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I'm about to win a Money Claim Online case. What are my next options?
Based in England (north). I have no legal representation. This claim is from myself in my personal name against a limited company (let's call it "XYZ LTD") 1) I entered into a contract with an interior designer for a design of a house that I was about to purchase. The price agreed was £5,000 + VAT. In her own terms and…
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Timpsons watch battery replacement became £225 repair bill
My 'money saving' trip to Timpsons to replace a battery in the Uppingham (Rutland) branch four years ago ended up in disaster. The watch worked perfectly well until the battery died, but the shop attendant told me the crown was broken. It was sent away and a few weeks and £225 later it was fixed. I have since then and by…
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Mis-sold TV by local 'engineer' scam
Hi, I just need some advice. I realise we've been scammed, but I'm now wondering what our options are.Our Samsung TV is 8 years old and is fine unless we want to watch a DVD on it, or use a Sky puck; then the screen has a funny fit and we can only see a quarter of it and in massive font. Husband was convinced it could be…
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Mis-sold Car
Hi, I bought a used car from a large well knows company,on 5th April, took it for a service on the 17th April,was advised by the garage that the car was not fit for purpose and a main problem with the car was the head gasket had failed. Was told not to drive the car as would cause more damage. I immediately contacted the…
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store receipts
Hi just a question about store receipts,I went into newlook to buy an item,I went to till the customer advisor told me that they have gone paperless,I was shocked as I didn't think store could do this and had to give you a paper one if you ask, have I got a right to ask for paper one???? Also when I went to pay fir item by…
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Online retailer refusing a return. Who is right?
I am a disabled pensioner. I bought a new bed base from a large and busy online bed shop 300 miles away and paid by c/c. Their couriers delivered it and although I told them not to remove the packaging (in the unlikely case I had to return it) they did so regardless and took it away with them. I did not find out until long…
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Used Car - Rejection Rights
Hi everyone, Just needed some advice on what everyone out there thinks of this issue. Purchased a convertible used car that has significant water ingress through the roof & rear of the car - about 3-4 water ingress points - it's basically leaking inside pretty quickly when it rains. Didn't notice this issue until it rains…
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Is this a scam risk? Selling car
Hi all I’m selling my car to a private individual. They will pay by bank transfer. Once the money shows up in my account is it safe? I don’t want to transfer the car over to find the money isn’t there!
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Debit Card Section 75 on Car Purchase
Hi I purchased a van in 2021 and just over 6 months later it
developed an electrical fault. I emailed the dealer and they advised me that the
warranty they supplied didn’t cover electrical faults. Fast forward a couple of years (spent trying to fix it) and I’m
at the point of scrapping the van. It was purchased on a Visa…
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Amazon sent the wrong item and won’t refund me
I'm curious if anyone else has encountered a situation similar to mine. I placed an order for an iPhone 15 Pro on Amazon, but when the package arrived, it contained AirPods instead. I reached out to Amazon's customer service, and they provided a return label after I provided photographic evidence. Amazon insists they sent…
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Pure Electric Scooter - no response from vendor
Purchased Pure Eletric scooter - June 2023 online from Pure Electric
Lost proof of purchase but have Klarna payments as evidence of purchase. The scooter main bar has snapped (metal). Have tried contacting vendor via help section (email) no contact number anywhere, also twitter. Have had literally no response in a week.…
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Indesit uplift number
Purchased an Indesit fridge freezer on Feb 19 2024, developed a fault with crackling, popping sound and burning smell, engineer attended on 19 Apr and said it was a manufacturing fault, incorrect crimping of the wire near the condenser unit. He didn't have a replacement part and turned it off as it was 'unsafe', showing us…
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John Lewis Samsung Washing Machine Guarantee
Hi there, I bought a Samsung Ecobubble 41/2 years ago and it’s broken down. I have a 5 year guarantee with John Lewis. I rang JL and they said I need to arrange a repair from Samsung and because of an issue with their system, I need to pay the cost and send the invoice to JL and they will pay me. Samsung have told me I…
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Need help & advice with my builder
Hi, I'm having problems with my builder. I had my house repointed last September 2023. In march this year I noticed some parts of the repointing have fallen out. I contacted the builder & he said he would come fix the problem areas but he keeps putting it off. And now he says he has a bad back. I'm not sure he's telling me…
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Do Small Claims Court Limits Include Court Fees
Confused as to whether the £115 submission fee for starting a claim becomes part of the total claimed. It's important because my claim is very near the limit for the £115 fee (i.e. £3000) and I don't want it to be rejected if I fall into the next highest band of fees (an extra £100 or so).
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GWR Ticket refunds delay
Hi, For a refund claim approved and (they said) paid on Feb 20th, I have still not got the money. I contacted them after waiting for 28 days. After couple of enquiries, I have been told that there is an issue affecting all refunds. If it was affecting all refunds, they should have contacted me or at least when I contacted…
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Faulty furniture from IKEA... What are my rights?
We purchased a set of wooden garden furniture from IKEA costing around £500 18 months ago and the wood has already cracked and warped despite being cared for as per the instructions (covering when not in use, putting away at winter, treating the wood etc.). The furniture is now unsafe to use and has only seen one summer.…
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Faulty Dyson Airwrap
Help !!!! I'm at my wits end so have resorted to asking on here to see if anyone can help me with this ongoing saga. :s I purchased the Dyson Airwrap on 3/11/22 for £480 from QVC which had a 1 years warranty. I have barely used it and recently it started to cut out when being used. I resorted to trouble shooting as…
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Sofa Purchase wrong colour delivered
We purchased two new sofas recently. The instore experience was good we went through the order - made the payment and awaited delivery. When the sofas came they were the wrong colour combination. I contacted the company who have made the checks against my order and they have said it was what was ordered in the shop. The…
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Cefaly from BHR Biosynex
My partner had the old model of her Cefaly for ages and has loved it. Said it really helps with her migraines. Unfortunately the battery has started to die to she saw the new model out, found and discount and bought it. The only people that sell it are BHR Biosynex. The new model is much large and annoyingly they have…