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Water meter illegible, options?
Our water meter is of an age where the clear plastic covering the numbers has degraded. It's become opaque and means we cannot read the numbers. (The outer metal box has badly degraded too, which does not help.) Our water company reports it's not causing a supply problem and the case closed without discussion. They are…
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Thames Water Overcharged
Hey everyone, I was wondering if anyone has been in this situation before and what steps they took to get out of it. My partner and I moved into a 1 bedroom ex council flat last year. When we set up out Thames Water account, we were advised by TWW that there was a meter at the property. I could only find one meter at the…
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Thames Water in danger of collapsing: Should I pay my water bill now - or wait?
I received my six-monthly water bill from Thames Water a couple of days ago. I was about to pay it when I discover they are £14 billion in debt and may be put into a "special administration regime". This is Whitehall-speak for re-nationalising TW. Ministers weigh contingency plan for collapse of Thames Water - Sky News My…
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Estimated water bill - business
The monthly payment for our water has increased from £122 per month to over £1,500pm. This is based on estimations. Apparently we are only allowed one meter reading per year and there is a backlog so this won’t be done before August. Castle Water refuse to allow us to pay the lower amount (which was reduced last year due…
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reconciling metered water used and supplied
A block of flats has a meter on each flat. These meters are owned, and should be maintained, by the block. The total water measured by these meters is LESS than that supplied by the water company. The block management wants to recover the difference ,which is not unreasonable. However,the meters are owned by the block -…
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Converted terrace, one water supply, two bills
I live in the ground floor of a converted Victorian terrace. Both myself and the upstairs flat have terrible water pressure (around 1.2 bars). I had a builder out last month to see if anything can be done and he said the problem comes from a single supply being shared by both flats. He also said we should have one bill,…
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Replacing lead piping
We have lead piping under the floor boards in our Victorian house. After a leak in these pipes, our plumber has done a temporary fix and said that the water board will replace these lead pipes for free. Is this correct and do we contact Thames Water to sort this?. Many thanks
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Reduce bill for single occupation?
Is anyone interested in this petition? It appears useful to people who live alone and do not want the hassle of having a water meter fitted?
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United Ultities - I'm on UC, needed help - there is no 'Social Tarrif'
Been up-to-date with bills, no having problems. Rang United Utilities. They said because I'm up to date with payments they can't help. They can reduce my payments but it gets carried over. There is no social tarriff. So all they are doing is giving me a loan every month when the remainded of what I owe is carried over and…
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Another way to save on water bills?
Climate change has changed rainfall patterns with (largely) milder wet winters and dry, if not hot, springs and summers. With increasing fresh food prices, many people have become tempted to "grow your own". Drier springs and summers place increasing pressure on those "gardeners", even if they are only using balconies or…
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I have to pay £1,500 to get my water pipe replaced. Do I actually have to pay?
All the neighbours got a letter saying a leak has been detected and if we don't pay the £1,500 to replace the entire supply pipe, they will get a warrant from the court to do so and leave us with the bill. My issue is that a leak has been detected, but they can't specify where. I accept I'm responsible for the pipework on…
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Backdated charge
Are water suppliers allowed to backdate water charges under a void policy? Severn Trent claim they can do so as far back as 6 years
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Watersure Tariff Confusion
We’ve been on the South East Waters Watersure Tariff for a number of years now but I’m still very confused as I cannot work out where they are getting their billing figures from? As I understand it, you pay no more than the average bill for your area. Less if you use less but never more. We’ve just had our monthly amount…
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Affinity Water Charged without Meter
I have recieved letters from Affinity Water about being charged at a higher rate than currently for the water bills without a meter being installed. Has anyone else experienced something similar? Is it possible for them to do it?
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What happened to the rebate?
In MSE News in September 2022 it was reported that water companies were forced to customers bills by April 2023. Water companies forced to cut customer bills from April 2023 - here's what you need to know (moneysavingexpert.com) I don't remember seeing that, in fact all I hear now is that they are going to rise.
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Leaking valve is part of water meter unit but on my side, who is responsible?
Does anyone have experience with this situation? I don't often look at my water meter as it is buried in the ground under a metal cover up the hill in my sheep pasture next to the road, but last week I needed to shut my water off at the meter in order to fix pipe at the house. When I put the water back on, I saw that the…
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Waterplus payment plan
I rent a building for my business and stupidly didn't chase up the water supply when I took on the lease. I now have a bill for £1400, having discussed this with waterplus I was told the property is in band 2 for surface water as I pay a share on the car park so the useage inside the building isn't a big deal but the…
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MSE News: Welsh Water to give all customers £10 bill credit after misreporting leakage volumes
Welsh Water (Dŵr Cymru) will give £10 in bill credit to each of its 1.4 million home and business customers this year, after an internal review found it had misreported the volume of water it lost to leaks between 2020 and 2022. Read the full story: 'Welsh Water to give all customers £10 bill credit after misreporting…
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Price Increases
Hi, I have a query I was hoping someone might be able to help me with about water price increases. My water is supplied by Yorkshire Water, and generally prices seem to go up every year, but I never seem to receive any kind of notice about the increase. Does anyone know if Water companies have a requirement to notify…
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Overpaid Thames Water
My meter hasn't been read in about 4 years and all bills have been estimated. We found it difficult to get to the meter but finally this weekend, we cut back enough undergrowth in the garden to find the cover, then used a long pole to clean the top of the meter, then used my phone to take a video so that we can actually…