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Advice please
Hi guys, this is my first post, wondered what you made of my problem. Ordered 2 pairs of trainers online one for £30 and one for £10, got an email to say the £10 pair were out of stock so would only recieve the £30 pair but will get 10% off my next order. the pair in stock arrive and one of the shoes is slightly dirty and…
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Boiler service invoice
Quick question: Last month I paid an invoice for a service to my boiler plus parts required etc. Today I received a further invoice stating "extras unaccounted for on first invoice" - totalling £135 :eek: EXTRA As I believed that the first invoice received was for full and final settlement am I obliged to pay the second…
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Online item not fit for purpose ..rights
We recently ordered a large amount of skirting boards online. They arrived and are awful quality timber, with blade marks, defects along the detailing and also the top part of the skirting is thicker than the bottom piece meaning there is a lip when joined together. Where do we stand on returning them without a restocking…
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Double Glazing Gone Bad
Hi, I'm looking for some advice. We recently signed 2 contracts with a local firm one to install double glazing in a bay window and the other to install a new door and window. We paid deposit for both contracts. The windows installed in the bay are all the wrong size however the company will only replace 2 windows which we…
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How Can I Get the Information on My Complaint?
Hi all, A tricky question - How can I get information on my ongoing complaint against an employee of a service provider? To give you the summary, I called this company and wanted to speak to the Manager about a potential refund. I had enquired about this issue by email and the Manager left a message on my home phone asking…
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FedEx Duty fee with no warning
Hi, Yesterday I received a £75 (including a £10 admin fee) invoice from FedEx for taxes and duty on a product shipped from an non-EU country. I completely understand why the charges were sent, but my problem is that I had no pre-warning I would get them. The website I ordered off had no mention that I would receive them. I…
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Guarantee question
Afternoon all, Quick question. Having bought a washing machine from a well known high street store, it became faulty. They duly sent out an engineer to fix the problem 2 weeks ago. However the same fault has occured again(it is a softwear fault apparantly) They are going to send out an engineer again to "fix it" my only…
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Help! I'm being chased for a debt...
...thats not my own! :eek: I keep getting letters from threeG mobile phone company demanding payment for an unpaid bill, the address is my own but it's addressed to a company I've never heard of! Nor is it a previous occupier/tenant as I've lived here for 7 years and know the names of the previous owners and it's not them…
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Do I have a right to cancel my sofa order?
Can anyone help us. Approx ten days ago, we ordered a sofa, chair and footstool from a big chain. We have not as yet taken delivery which is due in the next three weeks. Prior to us placing the order,the store did not have the specific two seater we were interested in and the salesman suggested that testing (for comfort)…
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Should i pay postage costs for faulty goods
I bought DD a Swarovski ring for xmas 2010 from a local, independent store. Last month one of the stones fell out, so i returned it to the store. They'll be sending it back to Swarovski and have said there 'may' be a charge to repair it. I thought that as it was less than 6 months old, they should cover the costs or that…
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tesco taken payment almost 3 weeks later
Hiya everyone, Im hoping someone can advise me.......... almost 3 weeks ago i ordered the weekly shop for delivery the next day(sunday) once it had been picked i checked the bank and there was my balance and available balance(which showed that the tesco money was being held to go out, as usual) so because thats what…
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Faulty ring from Amazon
Hi guys, I've bought a ring for my fianc!e less then 3 months ago directly from Amazon. Everything was fine with it as it seemed to be well made, until this weekend. The big amethyst stone fell off unnoticed during a walk and we couldn't find it. It was quite expensive piece of jewellery but it seems the quality of wasn't…
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Used car advice - HELP PLEASE!
Hi - after some advice please. Bought a used car a bout 4 month ago. Around 3 weeks ago noticed a problem. Had RAC out - and took to my local garage following day. Garage attempted repair (£120). Took back 1 week later. Still a problem (they did warn me it may not sort problem). Contacted dealer purchased car from. He…
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Quidco cashback quick question
Hi everyone Sorry if this is in the wrong section I've searched and can't seem to find a good place to put it! I'm not sure if this is a big issue or not. I'm new to Quidco - I've only made one purchase through the site and it was for car insurance through their comparison site. I bought a policy with Admiral through…
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Acer Aspire One
Hi everyone, I hope someone can help. I purchased an Acer Aspire One netbook from Tesco Direct in December 2009. I was very happy with it until it developed a problem a couple of months ago - it would just turn itself off unexpectedly, and was very difficult to get it on again. This was an inconvenience at first, but the…
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Old style paper Argos Gift Vouchers
I have just come across £45 of the old style paper gift vouchers from Argos they have no expiry date they will be around 12yr old phoned customer sevices they told me they would not be valid what do u think anybody any ideas
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Cash Converters Have Lost My Stuff :(
hi all Im after some advise. Me and my fiancee put sum blu rays and dvd box sets in cash converters and i went to pay and get them back earlier this week and they cant find any of them...They keep fobbing me off sayin theyre going to do a stock check as it will def. be somewhere in their stock room its just with £40,000…
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Help. Defrauded
Although I'm reluctant to post as the situation I am in is entirely a result of my own stupidity, I have reached a point where I really am looking for help wherever I can find it. I recently purchased an item advertised on the 'Preloved' website for £900. Having exchanged emails, texts and calls with the seller and having…
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enviroment health officers
Can someone tell me if an environmental health officer can walk all over your property without issuing a warrent first? I live on our family farm my parents own the farm and we have propertly on the farm we have a patch of land like a big hole we call the pool hole nothing has ever been kept in it , now my 21 yr old son…
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Pricing error?
I have come across a fantastic bargain online, and it may be a pricing error. However, I have ordered at the advertised price, received a confirmation email and payment has been taken. Can the supplier refuse to supply if it turns out that an error was made in the pricing, even though payment has been taken?