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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Shared Subscripitons Rights
My understanding of marriage and common law partners is that a subscription services are available to both. Finances bound by marriage and common law under the same household, from taxes to joint accounts etc. With that being said - I understand subscription services cracking down on illegitimate sharing but can this even…
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Imploded cylinder after plumbing work - should we claim via plumbers public liability insurance?
Between April 4th and 5th, we hired a plumber to undertake various tasks in our home, including removing two radiators, replacing one with a larger unit, and repairing a broken valve. This required draining the central heating system each day over the two-day period. Leaving for a two-night family visit on Friday morning,…
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Small Claims Court guide
Small Claims Court Guide guide. Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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Pegia ??
Does anybody know where https://pegia.com/ is based ? I am guessing Eastern European - but have no idea
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Advise needed
Hi guys, I need an advise. So I've signed up for 12 month contract with the Gym on 09/2022. I've requested cancellation on 08/2023 to cancel my contract next month. I completely stopped checking emails as I thought since I paid for 12 months and requested cancellation, I don't have to do anything. So to my surprise, Debt…
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Topps Tiles LVT flooring falling apart
I bought LVT flooring from Topps tiles in 2021 which was 100% waterproof, scratch proof with a 25 yrs residential warranty for my living room, I purposefully bought something more substantial as I childmind.. By the following year, it was starting to crack in different areas and scratched.. It steadily got worse but didn't…
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Tradesperson paid & no show
Hello, I'm hoping someone can offer some advice about how best to proceed. About 2 months ago I paid a deposit of £4k to have work done on the roof, however he's delayed the job multiple times & promised start dates & not commenced. It's now at a point where he's not replying to my messages & I can't get a hold of him. His…
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14 day cooling off period and "Gestures of goodwill"
So I had my sodastream sparkling water maker break on me due to a design flaw. After much moaning from me and them telling me it was out of warranty eventually they eventually offered to replace it if I signed up to their annual "sparkle saver" plan that involves them shipping me the gas canisters as a service. In order to…
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New roof, cash in hand?
We are booked in to have a new roof with a roofer that recently did a new roof for our neighbour and did a good job. We had a few quotes and the prices were all about the same with the same guarantees so we decided to go with the one that did our neighbours roof. After waiting months due to bad weather etc ( which he kept…
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Royal Mail delivery - left unsafe - stolen
Hello. I’m after advice as I feel as I am being fobbed off by the retailer. I ordered some clothing from Hollister online and it was posted via Royal Mail to my address. Royal Mail delivered the parcel but as no one was home, it was left on my doorstep in clear view of the pavement with no attempt made to hide it or put it…
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Issue with new car
Hi. I purchased a brand new Volkswagen car (from stock) in December '23. Prior to purchasing, I had a long conversation with the sales person that i wanted the new car to have all (if not more) of the features which were already available on my then-current car (a '21 plate VW T-Roc). I also questioned whether the…
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Faulty product, returned, Boots refusing a refund!
Hi, to try & cut a long story short, I bought a Babylis straightener from Boots.com February 2023. It stopped working properly in September 2023. ConAir (Babylis) repaired it twice but it still didn’t work properly. I asked them to refund it and they referred me to Boots. Boots provided a postage paid label & I returned it…
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eHarmony - want to take £65 off me for cancelling
Hi all, my first post here. I recently signed up to eHarmony's online dating service. The sign-up process was fairly straightforward - fill in your details, and then it takes you to a "compatibility quiz" you have to take to be able to finish creating your account. I did this on Sunday 26th March - and upon finally (it…
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Ryanair have Cancelled my Flight
Ryanair have cancelled my flight and I've rebooked onto an alternative two days later. However, I had booked a night on arrival in Malaga that was prepaid and non-refundable through Hotels.com. If I can't change or get a refund on that stay from Hotels.com, can I claim the cost from Ryanair?
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Independent Furniture Inspection?
Hi, I bought a bed from Dreams a year and a half ago, the bed has a fault and after reading the reviews it appears many other people are experiencing the same fault, as its been over a year since I bought it, Dreams have said I need to get the bed inspected and a report be provided to move further, they have suggested a…
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Ee refusing a return
I am returning my contract phone under the 14 day cooling off period, I got an email today stating they refused as I have not provided the imei number. When filling out the return it asked for one from the box (the phones still sealed) I couldn’t find the imei on the box it’s either not on there or two small for me to…
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Faulty Freezer Compensation for food
Hi, I have recently bought a Beko freezer and within a week it malfunctioned. An engineer confirmed this and a refund and pick-up has been arranged via AO. This damaged food within costing over £60 is not being dealt with as Beko stated they do not cover the contents and told nobody will. Home insurance is requesting…
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Just Eat refuse to refund
Hi there, I ordered a takeaway from McDonald's via Just Eat on Friday. When the app alerted me it had been delivered, I opened my door to find one small bag, nowhere near large enough for my whole order, sitting on my doormat with no delivery man in sight (this is common practice, I live in a block of flats). Sure enough,…
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External Insulation supplier potentially gone out of business
Hello, Hope people might be able to help with advice on where I can / need to go next with the following situation. We agreed, signed a contract and paid a deposit with with a company to supply and install external insulation to our property. At the time of agreeing, they were on trust-a-trader, check-a-trade and the…
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Builders
I have had a new garden wall built and paid in full including waste disposal. No builder, or contact for 2 weeks and I still have quite a lot of waste AND more importantly to me builder had left a cement mixer. Any advise on what I can do about the cement mixer as. I can take the waste to the tip but I think, in law, I…