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Octopus energy, their cumulative meter total on your account doesn't match smart actual meter
I'm posting this as I've discovered this on 2 separate accounts now. Octopus have a cumulative meter reading on your account. Obviously the idea is that you get billed on the units used between readings. However, on 2 accounts I've noticed that this bears no relation to if you physically check the cumulative total on the…
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Install gas or electric in flat
I have just purchased a flat and don't know, what is the best route to go down regarding heating. At the moment there are storage heaters( old ones) in the bedroom and lounge and a gas boiler to heat the water. The gas boiler needs replacing anyway. What would our best option be replace the boiler like for like and buy…
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What a delight Nero coffee free for Octopus customers
Well we had a cold coffee from Nero free on Octopus circa £4 and another one for £1 from three+ circa £4. £1 spend bargain
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Scottish Power and SEG
About a month and a half ago, I applied to Scottish Power for SEG for my solar panels. And since then, I have heard nothing. Any follow up emails have disappeared into the void. I have contacted Scottish Power via their Chatbot only to be told to contact them directly using the same email address. Does anyone have any tips…
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Removed gas meter but still on gas tariffs
Hi, the property does not have gas usage and paid Eon to remove the gas meter. The property uses electricity only. It took a very long time for them to get an appointment and remove it. They inactive the meter and do not charge gas anymore. However, the tariff still has both electricity and gas rates. When we changed the…
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Has anyone had this situation
Hi all, We live in a ground floor maisonette and tried to get a smart meter installed but when the engineer came out he said he wouldn't be able to do anything as our electric supply was connected with the property above us and if he tried doing anything without seeing that everything in the above property was properly…
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Boilers
Do the government still do boiler grants for boilers over 20 years old. We have a boiler that needs replacing but struggling to afford it. We have a son on Dla. Keep seeing adverts but not sure how genuine they are particularly as when you click on them they ask for so much Information
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British Gas the worst company
Hi Martin and the readers I moved into the new house in Dec 2022 with having British Gas as gas supplier. I notified British Gas straightway by giving them my meter reading by email. It had been a full year but no energy account was set up to my name. I kept receiving bills addressed to the occupier. I paid 2 bills…
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Can a Smart meter be installed flat (horizontally)?
I want a Smart meter but have limited space and a Smart electricity meter + comms device won't fit vertically on the wall, but it could do if it was laid flat. Is that allowed? I have contacted my provider's 3 times but can't get an answer.
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Octopus Energy - Intelligent Octopus & EV's Watch out
Just to make people aware and not sure if anyone else is having this issue. I switched to the intelligent Octopus tariff recently as I have an EV and this all set up fine. I was monitoring my smart meter to keep an eye on my use age and i noticed my daily and monthly use age in October and November had dropped on what i…
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New to solar panels, should I charge the battery to reduce bill?
Hi, I am relatively new to having solar panels and a battery and so far think they’re good. Now that the sun has started to show and I’m seeing some real benefits I’m wondering when other people with solar and a battery charge them. I’m on a tariff that has a cheap rate overnight which is 16.7p and my SEG tariff is 40p per…
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Renting a studio- gas leak??
Hello, sorry if this is in the wrong section I’m new here but just need some advice im renting my first studio flat and smelt a strong gas smell when I woke up this morning so I gave the emergancy gas line a ring and they sent someone out to check it out. They confirmed it was a small gas leak, and have capped my supply…
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Economy 10 suppliers July 2023
Trying to (manually) compare E10 suppliers in July 2023 to see if worth switching. I’ve got a 2nd generation smart meter, and keen to stick with E10, 16% peak, 84% off peak use (E7 would likely see a substantial swing from off peak to peak). So far, I’ve got: EDF - peak .4544 off peak .1535 standing .4969 Ovo - peak .3199…
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British gas/Scottish power
Right, I have been with Scottish power for 2 1/2 years, this feburary British gas took it upon themselves to switch me from my current provider, I only found out when had email saying sorry your leaving from Scottish power, so got on the phone and said I haven't made a switch what's going on, Scottish power said no worries…
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OVO ONE YEAR FIX (LOYALTY)
There are two one year fix’s quoted in ‘Martins’ table…..as a long standing OVO customer the one I am attracted to is the ‘loyalty’ one….slightly cheaper than the other, but importantly allows for changing to another fix (in house) without fees….however when logging in I only seem to find the simple single one year fix and…
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British Gas DDM increase
HELP! My B.Gas electricity usage is pretty static, not using electric for heating or cooking. At the end of February I was £107 in credit with a monthly DDM of £35. Yesterday I received an email from B.Gas stating that from May my DDM was increasing to £90 per month! So I asked B.Gas why? I have spoken to two 'customer…
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How Long to Wait When Meter Usage Data Not Being Sent?
I've only had my smart meter for a few months, but I've noticed no data has been sent to my supplier (or seen on Loop/Hugo or n3rgy/Guy Lipman site) since around 3am yesterday morning (so over 30 hours ago). This is for both gas (EDF) and electricity (Octopus). Usage data is showing on my IHD for both. At what point should…
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Electricity Bill Estimate vs Actual discrepancy?
I hadn't taken a meter reading for quite a while due to cancer and not being in the property. I received a bill for £950 based on estimated readings over 7months. I paid £450 and a few days later submitted a meter reading of 337 units more than the actual reading. This, spread over the last months of estimated reading…
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EDF Smart Meters Problem in Sending or Reading Data
On the EDF website Smart Hub I can see daily readings for gas and leccy, bar charts and everything. However, there is a message which says readings haven't been read since 12th March (leccy, had to give their my own reading) and 12th April (gas). So they are getting the data but are not able to process it in order to…
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MSE Guide - Electric vehicle energy tariffs
Hi all, We have new Electric vehicle energy tariffs guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Andrew