-
How to fill the data gap?
There is a gap of about 12 days in the data from my smart meter. Data stopped being received but started again a few days ago. I'm on a Time of Use (EV) tariff so I cannot be billed properly with this missing data. By all accounts the missing data is still stored on my smart meter so could be downloaded but whatever…
-
Tulo Energy - anyone used them?
They come up as the cheapest for me by a fair bit with no exit fees. Variable yes but being a small provider may be able to stay cheap and apparently have been going a few years and survived the energy crisis that knocked many out of the market. There's no trustpilot reviews for them but noted some on here did join them in…
-
Have I made a mistake?
Hoping for some feedback/advice please. I'm with British gas, standard variable, a low user Electric 858kWh Gas 1958kWh per annum. Pre 31/3/24 Electric 35.68p/day unit 15.57/night unit SC 54.34/day Gas 7.34/unit SC 29.6/day DD £60.10 /month Account in credit by £75.00 Bill 1/4/24 1/4/24 New Standard variable rate Electric…
-
Energy company reluctant to upgrade Smart Meter
I have Series 1 Smart meters supplied by BG some 8yrs ago. I requested a In Home Display from our current supplier to which they supplied. As the meters are of the 1st Gen, the IHD will not connect even within 50cm distance. Been advised the meters are too old by the energy company. When using the energy hub, the…
-
Are Fuse Energy, really the cheapest ectricity variable tariff on the market?
I see they are a fairly new company, but they claim to be the cheapest variable electricity provider but wanted to hear from their customers to see if this is consistently the case? Also, any feedback on their customer service would be appreciated Thanks
-
SSE Have dug a large trench in my driveway and left it
SSE in investigating a neighbours electricity issues have dug a large trench (12 feet by 8 feet) in my driveway with cables exposed and put plastic barriers up around it. They told me it would be fixed before they started the work, but then scrambled to get out of the drive when they finished leaving the hole. I have…
-
Install gas or electric in flat
I have just purchased a flat and don't know, what is the best route to go down regarding heating. At the moment there are storage heaters( old ones) in the bedroom and lounge and a gas boiler to heat the water. The gas boiler needs replacing anyway. What would our best option be replace the boiler like for like and buy…
-
Removal of gas meter
I am getting a ASHP installed in the next few months so will no longer need the gas supply. I am currently with Octopus for Electricity and EDF for Gas. Octopus currently remove gas meters for no charge, where as EDF charge £80. My EDF account is currently £170 in credit, last bill was for £38 at the start of April and am…
-
Octopus Tracker
I just wondered about people's experiences with this tariff and whether they feel they are winners or losers. I got a quote from them yesterday, and I have to say I find the numbers highly misleading. The figures are very attractive, beating even the good fixed rate tariff I got from Avro, but presumably based on an…
-
Smart meter installed without our knowledge, (or our suppliers!)
We've just discovered we have had a smart meter fitted - the meter house is outside. We recently tried to provide our supplier (EON) with a meter reading but they said it was too low - and when my partner sent them a photo, they realised it was a smart meter and not on their records. The upshot is that we've gone from…
-
Business or domestic ?
Hi. I've been in my flat above a business since August last year. My landlord (business owner downstairs) has been sending me meter readings and my share of the electricity as I don't have a meter in the flat but a sub meter from the business downstairs. I have recently found out that's it's only a business account and…
-
British Gas
British gas will not currently offer me a full bill monthly direct debit. Their chat says just cancel the direct debit and pay the full bill when I get it it every month. Will I be penalised with a higher unit rate and standing charge or not ?? I am currently on standard variable rate.
-
Changing meter in empty property
Hi all, I'm helping out with a property which has been empty for 12 years and is being completely rewired and renovated, including the installation of Quantum storage heaters. Part of the work involved is replacing the current meter (which is blank) with a two rate meter. Does anyone know who I should get in touch with to…
-
Octopus app wheel of fortune - anyone ever 'won' anything?
Everytime I log into the app, I spin that daily wheel. Probably done it a 100 times and never won anything. I wondered if anyone else has?
-
Great British Insulation Scheme - eligibility criteria
Hello all, We applied via the Great British Insulation Scheme and was surprised that were might be eligible for some funding and so continued with the application. Our supplier is EDF Energy. I had a call today from the local supplier doing the installation and they asked me these questions right from the start: Do you…
-
Gas Bill?
Hello all please can I have some help / advice. We recently had a letter from British Gas saying there was an issue or problem reading this smart meter and that they would send someone out to read the meter. I’ve now had a bill over £1400 and a demand saying that they’re going to start legal action is there anywhere from…
-
247 Home Rescue won't repair boiler within cover, considering switching to BG instead
In a previous property I had a 15yr old boiler which required a couple of repairs in the time I lived there, and BG Homecare repaired it no problem. I know they have mixed reviews, but I never had any issues with them. In a different house, I have 247 Home Rescue cover and they were just conducting an annual service. I…
-
People's Energy - Claim?
Hi has anyone had an email from [Removed by Forum Team] advising you may be entitled to a claim from People's Energy. Not sure if this is a scam email a lot of legal jargon on the email it mentions could be due compensation due to claims People's Energy made to customers that they would be shareholders which never…
-
Octopus unpaid energy bill, landlord, prior tenant issue
I have a bit of a problem regarding an outstanding energy bill thats gone on for 18 months. When i took tenancy with my place i received bills shortly afterwards addressed to "the occupier" in the amount of around £300. I figured the previous tenant who had moved out had left an unpaid bill or taken the bill out of their…
-
British Gas account in credit
This discussion was created from comments split from: British Gas CREDIT.