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2014 Citroen DS3 1.2 puretech Engine Fault on day of collection - advice needed
Hi, I'm looking for advice. I bought a car from a trader and on the day of collection (Saturday), but after log book had been transferred and balance paid, just as I was about to drive the car away, it came up with an 'engine fault'. It never left the traders forecourt. I told him I wanted a refund on the car as it…
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Partial refund on accommodation - sense check on amount to ask for
I had booked a self-catering apartment for a city break in the UK for 2 nights. Half way through the plumbing failed (with hindsight it was making some strange noises before), long story short - sewage was coming out of the shower rendering the one and only bathroom and W/C unusable. The owner required a lot of prompting…
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Rights after paying car deposit/reserve
I have been looking for a used car and took a particular car for a test drive. I really liked the car, but needed to have a think before buying. I asked if I could put a reserve down so others couldn’t buy it while I considered my options. I paid £100 and the receipt said “hold for 2 weeks”. Since then, I have done a lot…
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Natwest Fraud
I've recently been a victim of fraud via the Emergency Cash function, that Natwest offers. I have been refunded the money taken and a very small amount as compensation, but I'm wondering if I need to take this further with the Ombudsman. I was told by my bank that 3 failed attempts, prior to the successful one, were made…
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Rights regarding damaged goods after 30 days
I bought a laptop from Laptops Direct and due to circumstances beyond my control I did not open it within the 30 days. I then discovered the screen was cracked. They have tried to tell me because it is damage rather than a fault I do not have a right to a repair or replacement as I did not report it within 30 days. Can…
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Question re credit card chargeback re non delivery of goods
Dear All, Not posted a query before, hope I am in the correct place! I ordered goods mid Feb 2024 from UK website, paying by credit card. I was given an ‘estimated’ delivery date on purchase for approx for 11 days later, with a tracking number. I kept checking the tracking, the goods were apparently in a warehouse in…
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Pegia ??
Does anybody know where https://pegia.com/ is based ?I am guessing Eastern European - but have no idea
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Gemporia
Any advice please? I bought a ring on line and on check out was offered a free re size service. I had the ring resized. At no time did anything come up on the screen to say this invalidated any returns. The ring wasn’t for me, so I sent it back, they have sent it right back quoting terms and conditions saying they won’t…
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Bensons - divan base broken - credit not enough to replace
Hi All, Looking for a bit of advice. My divan bed base is broken and is still under warranty. Bensons have confirmed the defect after several back and forth rounds of chat and emails with photos and videos. They have said that as the base is discontinued they will offer a replacement and have offered me the £300 we spent…
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Pure Electric Scooter - no response from vendor
Purchased Pure Eletric scooter - June 2023 online from Pure Electric
Lost proof of purchase but have Klarna payments as evidence of purchase. The scooter main bar has snapped (metal). Have tried contacting vendor via help section (email) no contact number anywhere, also twitter. Have had literally no response in a week.…
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Faulty Google Pixel 8 Pro - warranty void due to cosmetic damage
Hi all So, as the thread suggests, I bought a Pixel 8 Pro back in January, and immediately out of the box I had issues with the Bluetooth connection to my car. I looked it up online and discovered lots of people had issues with Bluetooth on the Pixel too, so assumed a software update or something would fix it. I then also…
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Builder refusing to communicate or work
Hi. I'm afraid this is long! We engaged a builder in December 2022 to do a loft conversion @ £45,000 inc VAT. We paid 40% upfront for materials and to secure a build slot. The builder was well known locally, checkatrade accredited and VAT registered. He was fully insured. The build was delayed by the structural engineer…
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Wren kitchen issues - take to Ombudsman?
We have recently had a Wren kitchen installed for which we have made a complaint following a number of issues we had. Having had some back and forth with their complaints department, we have been offered compensation of slightly under 2% of our kitchen cost (excluding fitting) which is almost double their initial offer but…
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Online purchase of digital content
I needed to convert a pdf document into a word document so I used an online company and paid £1. There was advice that stated I had a 7 day free trial and if I didn't cancel then I would be charged after the 7 days. Exactly 7 days after I "signed up" they debited my card with the amount. Am I covered under the 14 day…
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New roof, cash in hand?
We are booked in to have a new roof with a roofer that recently did a new roof for our neighbour and did a good job. We had a few quotes and the prices were all about the same with the same guarantees so we decided to go with the one that did our neighbours roof. After waiting months due to bad weather etc ( which he kept…
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Amazon Refusing to Engage on Refund my Old Bank Returned
Hi, A few months ago I returned an item under warranty to Amazon. However unfortunately the refund went to my old debit card from my 6-month closed NatWest account. Initially Amazon were helpful and provided the reference number (or ARN) of the transaction so NatWest could trace it. However NatWest told me that it would…
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Wedding Videographer agreed to refund, gone silent
Hi, we complained about our wedding videographer, he mis-remembered our wedding video package, sent us the cheaper version, lost the master footage, and realised we'd paid for the full thing. We agreed to give him a chance to make a satisfactory go of it with the footage he still had, and that he would refund us the…
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Company lost my data & failed to report - what do I do?
Hello everyone - I've had a letter from a wealth management firm I've used in the past (set up my mortage years ago) saying my data has been stolen. I'm no expert in this area and don'T really know who to turn to so thought I'd post here. It strikes me that they don't outline what data was stolen, and that they didn't…
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Taking Amazon to court
Hello everyone, I am taking Amazon to court. If you want to know why then read on. In 2020, I bought some Apple Airpods for my wife for her birthday. Recently, they started crackling, so she took them to the Apple Store in Edinburgh and they ran some diagnostics on them. They were part of a faulty batch. They knew the…
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Am I likely to win a small claims court against Evan Halshaws
Hello everyone, I bought a BMW from Evan Halshaw's in July 2023. I have emails saying there was a rattle on the turbo before i bought it. I was assured that it was replaced and fixed. There was a sensor missing on the car which read RCD failure until this was then fitted weeks later. I am now still having trouble with them…