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MSE News: Energy Price Cap predicted to fall by less than expected – so should you fix now?
The Energy Price Cap, which dictates the rates most people pay for energy, is now predicted to fall by less than expected over the next year, according to the latest data from analysts Cornwall Insight. It means you'd pay on average 15% less than the current Price Cap over the next year – but you could save more than this…
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given day and night readings wrong way round to Outfox the Market,
how easy is it to get outfox the market to rebill me after my mistake of given them the wrong day and night readings, (i gave them the wrong way round) ive tried emailing them but no reply as of yet, and dont have time to ring as i dont get home in time as they close at 5pm dont want it to drag on and on etc, just want to…
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Best EV Tariff 2024 vs Agile Octopus
Hello, can anybody advise me on the current best EV Tariff. Looking for one with a good overnight rate. Considering Agile Octopus but not sure if I would be better off with an EV Tariif I know the price of upfront.
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Aga and Freezer
Am getting a new freezer - is it likely to push up my energy bills if I put it in the same room as my aga (which is on all the time)? I could put it elsewhere.
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Has anyone had this situation
Hi all, We live in a ground floor maisonette and tried to get a smart meter installed but when the engineer came out he said he wouldn't be able to do anything as our electric supply was connected with the property above us and if he tried doing anything without seeing that everything in the above property was properly…
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I have solar panels but don't fully understand how it works
I have recently moved into a new build council house. As the house is brand new, solar panels were installed from the very start. I have figured out how to use the website and app and understand how to see how much the panels are generating, and how much charge is on the battery. On a day like today, the battery reaches…
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British Gas Hive Saver Tariff
Interesting developments from BG (Centrica) if you have Hive Heating Plus which you should be able to get more or less free if you Buy at the right time........ When my switch goes through will update with the revised Standing Charges and Rates (Didn't take a screenshot but should have) Both significantly under the Price…
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End User Queries Heat Network
Hi Team Need some inputs with respect to few end user queries related to Heat Networks. BackGround:I am a tenant in a flat. As a part of our moving-in process were NOT kept aware by the LETTING AGENT that the heating & hot water to our flat is via communal system "heat network". Though we were not informed about heat…
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Are there any free boiler grants for (existing) condensing boilers?
Hi - my friend lives on her own and is on ESA benefit, due to long-term ill health. Her boiler stopped working a couple of months ago and she is without any heating or hot water. She's had someone in to look at it, but was told due to the age and condition, it is not repairable. She has contacted a few firms to enquire…
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MSE Guide - Electric vehicles
Hi all, We have new Electric vehicles guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Andrew
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Octopus Debt Arrangement to Pay on Credit Report
Credit Karma have just sent me an email stating Octopus have entered into a debt arrangement to pay for my account on the 16th February. I've gone on and November has no data but December has an A for this arrangement. (The account balance shows £0 on my report) In November I paid my October bill and left my account £9 in…
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Octopus Energy "System 7" electric smart meter reading problem since October 2023
I have a dual fuel contract with Octopus Energy however Since October 2023, whilst they have billed for the gas usage the have been unable to split the day night usage on my electric smart meter and have not charged anything for the electricity. I have emailed and phoned and found as on another thread that the service is…
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British Gas credit use (cost + debt), had enough for 4 years so considering court action.
Hi GAS ONLY METER WITH BRITISH GAS. I'll try and keep it brief and my issue has been ongoing for 4 years and there is a lot that has happened in terms of communication. I had some medical conditions from the end of 2018 and was incapable of work etc (I have threads on here for these) and built up a debt of approx £1,550…
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Blank smart meter
My gas smart meter is blank and won't display anything when I press the buttons. It's been like that for 7 months. British gas have finally agreed to give me a new meter, but how will I know what my usage is? I don't trust British gas to estimate my usage. Does the meter keep recording usage even if the display dies? Can I…
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EON Drive fixed V2
I have recently purchase an EV (Mustang Mach E) so I am looking at my options for which energy tariff to be on. I am currently with EON, on their Next Pledge V3 deal which runs until December with a £25 exit fee per fuel. I have an EON smart meter installed. I am currently paying 26.88p per kWh for electricity that will go…
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List of all EDF tariffs difficult to find
I'm on EDF and I'm trying to get a list of all the available tariffs. They are either forcing me to log in and get a quote, or if I don't log in, they force me to call for a quote even though I've given my post code so they know where I am in the country. I'm concerned that I'm not seeing all the range of tariffs because…
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Loyal Octopus 12M Fixed - Unexpected Exit Fees
I signed up for this Tariff, full title "Loyal Octopus 12M Fixed September 2023 v1", after seeing it in one of the regular MSE emails. I only signed up because the information from MSE stated there were no Exit Fees. If I go on the Octopus site now their current version also states no Exit Fees. However, as part of an…
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£815 British Gas bill
Hi Newbie here I decided to leave British Gas after several years of having them as my electricity provider paying them £94 pounds a month. I followed advice and joined Octopus on £78 a month which soon dropped to £56 a month. Meanwhile I reclaimed an over payment of £500 in credit from British gas, but when I contacted…
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Energy minister responds to Martin Lewis's letter calling for protection for customers of bust firms
Energy Secretary Claire Coutinho has confirmed the Government will look for solutions to help people being chased for debts owed to defunct energy firms, who currently have no viable way to escalate complaints. It follows a letter sent by MoneySavingExpert.com (MSE) founder Martin Lewis calling for urgent action on the…
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How are you comparing energy prices?
I understand the MSE. Cheap energy club is no longer operating and I checked Uswitch and they only show me the fixed deal with so energy, so I was wondering what others are doing to compare ther energy tariff with the market ? has it now resorted to us having to compare manually by visiting every energy companies website…