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New Thames Water Smart Meter installed
Yesterday Thames Water replaced my "dumb" water meter with a new smart meter (with sim card) - does anyone know how long before the new meter will appear in my account? How frequently does it upload readings to my TW account - daily/monthly? I assume there are no apps currently which can be connected to the readings like…
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Water bills to rise by less than planned from April 2024 as firms hit with £114 million penalty
Some water bills in England and Wales could rise by less than planned from April 2024, as 12 water companies have been hit with a collective £114 million penalty for missing targets on pollution, leaks and customer service. Read the full article here: Water bills to rise by less than planned from April 2024 as firms hit…
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Roughly how much should a unmetered Severn Trent water bill be?
I'm not on a water meter. My bill is just under £400 per year. My mum who lives a few streets away is £600 per year (also not on a meter). Both are standard 3 bed houses. Can't see any reason why one would be £200 higher than the other. Is mine lower than it should be or is my mums higher than it should be? In Derbyshire…
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Thames water bill for 4 years
I've just received an email from tw saying I've cancelled my direct debit. The last payment was July 2019! It's a very awkward situation because it's so hard to check back that far in my bank account. I did think it was a scam but it seems genuine. Can they do this?
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Water meter isolator.
Before I make any enquiries and if anyone knows the answer, here goes.Severn Trent changed an existing water meter a few years ago (internal battery dead) and at the same time their contractor fitted a 15mm stopcock after the meter to isolate it from the house side. Said stopcock has started leaking from the spindle gland.…
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Septic Tank Problem
We live in a semi which is 120 years old. We share a septic tank with our next door neighbours which runs int a soakaway and (we believe) feather drains on what was agricultural land adjacent to our homes. This worked well until last year when a massive housing development began on the agricultural land adjacent to our…
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HELP!! SE WATER Meter Reading
My elderly parents and disabled brother live in a bungalow and they received a bill that stated that they used 994 litres on average a day between (Nov & April) and that they therefore, need to increase their payment. This is equivalent to 33 baths or 12 showers a day!!!!! There is no way that they have used that and with…
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Thames water opened an account in my name without my knowledge and chasing me for payments?
Hi, I'm looking for some advice, I've had a number ringing my mobile over the last couple of weeks, as it's a number I don't recognise I ignore it, plus I can't answer my mobile while working. Today the same number called while I was on a break so I answered, turns out to be Thames water which was a surprise to me as I've…
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Rateable value UU
Just my wife and I have been living in our 4 bed detached since the girls went to Uni 5 years ago. So earlier this year we finally got round to looking to get a water meter from UU. Unfortunately there was no room for one either inside or outside the house (which took two visits). We were unaware of rateable values until I…
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Yorkshire Water
I have a water meter and last November they asked me to submit a reading as they hadn't had one for nearly three years. I gave them the reading over the phone and the monthly bill went up from £5 per month, I had £65 credit, to £15 per month. I have being trying to login to my account online and whichever browser I use it…
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Billed from the wrong water meter
I'm with severn trent water and in June I received a email telling me my water consumption was higher than usual. Waited for my bill in July and my payments had jumped from £52 month to £177 . Rang STwater and they asked for me to read my meter. After numerous phone calls we agreed on a engineer coming out because I…
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Thames Water - Broken Meter, who is at fault?
Hi, We moved into our house in 2020 and the meter reading was 863. We pay £42 a month DD and at end of 2022 I decided to do a meter reading, it was still 863! The initial letter stated that we paid for the water we used according to the meter, which was obviously broken. Is it TW's fault for not checking for 2 years or…
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Water bills - they never tell you but...
You can get a single person discount of 25% if you live alone. Definitely true of Thames Water and probably of others too.
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Are you being overcharged too?
I just had my water bill and spotted that for some reason [ha-ha!] my provider has decided that since they put the price up I've been using more than 35% more water each day compared with the first part of the bill period, meaning they have charged me for more water than I actually used when it was more expensive and less…
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Severn Trent radio meter
I've recently had a Severn Trent radio meter installed. For anyone with one, how long will it take for it to appear online (still says I don't have one) and how frequent do the readings get updated on your account portal? EDIT: my meter is now online
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Water Smart Meter Fitted - but bill estimated - over estimated x4 actual dial reading
I had a supposedly Smart Water meter fitted late last Nov - not by request - and neighbors were upgraded a while back (I was told I was being skipped as I already had a recent new dumb meter cf others).Have just had my first full 6 month bill issued - by Severn Trent - which came with a large estimated usage. I am a low…
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Sanity check on Direct Debit Affinity Water
I have just received a water bill for £110 covering seven months of usage (meter is outside and claimed to be read). I decided to set up a monthly direct debit but did not read the fine print and thought the set up was for one year, it was for seven months and was set as £30 per month. If the previous 7 months cost £110 ,…
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Faulty Smart Water Meter
Hello. Can someone advise me please. Our road had smart water meters installed in October last year. I have recently opted to activate my meter. However, I know my meter is faulty and giving an incorrect reading. I have contacted Thames Water and they insist there is nothing wrong with my meter. The customer services…
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SE Water
Hi I have just found out that SE Water have been billing me based on a four bedroom house. I only have two bedrooms. I am charged by rateable value as I can't have a water meter. Can I pursue a rebate? I have lived in my home for 35 years so this could be a considerable amount.
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Thames Water delaying water meter
Thames Water installed our water meter in January 2022, but it still hasn't been activated. I contact them every 1-2 months and they tell me someone will be in touch in 10 working days but nothing has happened. The consumer council for water bill estimator suggests we could be saving £300+ a year by switching to a meter -…