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Gas Bill?
Hello all please can I have some help / advice. We recently had a letter from British Gas saying there was an issue or problem reading this smart meter and that they would send someone out to read the meter. I’ve now had a bill over £1400 and a demand saying that they’re going to start legal action is there anywhere from…
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247 Home Rescue won't repair boiler within cover, considering switching to BG instead
In a previous property I had a 15yr old boiler which required a couple of repairs in the time I lived there, and BG Homecare repaired it no problem. I know they have mixed reviews, but I never had any issues with them. In a different house, I have 247 Home Rescue cover and they were just conducting an annual service. I…
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People's Energy - Claim?
Hi has anyone had an email from [Removed by Forum Team] advising you may be entitled to a claim from People's Energy. Not sure if this is a scam email a lot of legal jargon on the email it mentions could be due compensation due to claims People's Energy made to customers that they would be shareholders which never…
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Octopus unpaid energy bill, landlord, prior tenant issue
I have a bit of a problem regarding an outstanding energy bill thats gone on for 18 months. When i took tenancy with my place i received bills shortly afterwards addressed to "the occupier" in the amount of around £300. I figured the previous tenant who had moved out had left an unpaid bill or taken the bill out of their…
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British Gas account in credit
This discussion was created from comments split from: British Gas CREDIT.
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Smart meter install - what to watch out for?
Am having smart meters installed in a few weeks. Electricity meter is inside the front door, and gas meter is outside still. Not really sure what is involved with having them installed, so looking for views on what to watch out for Thanks
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Octopus Energy Billing Issue
Having finally been fully transferred from AVRO to Octopus I have just received my first bill - £1,400 for electricity in 5 months! Complete nonsense and based on completely fictitious meter readings used by AVRO. I've emailed them twice but still not even an acknowledgement. Not sure what recourse I have if they refuse to…
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Octopus Energy Tracker and Agile Tariffs
Hi Has any got experience of using these tariffs and what changes have been made when using home devices e.g. when to run washing machine, when to use dish washer, when to use tumble dryer etc. Has anyone resorted to using domestic machine delay function so that the machine runs overnight?
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British gas miscalculated bills
Hi. Ive been moved into new system in 2022 and since that time my smart meter isn't working at all. Also since the transition my bills got errors : BG is charging me multiple times for the same period. Anyone else got the same issue?
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Home automation for Agile
Hello! I’ve ended up down a rabbit hole 😂. Ive got an oil filled radiator which is in a smart plug, I’ve been using the Alexa re outlines to set a time for this to go on and off based on energy prices, which got me to thinking. can I automatically have it switching on when energy reaches a certain cost and off when it…
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Sub metering
Hello, My question is about sub metering. Where my partner lives are two garage blocks of 4 garages all sharing one meter. One of the owners has a plug-in hybrid and asks how much it would cost to install a sub meter in his garage so he can charge his car independently of the other owners. Regards Phil
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Government Energy Saving Scheme -E-ON Next
What happened if the tenant moved out on 16 January 2023 part way through the month? E-ON Next have reversed the £67 back onto the account leaving a balance in debit of £67.00. They are demanding a repayment one year on, no notification was received it was outstanding for 12 months. Would it be the tenant who held the…
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Octopus Fixed Tariffs
I am an existing Octopus customer on a variable tariff and have just looked at what their fixed options are, there seems to be two options, Octopus 12M Fixed and Loyal Octopus 12M fixed.Both these fixed options show Early Exit Fee - £0 There used to be an exit fee of £75 for each fuel so I emailed Octopus to question this…
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British Gas - Peak Save Sunday
I have been signed up for this for as long as it's been running and every single Sunday I get a text to remind me it's running. I realised today that they haven't text me since 31st march which was the last day of my old tariff and I moved to variable on the 1st April. Would the peak save have been removed from my account…
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New EV tariffs following April '24 Price Cap change?
Hi, Have any new EV tariffs been announced / introduced following the April '24 Price Cap change? I'm with BG currently on price cap variable. I've just got a small EV. I only envisage quite low mileage. I was going to switch to EV tariff (in fact I did and the switched back in cooling off period) but through better to…
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Octopus failed to apply Warm Home Discount
Hello Please could you help. I'm disabled and receive Employment and Support Allowance with a Severe Disablement Premium and Disability Living Allowance. I moved to a new house on 4 August 2023 and signed up with Octopus on 9 August 2023. I kept emailing Octopus about the Warm Home Discount, telling them I believed I was…
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Smart Meter in Scotland woes
We are in Highland Perthshire and had a Smart Meter installed back in early 2022 - and started on Octopus Go on the 24th March 2022 - with half hourly meter readings being recorded by Octopus and billed accordingly. We had invested in an EV and in a home battery system with the expectation that we would be able to take…
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Refund from E.ON Next after 2 years of moving?
My energy company kept getting my bills wrong, so to save the hassle I asked them to put in a prepayment meter. I then told them the day and my new address when I moved. The prepayment meter was nearly ran out the day I moved out. Yet now 2 years later I had a letter to my new address saying they owe me £78, so I phoned…
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Being moved from Shell to Octopus - Seems too good to be true
I was moved to Shell Energy on one of those SOLR directives and to say it has been s'HELL ever since is probably an understatement. We have all heard the ads about Octopus, "the only energy company that Which? recommends" but is it true? I did consider moving to them but there were no tangible savings and I was wary of…
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Back billing outcome
Hi, I had an horrendous experience with my supplier. When I moved to them they put totally wrong name on my bill and numerous requests to amend failed on deaf ears, only a complaint to the ICO did some make contact and even then wanted my passport, refused and threatened to cancel the DD and hey presto they changed it. I…