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Flux from April?
It's tariff change time approaching again. Has anyone who stayed on Flux over winter had an email telling them what the new prices will be from 1st April? Just wondering if it'll be worth switching back from Agile...
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Total Heating Total Control (THTC) all electric home tariff monopoly by OVO (formally SSE)
I've been tied into an SSE Total Heating Total Control (THTC) all electric domestic tariff since moving into my modest 3-bedroom detached bungalow in a rural coastal village of NE Scotland since 1997. Over the years I have upgraded the heating (Quantum storage and Monteray panel heaters), water heating storage, double…
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Business electricity rates - too good to be true?
Hi, apologies if this should be in the small business section, I wasn't too sure. I am currently on deemed rates for my first new business premises. I have been looking into contracts and my current provider's rates would be more than the deemed rates. I am a low user >1000kw per year so the standing charge would be high.…
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Standing Charge for uninhabitable property
Hi, I'm in the process of renovating my house and am living elsewhere. There delays due to COVID and now the cost of materials and labour. I had to take edf to the ombudsman in 2022 to waive the standing charge and now edf have come back saying they've updated their system and do not waive standing charge anymore. The…
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Charged imperial on a metric meter
I have just discovered that I have been charged imperial on a metric meter since 2013! It would seem that Npower, who changed the meter over, did not register it on the national database and therefore I have been billed wrongly for over 10 years. I read my meter every month but was unaware of the differences. The only…
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EDF leccy smart meter stopped reading
I received the statement on the 12th for gas, all correct with the tariff change end of March, but there was nothing on electricity. Just checked my account and leccy smart meter hasn't sent out anything since 12th March. The numbers do run in the meter, looks OK except the text Load Limit Status Inactive looks like…
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Extremely High Gas Usage
Hello, We are in a 4 bedroom detached house - 30 years old. Loft insulation is so-so. We have a 7 year old Baxi boiler that is serviced annually. Most of the 11 radiators do not have TRVs. The thermostat is in our (cold) entrance hall. Apart from the boiler we have no other gas appliances. We have already been in touch…
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Am I entitled to see an engineer's report
If an engineer had attended my property to fix an issue, am I entitled to see the report? I have been told I'm not as it may contain commercially sensitive information or person identifiable information. I've gone back and said that information can be redacted but I am still denied this. I've raised a DSAR and received a…
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How to fill the data gap?
There is a gap of about 12 days in the data from my smart meter. Data stopped being received but started again a few days ago. I'm on a Time of Use (EV) tariff so I cannot be billed properly with this missing data. By all accounts the missing data is still stored on my smart meter so could be downloaded but whatever…
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Tulo Energy - anyone used them?
They come up as the cheapest for me by a fair bit with no exit fees. Variable yes but being a small provider may be able to stay cheap and apparently have been going a few years and survived the energy crisis that knocked many out of the market. There's no trustpilot reviews for them but noted some on here did join them in…
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Have I made a mistake?
Hoping for some feedback/advice please. I'm with British gas, standard variable, a low user Electric 858kWh Gas 1958kWh per annum. Pre 31/3/24 Electric 35.68p/day unit 15.57/night unit SC 54.34/day Gas 7.34/unit SC 29.6/day DD £60.10 /month Account in credit by £75.00 Bill 1/4/24 1/4/24 New Standard variable rate Electric…
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Energy company reluctant to upgrade Smart Meter
I have Series 1 Smart meters supplied by BG some 8yrs ago. I requested a In Home Display from our current supplier to which they supplied. As the meters are of the 1st Gen, the IHD will not connect even within 50cm distance. Been advised the meters are too old by the energy company. When using the energy hub, the…
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SSE Have dug a large trench in my driveway and left it
SSE in investigating a neighbours electricity issues have dug a large trench (12 feet by 8 feet) in my driveway with cables exposed and put plastic barriers up around it. They told me it would be fixed before they started the work, but then scrambled to get out of the drive when they finished leaving the hole. I have…
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Octopus Tracker
I just wondered about people's experiences with this tariff and whether they feel they are winners or losers. I got a quote from them yesterday, and I have to say I find the numbers highly misleading. The figures are very attractive, beating even the good fixed rate tariff I got from Avro, but presumably based on an…
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Smart meter installed without our knowledge, (or our suppliers!)
We've just discovered we have had a smart meter fitted - the meter house is outside. We recently tried to provide our supplier (EON) with a meter reading but they said it was too low - and when my partner sent them a photo, they realised it was a smart meter and not on their records. The upshot is that we've gone from…
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Business or domestic ?
Hi. I've been in my flat above a business since August last year. My landlord (business owner downstairs) has been sending me meter readings and my share of the electricity as I don't have a meter in the flat but a sub meter from the business downstairs. I have recently found out that's it's only a business account and…
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British Gas
British gas will not currently offer me a full bill monthly direct debit. Their chat says just cancel the direct debit and pay the full bill when I get it it every month. Will I be penalised with a higher unit rate and standing charge or not ?? I am currently on standard variable rate.
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Changing meter in empty property
Hi all, I'm helping out with a property which has been empty for 12 years and is being completely rewired and renovated, including the installation of Quantum storage heaters. Part of the work involved is replacing the current meter (which is blank) with a two rate meter. Does anyone know who I should get in touch with to…
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Octopus app wheel of fortune - anyone ever 'won' anything?
Everytime I log into the app, I spin that daily wheel. Probably done it a 100 times and never won anything. I wondered if anyone else has?
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Great British Insulation Scheme - eligibility criteria
Hello all, We applied via the Great British Insulation Scheme and was surprised that were might be eligible for some funding and so continued with the application. Our supplier is EDF Energy. I had a call today from the local supplier doing the installation and they asked me these questions right from the start: Do you…