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Booking/Admin fee refund?
I recently bought tickets to a concert. That concert was then cancelled. So my refund is being processed. However the refund is not for the full amount, they dont seem to be willing to refund the "admin" fee. This seems really wrong to me. Is this right?
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Moneyclaim
Currently I have a case outstanding as the claimant. I paid an initial £455 and followed instructions. The defendant refused to go to mediation, the case now escalated to small claims I now need to pay a further £300+ why is this I’ve had little for my initial £455 are these refundable if I win?
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Kitchen Knives 25yr Guarantee
Bought a set of good Richardson Sheffield knives which came with 25 yr guarantee dropped one of the knives today on a tile floor and the tip of it snapped/broke off, will it be covered or would that be classed as outside of the t&c
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Broken dishwasher 9 months old
Hi I purchased a dishwasher from currys August 23 and its had numerous intermittent faults then it developed a major fault 4 weeks ago so booked in with a engineer because its under warranty. Took the day off work and the company rang me an hour after engineer was supposed to be arriving and said he was sick and…
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Ill father paying for EE phone contracts not in use
My father is seriously ill, and has dementia, and is sadly now in palliative care. I've discovered he's paying two monthly phone contracts with EE - for a phone he doesn't have and I think hasn't had for years. What are his rights in this situation? Am I able to ask EE for a refund? It feels like they should know these…
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Claim under the consumer rights act
I’m looking for some advice in relation to a claim I’ve made under the Consumer Rights Act 2015 in relation to a fridge freezer. I bought a fridge freezer in January 2020, cost of £849. A fault became apparent in 2023 and in March 2024 it had deteriorated to the extent it was not possible to use it as intended.…
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Car has been written off - what are my rights regarding valuation and Coparts?
My car has been written off in a non-fault accident. The Insurer (Ticker) is refusing to offer a value until the car is taken away by Coparts. My understanding is that I don't have to release the car until a valuation is agreed, but the claims handler isn't having any of it. What are my rights, please? I don't trust…
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14 days cooling off electric rewire
Hi all On Wednesday I signed terms and conditions contract with a electrical company to rewire my property. They had no agreed a specific date to start exactly other than in 2 weeks roughly. I paid them 50% already for the quote. Due to certain reasons I won't go into I had to cancel this job yesterday (thursday) no work…
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Argos Home Delivery
On 23
January 2024 I ordered online an Apple Watch to be delivered to my home address
as a Valentines gift to my husband. The parcel was delivered by Yodel and I sent Argos POD’s. I paid for the watch using my Argos card. As it was a
Valentines gift I didn’t open the box until a week later and found not an Apple
Watch…
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Damaged shower screen - time elapsed query
Hi all, I bought a glass shower screen from an online retailer in early January, as part of a larger order to refurbish our bathroom. Paid on my credit card and have since paid off the balance. I inspected the delivered boxes, and confirmed that they were undamaged, but did not unseal and go through everything…
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Contract phone not delivered - what are my rights?
Hi MSE Forum Hope you are all well!! Got a weird one that I am hoping you can support with. Long winded and weird one. On Wednesday this week I ordered an expensive phone. There was a short delay for delivery so it was not forecast to arrive until the 12th of April next week. This date was fine as I was working in the…
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Potential faulty catalytic converter
Hi all, Last September I had a new Catalytic converter fitted as the old one was corroded. Ever since then the cars engine warning light keeps coming on and off, with fault codes reading a Catalytic converter issue. I have asked the mechanic who fitted it to put in a warranty claim as I'm not happy that the part isn't…
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New TV - safest place to purchase
About to buy our first new TV for a few years and we’re out of London now so ‘local’ retailers are limited. I’ve narrowed down to a couple of ‘full price’ models but also looking at clearance stock. If I go for the ‘full price’ option I can get from Richer Sounds (6yrs warranty), John Lewis (5yrs warranty) or Samsung…
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Golf club subscriptions
Hi, I've paid in advance for next year's golf su scriptions, they don't start till the 1st May 2024, I now can't play, can I get my money back as I it has not started yet, thank you
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Isis Solar - Free Panels - something fishy going on?
We were one of the many households that jumped on the ISIS Solar bandwagon back in 2011 and had free solar panels installed. We are just coming to sell our house, and I've found out that ISIS Solar have gone out of business, so in theory ownership of the panels should revert back to me. However, I've been doing some…
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Amazon closed my account, I am totally perplexed and can't speak to a human or chatbot
I realise (having looked at threads on this site and others) that there is no consumer right to have an Amazon account but my husband and I have both been told that our Amazon accounts have been terminated due to misuse of services. We are totally perplexed as to why and I don't recall seeing an email which they said I…
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Paying for poorly fitting new dentures
Dentures were fitted on top of newly extracted teeth. upon the anesthetic wearing off it was apparent that they are crooked with teeth on one side too short to enable chewing. My private dentist is now charging me for making a second set. Should they be charging me when the original one was badly made? Surely if there is a…
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Sumup text receipt
I keep getting text receipts from sumup for purchases I havent made, no one is using my bank details as the money for these purchases don't come out of my account, is it just a case of wrong phone number?
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Expensive Jacket from Outlet Store - Faulty
Hello All, Would like to engage on your expert views. I purchased a jacket from an outlet 2 weeks ago, however I have discovered the threading coming loose at the cuffs and on one cuff the lining has now come loose so there is a hole. The T+Cs for the outlet purchase is only exchanges or credit notes for returns within 20…
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Foreign object in supermarket food - who to report to?
After some advice. I don't want to go into specifics here but I found a large item within a food product this evening, which was purchased from a major UK retailer. Can anyone tell me my best route on reporting this to a higher power, beyond the retailer? This is not my first bad experience with said retailer but…