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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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LIQUIDATION
Afternoon All. We live in a Park Home manufactured by a company called Tingdene. We have been having problems for over a year with the outside of our home. Tingdene accepted responsibility and told us that they would replace and repair the damagned walls this year some time. When we chased them on Friday for an update we…
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getting in touch with Aldi customer service
I had a bad experience with an Aldi store assistant/manager when I visited my usual local store on the 6th January. The amount of money involved was trivial but I felt the way I was dealt with was appalling. After the weekend I decided to write and complain. Having spent over an hour with web sites and "help" pages I…
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Earings brought from Claire's accessories fell apart with in hours
I wonder if any one can give me some advice. My daughter is 14 and was desperate to get her ear pierced. We live in a very remote rural area, the nearest town is 1 1/2 hours away. I researched and researched and Clair's accessories was only place in this town to get ears pierced. I have medical conditions and struggle with…
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How much Compensation should I get for being Wrongly Accused of stealing a week before in Sainsbury
I was publicly humiliated and embarrassed in my large,local Sainsbury's recently when a member of staff (shop assistant) accussed me in front of the Public and Staff of leaving the week before without paying for my shopping. He said my card had been declined, that they (he and Security man) had run after me but I had…
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Section 75
Hi. New to the forum and joined because I'd like advice if I can claim with my credit card company using section 75. If not, is there any other way I can try and claim any money back? Thanks. I paid 3.5k for emergency drain works at my property. I paid on my credit card. Without going into too much detail, when I claimed…
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Inaccurate invoice being threatened by debt collection
Hello, I had a 12 month contract for a website for e commerce which I cancelled at the end so that it did not renew. Unfortunately the company still took money out of my account despite them confirming the contract was cancelled. I disputed this payment with the bank and had a refund by the bank of the amount taken £33.60.…
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Studio Retail not issuing credits for goods returned
I returned goods to Studio on Oct 14th 2023 they received these on 18th Oct 2023 and on 30th Oct 2023 I raised a dispute with them through their online portal. I have supplied proof of dispatch, proof that the delivery has been delivered, Along with photographs of the goods in their warehouse by the courier company. Now 3…
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Lenovo Laptop from Curry's
I bought a Lenovo laptop from Curry's last year so that I could use it downstairs while fitting my kitchen. Viewing plans, guides etc. I have a desktop upstairs. I hardly used it but noticed that even when powered off correctly it was losing all battery charge within a week & showing the average screen time as 23hrs a day.…
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Double Glazing guarantee
We have a large double glazed unit in our lounge which has developed condensation between the glass which appears to be covered by the guarantee. However, the guarantee also appears to only provide for replacement of the unit and leaves responsibility for fitting to me. Given the size of the unit the cost of doing this…
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EE Refusing to honour agreed price
I switched to EE broadband and it appears their sales rep misquoted me. Although they agree it is their error they are refusing to honour the price quoted. All they are offering is a one of £50 credit (I will be £240 worse off by the end of the contract) or to release me from the contract which will end up costing me more…
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Currys- Washing Machine- first one damaged an replacement not installed fully
Our new washing machine was found to be damaged after the new one had been removed. We had 3 days without a machine. The new one arrived and was installed but the men were unable to complete the task as they couldn't fit the door/ align hinges. They informed us that 'someone else' would have to do this...needless to say…
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Director of liquidated company is using the email mailing list for their new company
So I was signed up to the email newsletter of a company which became insolvent. The company was liquidated and the director has now set up a new and very similar company (almost identical name). The new company has just sent me a newsletter announcing their return, but I'm wondering if they are legally allowed to use my…
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Argos double-charging (legal?)
My elderly parents recently placed an order with Argos online. It wasn't until they received their bank statement 16 days later that they realised they'd been double-charged. We've tried contacting Argos several times by phone and online chat but we're getting nowhere. It's now been a month since they were double-charged.…
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Haier Washing Machine 5 Year Warranty - No support from retailer or manufacturer
I purchased a Haier washing machine from Amazon December 2021 and immediately registered the 5 year parts and labour warranty. Fast forward to now and the device was making unusual noises and arranged a call out from a Haier engineer who informed that the device was faulty and needed to be replaced. The fault was that bad,…
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Taking British Gas to small claims court
We had a new boiler installation from British Gas that was incomplete and doesn't comply with current building regulations. No carbon monoxide monitor was fitted, no power flush was conducted and no magna filter was installed, the work wasn't completed in good time either. The boiler loses pressure every few days and some…
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Can't contact with the company I bought product from
Hello everyone, I wanted to share my recent experience with purchasing a Kugoo scooter directly from the manufacturer's website. After just two months of use, the battery malfunctioned. Concerned, I reached out to their customer service team via email multiple times, but unfortunately, I have not received any response from…
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Hotpoint
Has anyone had any issues with getting a refund from Hotpoint for faulty goods? It feels like they’re doing everything they can to not give me a refund and I don’t know where else to turn
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Muscles com subscription charge scam or just misleading?
Hi we had a call from our bank last week to say they had detected unusual activity on our account. It was a legit call but what we found really worried us. Turns out a company by the name of musclescom had been taking a monthly subscription charge (which looked like just a debit charge) for the last couple of months…
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PCP terms & conditions -the legal stuuf
On a 36 month PCP the end day of the lease coinsides with the end of manufactures warranty and is the day the car is due a service ( 18000 or 12 months which ever is the soonest) the T& Cs say the car should be returned without dashboard lights deplayed. Am I legally bound to have the car serviced for a 3rd time…
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2 recalls on brand new car now towed away
I bought a brand new electric citroen in Feb from dealer few issues last 2 weeks then had rac out to fix on Thursday 2 hours later it went again and had to be towed away by Rac. Now found out there are 2 recalls on the car (1 is safety and the other software). What rights do I have if I don't want the car back? Took my…