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Static caravan purchase
I bought a static caravan on a holiday park in 2022 for £58000 and just found out that they purchased it from someone who was upgrading to a newer one for £44000 I'm just wondering if they were allowed to put so much price on reselling a caravan
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Goldsmiths lost my watch
Help! Goldsmiths sent away my (rather expensive) watch for a service and have lost it. It was a present and holds sentimental value. The brand no longer do that watch and the nearest ‘like for like’ is triple the price. Where do I stand?
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MusicMagpie not paid
Hi all i sold some media to MM they emailed me on the 12/04/24 telling me they received it and I will be paid the next working day (which I assumed would be Monday 15/04/24) when I check my account it still says we have received your items once checked payment will be processed i sent an email on the 15/04/24 to MM and…
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Unexpected extra charge for hotel breakfast on booking.com
We used booking.com to book a hotel for 4 (2 adults, 2 children) with breakfast. Booking.com sent us an order confirmation which said there was about 6 euros city tax to pay at the hotel but didn't show any other charges. On arrival the hotel said it only included 2 breakfasts, and we had to pay for 2 children's breakfasts…
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Four year old Volvo leaking
My 4.5 year old Volvo has developed water ingress from the sunroof. The dealership are repairing the failed seal. Should I really have to pay the full cost of the replacement? I did not expect a top of the range XC60 to develop such a fault so soon in its life! Many thanks for any advice on this.
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Bill after over 2.5 years after private operation
Hi, I had a major operation in a private hospital covered by insurance in June-21. The hospital contacted me in March -24 saying I still have a bill (around £100) to settle for outpatient medication. This is technically correct as my policy doesn’t cover out patient medication but can they bill me out of the blue nearly 3…
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Small claims victory - Advise needed - When to send the Bailiffs
Hi All My first post. I recently made a successful online small claim against a sizeable car hire company. They failed to offer a defence and a CCJ has been issued against them by the County Court stating that they must pay me the full amount. This was 10 weeks ago and nothing has been acknowledged or any money yet…
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Consumer rights delays to building materials
I ordered wooden cladding in February this year. The estimated time for delivery was 6-8 weeks. Having waited 10 weeks for delivery, my most recent conversation with them I was told to expect at least another 8 weeks, due to supplier delays. What are my consumer rights here? I've been told that a) they consider the…
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Right to reject approved used car from main dealer
Hello Everyone, I'm seeking advice regarding my rights to reject a vehicle I purchased. I bought an approved used car from a well-regarded dealer in the South of England. At the time of purchase, I noticed several defects and promptly informed the dealership. These included an engine rattle, issues with the battery not…
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Booking/Admin fee refund?
I recently bought tickets to a concert. That concert was then cancelled. So my refund is being processed. However the refund is not for the full amount, they dont seem to be willing to refund the "admin" fee. This seems really wrong to me. Is this right?
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Moneyclaim
Currently I have a case outstanding as the claimant. I paid an initial £455 and followed instructions. The defendant refused to go to mediation, the case now escalated to small claims I now need to pay a further £300+ why is this I’ve had little for my initial £455 are these refundable if I win?
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Kitchen Knives 25yr Guarantee
Bought a set of good Richardson Sheffield knives which came with 25 yr guarantee dropped one of the knives today on a tile floor and the tip of it snapped/broke off, will it be covered or would that be classed as outside of the t&c
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Ill father paying for EE phone contracts not in use
My father is seriously ill, and has dementia, and is sadly now in palliative care. I've discovered he's paying two monthly phone contracts with EE - for a phone he doesn't have and I think hasn't had for years. What are his rights in this situation? Am I able to ask EE for a refund? It feels like they should know these…
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Claim under the consumer rights act
I’m looking for some advice in relation to a claim I’ve made under the Consumer Rights Act 2015 in relation to a fridge freezer. I bought a fridge freezer in January 2020, cost of £849. A fault became apparent in 2023 and in March 2024 it had deteriorated to the extent it was not possible to use it as intended.…
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Car has been written off - what are my rights regarding valuation and Coparts?
My car has been written off in a non-fault accident. The Insurer (Ticker) is refusing to offer a value until the car is taken away by Coparts. My understanding is that I don't have to release the car until a valuation is agreed, but the claims handler isn't having any of it. What are my rights, please? I don't trust…
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14 days cooling off electric rewire
Hi all On Wednesday I signed terms and conditions contract with a electrical company to rewire my property. They had no agreed a specific date to start exactly other than in 2 weeks roughly. I paid them 50% already for the quote. Due to certain reasons I won't go into I had to cancel this job yesterday (thursday) no work…
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Damaged shower screen - time elapsed query
Hi all, I bought a glass shower screen from an online retailer in early January, as part of a larger order to refurbish our bathroom. Paid on my credit card and have since paid off the balance. I inspected the delivered boxes, and confirmed that they were undamaged, but did not unseal and go through everything…
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Contract phone not delivered - what are my rights?
Hi MSE Forum Hope you are all well!! Got a weird one that I am hoping you can support with. Long winded and weird one. On Wednesday this week I ordered an expensive phone. There was a short delay for delivery so it was not forecast to arrive until the 12th of April next week. This date was fine as I was working in the…
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Potential faulty catalytic converter
Hi all, Last September I had a new Catalytic converter fitted as the old one was corroded. Ever since then the cars engine warning light keeps coming on and off, with fault codes reading a Catalytic converter issue. I have asked the mechanic who fitted it to put in a warranty claim as I'm not happy that the part isn't…
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New TV - safest place to purchase
About to buy our first new TV for a few years and we’re out of London now so ‘local’ retailers are limited. I’ve narrowed down to a couple of ‘full price’ models but also looking at clearance stock. If I go for the ‘full price’ option I can get from Richer Sounds (6yrs warranty), John Lewis (5yrs warranty) or Samsung…