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Got a £950 to pay thanks to Thames Water incompetence
Well this is still fresh in my mind so I hope I can keep a record on what is going on. Before I start a little context: Thames Water gave me a new water meter I think around 2020 it was a while ago so I can’t remember when exactly. Today I received a bunch of emails from Southern Water who provides my waste water showing…
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Southern water re- issued new bill after 4 years !
I have been re- issued four new bills for my water supply , covering the four years i have lived in my , it was new when i moved in . Problem is when i logged into my online account, the bills from the previous four years have disappeared, so i cannot check or compare supply usage etc , or even if the meter was read .…
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What are my options for challenging an apparent error with the water bill readings?
My water meter bill was recently replaced. The water company took the final final meter reading and charged me a massive extra amount based on that reading, because I was paying based on estimated usage for the past 2 years or so, because we have not had an actual reading during this time. The reason why I think that final…
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Anglian Water Bill - Doubled - Anyone else?
I know water bills were going up, but is doubling normal? Mine has just doubled from £34 to £68! Usage has not increased.
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Underground leak options?
For reference, this is under Scottish Water area. I don't think we have water meters (in Scotland it's all included in Council tax). We've had an underground leak for a while now, we've had numerous plumbers and Scottish Water out to try and find the source which they all seem unable to do. They've concluded that the leak…
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Just received a £400 water bill!
Hi, Ive been paying about £10 per quarter for the past 2 years. Then yesterday I get a bill for £400! Theyve taken this payment from me with Direct Debit, which has made me overdrawn!! Im on the phone with them, but currently 20th in the queue(!!) I thought that a company had to give notice if they were going to change the…
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Surface Water Drainage - and Flats HELP!!!
Hi Fellow Apartment/Flat dwellers Please see previous threads: 20/03/2011 Surface Water Charges & Flats 30/04/2011 Surface Water Drainage - and Flats My complaint is with regard to Apartment/Flat households fitted with a water meter The current United Utilities charge for "Rainwater removal" is £110.29 per year, per…
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Water bill doubled ‘based on usage’, can I appeal/dispute?
So my water bill doubled from £20 to almost £40, the letter says ‘based on my usage’ but my usage has not changed. Does anyone know how they truly calculate this? Can I appeal it or dispute it?
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Overpayment of water charges
I have recently found out that my surface water does not go into the main drain but into a soakaway. This is confirmed by a council property search that was undertaken in 1996 where is confirms tha drainage is via soakaway. One of my neighbours has been told she will get 6 years refund of the charges but I feel that we are…
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New Thames Water Smart Meter installed
Yesterday Thames Water replaced my "dumb" water meter with a new smart meter (with sim card) - does anyone know how long before the new meter will appear in my account? How frequently does it upload readings to my TW account - daily/monthly? I assume there are no apps currently which can be connected to the readings like…
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Water bills to rise by less than planned from April 2024 as firms hit with £114 million penalty
Some water bills in England and Wales could rise by less than planned from April 2024, as 12 water companies have been hit with a collective £114 million penalty for missing targets on pollution, leaks and customer service. Read the full article here: Water bills to rise by less than planned from April 2024 as firms hit…
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Roughly how much should a unmetered Severn Trent water bill be?
I'm not on a water meter. My bill is just under £400 per year. My mum who lives a few streets away is £600 per year (also not on a meter). Both are standard 3 bed houses. Can't see any reason why one would be £200 higher than the other. Is mine lower than it should be or is my mums higher than it should be? In Derbyshire…
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Thames water bill for 4 years
I've just received an email from tw saying I've cancelled my direct debit. The last payment was July 2019! It's a very awkward situation because it's so hard to check back that far in my bank account. I did think it was a scam but it seems genuine. Can they do this?
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Water meter isolator.
Before I make any enquiries and if anyone knows the answer, here goes.Severn Trent changed an existing water meter a few years ago (internal battery dead) and at the same time their contractor fitted a 15mm stopcock after the meter to isolate it from the house side. Said stopcock has started leaking from the spindle gland.…
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Septic Tank Problem
We live in a semi which is 120 years old. We share a septic tank with our next door neighbours which runs int a soakaway and (we believe) feather drains on what was agricultural land adjacent to our homes. This worked well until last year when a massive housing development began on the agricultural land adjacent to our…
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HELP!! SE WATER Meter Reading
My elderly parents and disabled brother live in a bungalow and they received a bill that stated that they used 994 litres on average a day between (Nov & April) and that they therefore, need to increase their payment. This is equivalent to 33 baths or 12 showers a day!!!!! There is no way that they have used that and with…
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Thames water opened an account in my name without my knowledge and chasing me for payments?
Hi, I'm looking for some advice, I've had a number ringing my mobile over the last couple of weeks, as it's a number I don't recognise I ignore it, plus I can't answer my mobile while working. Today the same number called while I was on a break so I answered, turns out to be Thames water which was a surprise to me as I've…
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Rateable value UU
Just my wife and I have been living in our 4 bed detached since the girls went to Uni 5 years ago. So earlier this year we finally got round to looking to get a water meter from UU. Unfortunately there was no room for one either inside or outside the house (which took two visits). We were unaware of rateable values until I…
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Yorkshire Water
I have a water meter and last November they asked me to submit a reading as they hadn't had one for nearly three years. I gave them the reading over the phone and the monthly bill went up from £5 per month, I had £65 credit, to £15 per month. I have being trying to login to my account online and whichever browser I use it…
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Billed from the wrong water meter
I'm with severn trent water and in June I received a email telling me my water consumption was higher than usual. Waited for my bill in July and my payments had jumped from £52 month to £177 . Rang STwater and they asked for me to read my meter. After numerous phone calls we agreed on a engineer coming out because I…