-
Martin Lewis: Why are energy standing charges so high? What can be done
This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it. Read Martin's Martin Lewis: Why are energy standing charges so high? What can be done Blog.
-
Heat pumps now have their own forum board
Hi all As a result of feedback from Forumites and Ambassadors, we've created a new board within the Energy section for all things heat pump related. Find it here: https://forums.moneysavingexpert.com/categories/heat-pumps If you have any comments about this change, please let us know over on the 'Site Feedback' board.
-
New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
-
octopus forcing smartmeter
Hi guys love this site! A guy came round to read our meter first time in yonks. He was reluctant to show ID, but did eventually. He went to the meter cupboard and knelt down fiddling around for ages, so we guessed he wansn't just reading the meter. We told him we don't want a smart meter, but he didn't reply. Then we got…
-
Octopus energy smart meter issues
My elderly Mum is trying to obtain a refund of her £500+ credit on her account. Unfortunately, Octopus have not had any correct readings since September 2023 so are refusing to refund until her billing is up to date. They say that there is a nationwide issue with a certain type of smart meter producing readings the wrong…
-
Octopus - which tariff is better?
Hi i was in a flexible tariff with octopus, and in February I moved to the loyal octopus 12m fixed. Unless I have made a crazy mistake, those prices are better than the new ones in the flexible tariff after 1st April so I think this was a wise movement however, I am considering the agile or the tracker ones, but I have no…
-
Octopus Tracker
I just wondered about people's experiences with this tariff and whether they feel they are winners or losers. I got a quote from them yesterday, and I have to say I find the numbers highly misleading. The figures are very attractive, beating even the good fixed rate tariff I got from Avro, but presumably based on an…
-
given day and night readings wrong way round to Outfox the Market,
how easy is it to get outfox the market to rebill me after my mistake of given them the wrong day and night readings, (i gave them the wrong way round) ive tried emailing them but no reply as of yet, and dont have time to ring as i dont get home in time as they close at 5pm dont want it to drag on and on etc, just want to…
-
Octopus customer support
Is anyone else having problems with Octopus customer support?
I've been going round in circles with them for weeks over a known problem with
meter readings for dual tariff customers (day & night electricity rates).
They don't seem at all willing to resolve the problem, they just keep putting
more obstacles in the way. It…
-
Direct Debit and Receipt of Invoice.
I have volunteered to help a couple in their eighties with managing their energy costs. The couple pay the full amount on the receipt of a monthly invoice [Gas and Electricity] which they have done for a number of years. On checking unit costs and standing charges I discover they are being charged approximately 20% more…
-
Best EV Tariff 2024 vs Agile Octopus
Hello, can anybody advise me on the current best EV Tariff. Looking for one with a good overnight rate. Considering Agile Octopus but not sure if I would be better off with an EV Tariif I know the price of upfront.
-
Aga and Freezer
Am getting a new freezer - is it likely to push up my energy bills if I put it in the same room as my aga (which is on all the time)? I could put it elsewhere.
-
E.on taking my m3 readings as ft3 - higher bills
Hoping someone can advise on this. I submit my meter readings for gas monthly in m3 units. E.on on the bill appear to be running these as ft3 united and converting them to m3 causing an increased cost in my bills. Below is what I believe to be correct (every chance I could be wrong!) vs their calculations. Usage: 138 m3…
-
Has anyone had this situation
Hi all, We live in a ground floor maisonette and tried to get a smart meter installed but when the engineer came out he said he wouldn't be able to do anything as our electric supply was connected with the property above us and if he tried doing anything without seeing that everything in the above property was properly…
-
Winter fuel payment help
Why is the cut off date for this benefit to pensions People born before September 25, 1957 I could have done with the help but my birthday is 26 September 1957. does that mean i may get it but year 25/26? I just wondered why the cut off day, a day before I was born is set, many thanks
-
I have solar panels but don't fully understand how it works
I have recently moved into a new build council house. As the house is brand new, solar panels were installed from the very start. I have figured out how to use the website and app and understand how to see how much the panels are generating, and how much charge is on the battery. On a day like today, the battery reaches…
-
Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)
Hi, I'll try to keep this short but can provide more details if required. Setup: my house has a Gas boiler and a Gas fire. My gas meter is old: Landis + Gyr E6S. It is not a smart meter. My boiler is Worcester Greenstar 42CDi serving underfloor heating downstairs, radiators upstairs and domestic hot water. In August last…
-
British Gas Hive Saver Tariff
Interesting developments from BG (Centrica) if you have Hive Heating Plus which you should be able to get more or less free if you Buy at the right time........ When my switch goes through will update with the revised Standing Charges and Rates (Didn't take a screenshot but should have) Both significantly under the Price…
-
End User Queries Heat Network
Hi Team Need some inputs with respect to few end user queries related to Heat Networks. BackGround:I am a tenant in a flat. As a part of our moving-in process were NOT kept aware by the LETTING AGENT that the heating & hot water to our flat is via communal system "heat network". Though we were not informed about heat…
-
MSE Energy Club
Hi Does anyone know if MSE Energy Club is up and running, it states hopefully 4.30 toady but I have been refreshing the page and it is not open. It does state hopefully and they would update on the page if they cant get it running Thanks
-
Are there any free boiler grants for (existing) condensing boilers?
Hi - my friend lives on her own and is on ESA benefit, due to long-term ill health. Her boiler stopped working a couple of months ago and she is without any heating or hot water. She's had someone in to look at it, but was told due to the age and condition, it is not repairable. She has contacted a few firms to enquire…
-
Is Octopus getting slow ?
I always give Octopus my meter readings on the first of the month. Up to January 2024 a couple of days later I would get the bill online up to the last day of the month of January. I have noticed my January bill was dated 6th February and the bill was later than usual. Now we are March 5th. My DD was deducted from my bank…
-
MSE Guide - Electric vehicles
Hi all, We have new Electric vehicles guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Andrew