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John Lewis Samsung Washing Machine Guarantee
Hi there, I bought a Samsung Ecobubble 41/2 years ago and it’s broken down. I have a 5 year guarantee with John Lewis. I rang JL and they said I need to arrange a repair from Samsung and because of an issue with their system, I need to pay the cost and send the invoice to JL and they will pay me. Samsung have told me I…
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Need help & advice with my builder
Hi, I'm having problems with my builder. I had my house repointed last September 2023. In march this year I noticed some parts of the repointing have fallen out. I contacted the builder & he said he would come fix the problem areas but he keeps putting it off. And now he says he has a bad back. I'm not sure he's telling me…
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Do Small Claims Court Limits Include Court Fees
Confused as to whether the £115 submission fee for starting a claim becomes part of the total claimed. It's important because my claim is very near the limit for the £115 fee (i.e. £3000) and I don't want it to be rejected if I fall into the next highest band of fees (an extra £100 or so).
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GWR Ticket refunds delay
Hi, For a refund claim approved and (they said) paid on Feb 20th, I have still not got the money. I contacted them after waiting for 28 days. After couple of enquiries, I have been told that there is an issue affecting all refunds. If it was affecting all refunds, they should have contacted me or at least when I contacted…
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Faulty furniture from IKEA... What are my rights?
We purchased a set of wooden garden furniture from IKEA costing around £500 18 months ago and the wood has already cracked and warped despite being cared for as per the instructions (covering when not in use, putting away at winter, treating the wood etc.). The furniture is now unsafe to use and has only seen one summer.…
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Faulty Dyson Airwrap
Help !!!! I'm at my wits end so have resorted to asking on here to see if anyone can help me with this ongoing saga. :s I purchased the Dyson Airwrap on 3/11/22 for £480 from QVC which had a 1 years warranty. I have barely used it and recently it started to cut out when being used. I resorted to trouble shooting as…
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Sofa Purchase wrong colour delivered
We purchased two new sofas recently. The instore experience was good we went through the order - made the payment and awaited delivery. When the sofas came they were the wrong colour combination. I contacted the company who have made the checks against my order and they have said it was what was ordered in the shop. The…
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Cefaly from BHR Biosynex
My partner had the old model of her Cefaly for ages and has loved it. Said it really helps with her migraines. Unfortunately the battery has started to die to she saw the new model out, found and discount and bought it. The only people that sell it are BHR Biosynex. The new model is much large and annoyingly they have…
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Wren Quartz - Cancellation rights
Hi everyone, We have recently bought a kitchen, with quartz worktops from Wren. Put our deposit down and since have had the kitchen delivered albeit with a few things missing (and an extractor fan which the designer forgot to put in our kitchen, although it's under building regs for it to be included). Our issue has come…
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Consumer Rights Act 2015? Not worth the paper it written on.
My recent encounter with a retailer and the courts have left me disillusioned and to be honest, concerned in how the justice system works. A person buys goods to the value of £4056, he pays by debit card and collects the goods in person. The retailer doesn't have any demonstration facilitates, however, they do invite you…
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Evri parcel delivered but contents missing
I really need some advice from anyone regarding an order I placed with Footasylum for a pair of trainers and 2 t shirts. It was delivered by Evri to a neighbour 2 doors down from my house as I was at work. When I got the parcel and opened it the trainers were missing, so I contacted Footasylum who asked if the package had…
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Online retailer refunds money and cancels the order
I wanted to get advice on this by people in the know of online purchase contracts. Yesterday I made a purchase online with a retailer I had never used before but is within the UK. I also used the advert discount code from a newspaper which brought the price down considerably. I then made my payment and received an email…
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Dubai rain and flight cancellation rights/ loss of holiday enjoyment
Hello, paid via credit card, via a website with atol protection, flights and hotel, and I have travel insurance from outbound 22nd april and return 28th april. I suppose I am worried that the weather will be very bad, I will get delayed, and I really cannot afford to be delayed/ stranded, so do not want to risk going out.…
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In dispute with IKEA. over sofa
I purchased 2 two seater sofas in 2020 costing £890 , during the first 2 years of use the cushions were becoming uncomfortable due to the springs coming through the wadding . I rang cust services and they arranged for an independant assesment . The cushions were replaced on his recommendation. The past few months the same…
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New bed damaged by delivery agents
My wife ordered a new bed. She paid a deposit on CC and took up the offer of 0% finance on the rest. When it was delivered on 29th March the delivery men damaged the bed. We immediately went to the store and reported the damage. Later that day we received an email asking for photos of the damage, which I sent. The…
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Customer Rights Refund/Replacement
Wilko’s refusing to acknowledge they are at fault. I bought a Summerhouse with side shed on 25th Feb. The company delivered only the Summerhouse on the 1st March. No Side shed arrived. The Summerhouse also arrived damaged. I ask for an exchange as the price of the items had risen by £400. They agreed to replace the full…
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Restocking Fee Charged by Installer for Cancelled Air Conditioner Installation
I'm seeking some advice regarding a situation I've encountered with an installer regarding the cancellation of air conditioner installation services. I recently placed an order for the installation of air conditioners in my home and paid 50% deposit upfront. However, I have since discovered that I need approval from the…
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MSE News: Got a text, email or letter from the Met Police? Don't ignore it
If you got a text message or email from the Metropolitan Police between 4pm and 6pm on Wednesday 17 April – or you get a letter in the next few days – don't ignore it. You may need to take action to protect yourself from fraud. Read the full story: 'Got a text, email or letter from the Met Police? Don't ignore it – you may…
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What are my consumer rights
I bought a 1-piece rain suit for my cycle commute to work. Upon initial use it felt like it wasn't doing the job of keeping the rain out and this was confirmed with subsequent use so within 3 weeks of delivery I emailed the merchant to let them know and they asked I return it to them. This was the beginning of December,…
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Sportsdirect - address change issue
I'm after some advice. I recently moved home so have a new address. I purchased some footwear through Sportsdirect. During the buying process I was waiting to add the delivery address to make sure it was the new one. I got part way through the process expecting the next screen to ask me for a delivery address but this did…