached house - 30 years old. Loft insulation is so-so. We have a 7 year old Baxi boiler that is serviced annually. Most of the 11 radiators do not have TRVs. The thermostat is in our (cold) entrance hall. Apart from the boiler we have no other gas appliances. We have already been in touch…
Removal of gas meter
I am getting a ASHP installed in the next few months so will no longer need the gas supply. I am currently with Octopus for Electricity and EDF for Gas. Octopus currently remove gas meters for no charge, where as EDF charge £80. My EDF account is currently £170 in credit, last bill was for £38 at the start of April and am…
Am I entitled to see an engineer's report
If an engineer had attended my property to fix an issue, am I entitled to see the report? I have been told I'm not as it may contain commercially sensitive information or person identifiable information. I've gone back and said that information can be redacted but I am still denied this. I've raised a DSAR and received a…
Octopus Tracker
I just wondered about people's experiences with this tariff and whether they feel they are winners or losers. I got a quote from them yesterday, and I have to say I find the numbers highly misleading. The figures are very attractive, beating even the good fixed rate tariff I got from Avro, but presumably based on an…
Smart meter installed without our knowledge, (or our suppliers!)
We've just discovered we have had a smart meter fitted - the meter house is outside. We recently tried to provide our supplier (EON) with a meter reading but they said it was too low - and when my partner sent them a photo, they realised it was a smart meter and not on their records. The upshot is that we've gone from…
SSE Have dug a large trench in my driveway and left it
SSE in investigating a neighbours electricity issues have dug a large trench (12 feet by 8 feet) in my driveway with cables exposed and put plastic barriers up around it. They told me it would be fixed before they started the work, but then scrambled to get out of the drive when they finished leaving the hole. I have…
How to fill the data gap?
There is a gap of about 12 days in the data from my smart meter. Data stopped being received but started again a few days ago. I'm on a Time of Use (EV) tariff so I cannot be billed properly with this missing data. By all accounts the missing data is still stored on my smart meter so could be downloaded but whatever…
Business electricity rates - too good to be true?
Hi, apologies if this should be in the small business section, I wasn't too sure. I am currently on deemed rates for my first new business premises. I have been looking into contracts and my current provider's rates would be more than the deemed rates. I am a low user >1000kw per year so the standing charge would be high.…
Octopus Agile
Is Octopus Agile worth changing to if all you can change to cheap hours is dishwasher and washing machine
Business or domestic ?
Hi. I've been in my flat above a business since August last year. My landlord (business owner downstairs) has been sending me meter readings and my share of the electricity as I don't have a meter in the flat but a sub meter from the business downstairs. I have recently found out that's it's only a business account and…
British Gas
British gas will not currently offer me a full bill monthly direct debit. Their chat says just cancel the direct debit and pay the full bill when I get it it every month. Will I be penalised with a higher unit rate and standing charge or not ?? I am currently on standard variable rate.
Changing meter in empty property
Hi all, I'm helping out with a property which has been empty for 12 years and is being completely rewired and renovated, including the installation of Quantum storage heaters. Part of the work involved is replacing the current meter (which is blank) with a two rate meter. Does anyone know who I should get in touch with to…
Octopus app wheel of fortune - anyone ever 'won' anything?
Everytime I log into the app, I spin that daily wheel. Probably done it a 100 times and never won anything. I wondered if anyone else has?
Great British Insulation Scheme - eligibility criteria
Hello all, We applied via the Great British Insulation Scheme and was surprised that were might be eligible for some funding and so continued with the application. Our supplier is EDF Energy. I had a call today from the local supplier doing the installation and they asked me these questions right from the start: Do you…

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