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Octopus Energy-Take over of Shell customers
I entered into a fixed 12 month agreement with Shell in Feb/March 2024. Since Octopus energy took control of my account, they had a 12 month agreement which I took advantage of. On my latest bill they have charged me £150 early exit fee for leaving the Shell scheme and fixing with Octopus energy. My argument is that I…
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EDF Harrassment!
I’m wondering if anyone else are being constantly bombarded by EDF to confirm an appointment for an engineer to visit your home to replace both your Gas Meter and your Electricity Meter? I had a faulty Gas Meter last year and 4 Gas Meters later my current one is in place. I had to go through several days with a GAS LEAK…
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Scottish Power Billing Frequency
Apologies if this has been asked before, (my first post and I'm not getting the hang of it too well). My Dad is with Scottish Power and like most folks he pays by monthly direct debit. Billing seems to be on a very varied basis which makes it super awkward for him to see for himself how close to ideal his monthly payment…
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A cautionary tale
I use Eon for my energy. Last year, I opted for one of their Loyalty tariffs as it was a) cheaper than SVR; b) stated that exit fees would only apply on change of supplier. So, last October, Eon told me that I could save by switching to one of their Pledge Tracker Tariffs. But I thought I would check with their customer…
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Exit EDF early
Does anybody have any experience of switching tariff with EDF early within the 49 period? They advised that my Total Fix May 24 was well within the 49 days now so I could switch with no fee so I've just switched to their standard variable. However they are now trying to tell me that changing to the standard variable will…
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Duty of care from utility provider or backbilling?
I'm trying to help someone who has suddenly been given a ridiculously high utility bill. I don't know all the reasons behind it yet like how much energy they have been using and all the usual things. But my question is this....shouldn't a utility provider be regularly reviewing how much energy is being used and how much is…
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Octopus Agile vs Tracker vs Go
Any views on whether there is a clear answer to which tariff would be cheapest over a full year if I am an high energy user (about £420 per month DD for Electric and Gas) with an EV which is used for on average a couple of hundred miles a week and charged mainly at home? We don’t have solar or battery and we shift a bit of…
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Octopus energy, their cumulative meter total on your account doesn't match smart actual meter
I'm posting this as I've discovered this on 2 separate accounts now. Octopus have a cumulative meter reading on your account. Obviously the idea is that you get billed on the units used between readings. However, on 2 accounts I've noticed that this bears no relation to if you physically check the cumulative total on the…
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What a delight Nero coffee free for Octopus customers
Well we had a cold coffee from Nero free on Octopus circa £4 and another one for £1 from three+ circa £4. £1 spend bargain
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Scottish Power and SEG
About a month and a half ago, I applied to Scottish Power for SEG for my solar panels. And since then, I have heard nothing. Any follow up emails have disappeared into the void. I have contacted Scottish Power via their Chatbot only to be told to contact them directly using the same email address. Does anyone have any tips…
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Removed gas meter but still on gas tariffs
Hi, the property does not have gas usage and paid Eon to remove the gas meter. The property uses electricity only. It took a very long time for them to get an appointment and remove it. They inactive the meter and do not charge gas anymore. However, the tariff still has both electricity and gas rates. When we changed the…
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Has anyone had this situation
Hi all, We live in a ground floor maisonette and tried to get a smart meter installed but when the engineer came out he said he wouldn't be able to do anything as our electric supply was connected with the property above us and if he tried doing anything without seeing that everything in the above property was properly…
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Boilers
Do the government still do boiler grants for boilers over 20 years old. We have a boiler that needs replacing but struggling to afford it. We have a son on Dla. Keep seeing adverts but not sure how genuine they are particularly as when you click on them they ask for so much Information
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British Gas the worst company
Hi Martin and the readers I moved into the new house in Dec 2022 with having British Gas as gas supplier. I notified British Gas straightway by giving them my meter reading by email. It had been a full year but no energy account was set up to my name. I kept receiving bills addressed to the occupier. I paid 2 bills…
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Can a Smart meter be installed flat (horizontally)?
I want a Smart meter but have limited space and a Smart electricity meter + comms device won't fit vertically on the wall, but it could do if it was laid flat. Is that allowed? I have contacted my provider's 3 times but can't get an answer.
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Octopus Energy - Intelligent Octopus & EV's Watch out
Just to make people aware and not sure if anyone else is having this issue. I switched to the intelligent Octopus tariff recently as I have an EV and this all set up fine. I was monitoring my smart meter to keep an eye on my use age and i noticed my daily and monthly use age in October and November had dropped on what i…
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New to solar panels, should I charge the battery to reduce bill?
Hi, I am relatively new to having solar panels and a battery and so far think they’re good. Now that the sun has started to show and I’m seeing some real benefits I’m wondering when other people with solar and a battery charge them. I’m on a tariff that has a cheap rate overnight which is 16.7p and my SEG tariff is 40p per…
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Renting a studio- gas leak??
Hello, sorry if this is in the wrong section I’m new here but just need some advice im renting my first studio flat and smelt a strong gas smell when I woke up this morning so I gave the emergancy gas line a ring and they sent someone out to check it out. They confirmed it was a small gas leak, and have capped my supply…
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Economy 10 suppliers July 2023
Trying to (manually) compare E10 suppliers in July 2023 to see if worth switching. I’ve got a 2nd generation smart meter, and keen to stick with E10, 16% peak, 84% off peak use (E7 would likely see a substantial swing from off peak to peak). So far, I’ve got: EDF - peak .4544 off peak .1535 standing .4969 Ovo - peak .3199…
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British gas/Scottish power
Right, I have been with Scottish power for 2 1/2 years, this feburary British gas took it upon themselves to switch me from my current provider, I only found out when had email saying sorry your leaving from Scottish power, so got on the phone and said I haven't made a switch what's going on, Scottish power said no worries…