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Shell existing customer
I am currently a Shell Energy Broadband customer. On the MSE BB comparison it shows if i sign up via there I get a £70 voucher. It doesn't say "New Broadband Customers Only". This is shown on others providers but not Shell BB. Can I use this to sign up for it again even though i am existing customer?
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Broadband packages
All the best broadband packages appear to be only for new broadband users? I'm currently paying Virgin £86 a month, (which apparently has a discount of £27 applied until next November, when it will revert to £113 a month), yet Virgin appear to be able to offer new broadband users a similar package at around £35 a month!
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OneStream double price increase
OneStream have added 28% to my direct debit this month. Here is their trick: - my contract says £17.95 for 12 months - but my monthly invoices say £35.90 less a promotional discount of £17.95 (not mentioned at all in the contract) The RPI+3% price increase has been applied to the first amount and not the promotion. However…
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Problem with post code - help
Hello I live in a 'new' postcode that was created in 2019. This was as a result of a house that stood there being split into 4 separate houses. The street number remains the same. However when I use Mse broadband finder or the tools on retailer websites, they can find my new address ok, but hardly any provide fibre…
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Sharing home internet with 37 others - what solutions to improve connectivity?
I've just moved into hostel accommodation and am sharing internet with 37 others. This means I can barely get connectivity at a consistent level. I've heard about tethering to my phone, but I'm not sure what other options there are. Can anyone please help? I have done online searches, but they result with how to improve…
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BT Overcharging? And Switching from FTTC to FTTP
TL;DR Why is she being charged £52.91 for internet currently and £59.17 next month when Full Fibre 100 for example is £34.99 (With phone) or £29.99 (without.)? (Since they are doing away with landlines, my mother called BT to make a move to full-fibre. I checked her bills out of curiosity and to see what package she will…
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BT won't let me leave!
Following Martin's advice to find a cheaper broadband and phone deal back in January I called BT to cancel. BT sent an email to say services were stopping on 16 Feb 2024. Here were are on 4th April and BT still taking payment and refuse to cease services, despite many phone calls, emails and complaints. They just keep…
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Can broadband providers install their infrastructure in apartments without a wayleave agreement?
Hello, Very nice to meet you all :) I live in a block of 6 apartments and I am the leaseholder (and mortgage payer) of my apartment. Last year, I came home to find ugly white boxes had been drilled to the outside all 6 apartments in the 'common parts' and an awful 9-foot white plastic strip outside my property which looks…
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BT Line Saver
Hi Hope it’s ok to post in this Thread. My BT line saver ends on the 27th of April this year. I will go from paying £10.23 a month to £32.23 a month. I contacted BT to see if it was still an option to pay the line rental saver, however they have decided to discontinue the service. I liked the fact that I could pay in…
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Sky Ultrafast Plus Broadband - thoughts?
I'm currently paying £40 a month for TalkTalk, around 41 Mbps (Yes I know... rip-off), and I can move to Sky at 500 Mbps for £32.18 month contract. Now I was originally with Sky, and moved to TT due to the line disconnecting too often. I'm reaching out to those of you who have used Sky's Ultrafast 500 Mbps and wondered…
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Can you easily move back to copper Fibre from FTTP network Fibre
About to switch to NOW (Sky) Full Fibre due to the great
deal being offered. The price will jump dramatically after the 18 months and
was wondering if it is possible and easy to switch back to copper Fibre then if
needed.
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ISP started new contract without notice
I looked at my Plusnet Broadband account (as it had 5 days of 18 month contract left) and found they've already kicked off a new contract at £22 pm more! No notice, I thought they had to give you some. How do you cancel...ring? Or re-negotiate? Hate the faff of this. Any advice?
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FTTC will I need a new master socket installed?
Have recently given Virgin media\NTL notice after 21yrs. Our only other option is FTTC but not sure if we have an acceptable master socket. When NTL did the installation they put a phone socket in the hallway but the wiring runs back to the same junction box as their broadband & TV cable. Is it likely a new FTTC ISP…
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Cooling off period - is this mandatory?
Hi, if I sign up for a new broadband deal, are they obliged to provide a cooling off period? I found this by googling: "The Consumer Contracts Regulations require that a seller of goods and services to which the regulations apply must inform the purchaser of their cancellation right." None of the broadband deals I've seen…
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BT Digital Voice and line rental
My line rental contract expires soon. I have BT Digital Voice. Can I now simply abandon/cancel the line rental contract and continue to use the digital voice service using Broadband? Is there any obvious downside to this? Thanks in advance.
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Home broadband without phone socket
Is it possible to get home broadband without phone socket and cheaper than virgin? I did a bit of googling its confusing
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TalkTalk taking over Shell Energy broadband contract, can I cancel
As per the title, am I able to cancel mid contract if the provider is changing? Does it constitute a change of contract, or will I have to pay a fee based on switching mid contract from the same provider. thanks!
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BT Fibre 100 install question (or any direct to house install)
Just been on the chat to renew my BT deal & got offered faster broadband for less money so jumped at it. Next thing they're wanting to know if I'll be at home on date-X. Had to have a quick search what this Fibre 100 was & then had to turn it down as I don't have annual leave booked until later in the year. What does the…
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Early Termination of BT Broadband contract... What a malarky
I would be interested to hear from anyone trying to reduce or contest an early exit fee from BT I have been offered 200Mb for £20 per month buy a new provider in our area - £20 less and 5 times faster than BT. Consequently I have had several calls with BT today in an attempt to agree early termination amount and switch…
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VoIP
Where can I find information about good home VoIP services for when my broadband gets changed to FTTP