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British Gas account in credit
This discussion was created from comments split from: British Gas CREDIT.
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Smart meter install - what to watch out for?
Am having smart meters installed in a few weeks. Electricity meter is inside the front door, and gas meter is outside still. Not really sure what is involved with having them installed, so looking for views on what to watch out for Thanks
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Octopus Energy Billing Issue
Having finally been fully transferred from AVRO to Octopus I have just received my first bill - £1,400 for electricity in 5 months! Complete nonsense and based on completely fictitious meter readings used by AVRO. I've emailed them twice but still not even an acknowledgement. Not sure what recourse I have if they refuse to…
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Octopus Energy Tracker and Agile Tariffs
Hi Has any got experience of using these tariffs and what changes have been made when using home devices e.g. when to run washing machine, when to use dish washer, when to use tumble dryer etc. Has anyone resorted to using domestic machine delay function so that the machine runs overnight?
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British gas miscalculated bills
Hi. Ive been moved into new system in 2022 and since that time my smart meter isn't working at all. Also since the transition my bills got errors : BG is charging me multiple times for the same period. Anyone else got the same issue?
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Home automation for Agile
Hello! I’ve ended up down a rabbit hole 😂. Ive got an oil filled radiator which is in a smart plug, I’ve been using the Alexa re outlines to set a time for this to go on and off based on energy prices, which got me to thinking. can I automatically have it switching on when energy reaches a certain cost and off when it…
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Have I made a mistake?
Hoping for some feedback/advice please. I'm with British gas, standard variable, a low user Electric 858kWh Gas 1958kWh per annum. Pre 31/3/24 Electric 35.68p/day unit 15.57/night unit SC 54.34/day Gas 7.34/unit SC 29.6/day DD £60.10 /month Account in credit by £75.00 Bill 1/4/24 1/4/24 New Standard variable rate Electric…
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Can a Smart meter be installed flat (horizontally)?
I want a Smart meter but have limited space and a Smart electricity meter + comms device won't fit vertically on the wall, but it could do if it was laid flat. Is that allowed? I have contacted my provider's 3 times but can't get an answer.
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Sub metering
Hello, My question is about sub metering. Where my partner lives are two garage blocks of 4 garages all sharing one meter. One of the owners has a plug-in hybrid and asks how much it would cost to install a sub meter in his garage so he can charge his car independently of the other owners. Regards Phil
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Government Energy Saving Scheme -E-ON Next
What happened if the tenant moved out on 16 January 2023 part way through the month? E-ON Next have reversed the £67 back onto the account leaving a balance in debit of £67.00. They are demanding a repayment one year on, no notification was received it was outstanding for 12 months. Would it be the tenant who held the…
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Removed gas meter but still on gas tariffs
Hi, the property does not have gas usage and paid Eon to remove the gas meter. The property uses electricity only. It took a very long time for them to get an appointment and remove it. They inactive the meter and do not charge gas anymore. However, the tariff still has both electricity and gas rates. When we changed the…
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Octopus Fixed Tariffs
I am an existing Octopus customer on a variable tariff and have just looked at what their fixed options are, there seems to be two options, Octopus 12M Fixed and Loyal Octopus 12M fixed.Both these fixed options show Early Exit Fee - £0 There used to be an exit fee of £75 for each fuel so I emailed Octopus to question this…
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British Gas - Peak Save Sunday
I have been signed up for this for as long as it's been running and every single Sunday I get a text to remind me it's running. I realised today that they haven't text me since 31st march which was the last day of my old tariff and I moved to variable on the 1st April. Would the peak save have been removed from my account…
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New EV tariffs following April '24 Price Cap change?
Hi, Have any new EV tariffs been announced / introduced following the April '24 Price Cap change? I'm with BG currently on price cap variable. I've just got a small EV. I only envisage quite low mileage. I was going to switch to EV tariff (in fact I did and the switched back in cooling off period) but through better to…
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Octopus failed to apply Warm Home Discount
Hello Please could you help. I'm disabled and receive Employment and Support Allowance with a Severe Disablement Premium and Disability Living Allowance. I moved to a new house on 4 August 2023 and signed up with Octopus on 9 August 2023. I kept emailing Octopus about the Warm Home Discount, telling them I believed I was…
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Smart Meter in Scotland woes
We are in Highland Perthshire and had a Smart Meter installed back in early 2022 - and started on Octopus Go on the 24th March 2022 - with half hourly meter readings being recorded by Octopus and billed accordingly. We had invested in an EV and in a home battery system with the expectation that we would be able to take…
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Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)
Hi, I'll try to keep this short but can provide more details if required. Setup: my house has a Gas boiler and a Gas fire. My gas meter is old: Landis + Gyr E6S. It is not a smart meter. My boiler is Worcester Greenstar 42CDi serving underfloor heating downstairs, radiators upstairs and domestic hot water. In August last…
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Refund from E.ON Next after 2 years of moving?
My energy company kept getting my bills wrong, so to save the hassle I asked them to put in a prepayment meter. I then told them the day and my new address when I moved. The prepayment meter was nearly ran out the day I moved out. Yet now 2 years later I had a letter to my new address saying they owe me £78, so I phoned…
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Energy news in general
For GENERAL observations and information not related to specific suppliers.
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Being moved from Shell to Octopus - Seems too good to be true
I was moved to Shell Energy on one of those SOLR directives and to say it has been s'HELL ever since is probably an understatement. We have all heard the ads about Octopus, "the only energy company that Which? recommends" but is it true? I did consider moving to them but there were no tangible savings and I was wary of…