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End User Queries Heat Network
Hi Team Need some inputs with respect to few end user queries related to Heat Networks. BackGround:I am a tenant in a flat. As a part of our moving-in process were NOT kept aware by the LETTING AGENT that the heating & hot water to our flat is via communal system "heat network". Though we were not informed about heat…
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Are there any free boiler grants for (existing) condensing boilers?
Hi - my friend lives on her own and is on ESA benefit, due to long-term ill health. Her boiler stopped working a couple of months ago and she is without any heating or hot water. She's had someone in to look at it, but was told due to the age and condition, it is not repairable. She has contacted a few firms to enquire…
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Is Octopus getting slow ?
I always give Octopus my meter readings on the first of the month. Up to January 2024 a couple of days later I would get the bill online up to the last day of the month of January. I have noticed my January bill was dated 6th February and the bill was later than usual. Now we are March 5th. My DD was deducted from my bank…
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MSE Guide - Electric vehicles
Hi all, We have new Electric vehicles guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Andrew
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Octopus Debt Arrangement to Pay on Credit Report
Credit Karma have just sent me an email stating Octopus have entered into a debt arrangement to pay for my account on the 16th February. I've gone on and November has no data but December has an A for this arrangement. (The account balance shows £0 on my report) In November I paid my October bill and left my account £9 in…
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Octopus Energy "System 7" electric smart meter reading problem since October 2023
I have a dual fuel contract with Octopus Energy however Since October 2023, whilst they have billed for the gas usage the have been unable to split the day night usage on my electric smart meter and have not charged anything for the electricity. I have emailed and phoned and found as on another thread that the service is…
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British Gas credit use (cost + debt), had enough for 4 years so considering court action.
Hi GAS ONLY METER WITH BRITISH GAS. I'll try and keep it brief and my issue has been ongoing for 4 years and there is a lot that has happened in terms of communication. I had some medical conditions from the end of 2018 and was incapable of work etc (I have threads on here for these) and built up a debt of approx £1,550…
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Blank smart meter
My gas smart meter is blank and won't display anything when I press the buttons. It's been like that for 7 months. British gas have finally agreed to give me a new meter, but how will I know what my usage is? I don't trust British gas to estimate my usage. Does the meter keep recording usage even if the display dies? Can I…
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EON Drive fixed V2
I have recently purchase an EV (Mustang Mach E) so I am looking at my options for which energy tariff to be on. I am currently with EON, on their Next Pledge V3 deal which runs until December with a £25 exit fee per fuel. I have an EON smart meter installed. I am currently paying 26.88p per kWh for electricity that will go…
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List of all EDF tariffs difficult to find
I'm on EDF and I'm trying to get a list of all the available tariffs. They are either forcing me to log in and get a quote, or if I don't log in, they force me to call for a quote even though I've given my post code so they know where I am in the country. I'm concerned that I'm not seeing all the range of tariffs because…
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Loyal Octopus 12M Fixed - Unexpected Exit Fees
I signed up for this Tariff, full title "Loyal Octopus 12M Fixed September 2023 v1", after seeing it in one of the regular MSE emails. I only signed up because the information from MSE stated there were no Exit Fees. If I go on the Octopus site now their current version also states no Exit Fees. However, as part of an…
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£815 British Gas bill
Hi Newbie here I decided to leave British Gas after several years of having them as my electricity provider paying them £94 pounds a month. I followed advice and joined Octopus on £78 a month which soon dropped to £56 a month. Meanwhile I reclaimed an over payment of £500 in credit from British gas, but when I contacted…
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Energy minister responds to Martin Lewis's letter calling for protection for customers of bust firms
Energy Secretary Claire Coutinho has confirmed the Government will look for solutions to help people being chased for debts owed to defunct energy firms, who currently have no viable way to escalate complaints. It follows a letter sent by MoneySavingExpert.com (MSE) founder Martin Lewis calling for urgent action on the…
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How are you comparing energy prices?
I understand the MSE. Cheap energy club is no longer operating and I checked Uswitch and they only show me the fixed deal with so energy, so I was wondering what others are doing to compare ther energy tariff with the market ? has it now resorted to us having to compare manually by visiting every energy companies website…
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Energy prices £250 cheaper a year - my electric only £8.83 cheaper??
I got an email from octopus claiming energy prices will be £250 cheaper a year however in the attachment it says my electric will only be £8.83 cheaper?? My standing charge is going up to a massive 69.149p from 55.070p. My unit rate is going down a bit to 22.580p from 27.360p.
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Warm Home Discount Implementation
Has anyone noticed that British Gas has adjusted their bill instead of paying the Warm Home Discount (WHD) into their account as stated in the HMG letter reference WHDS3 dated December 2023? The relevant sentence in the WHDS3 letter is "Your energy supplier will apply the discount to your electricy account by 31 March…
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Change to Smart Meter
My Energy Supplier has sent me the following message: "Your electricity meter has reached the end of its certification period and needs to be replaced. Book your smart meter install today, and we’ll handle the rest:" Is this just bunkum to make me agree to having a smart meter? I've resisted so far and don't really want…
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GBIS - Octopus Energy
I applied for the Great British Insulation Scheme and my application went from the Government website to Octopus Energy on 20th September 2023. I waited 10-days for a response as to Octopus receiving my application - no joy. It was 12th October 2023 before I received a response to my many emails, that informed me they did…
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New Boiler - interest free credit options
Hi - my boiler is leaking and needs a new manifold price quoted £531 which I thought was high. It is an old boiler so thinking about getting a new one on interest free credit. The only ones i know of is British Gas or Tower Heating - anyone have experience of these? Or recommend anyone I am in the North West. thanks Steve
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Time of Use Variable Unit Price Cap?
Surprised no-one else has posted this "Domestic energy prices could be capped based on the time of day that households use their appliances, the regulator Ofgem has said." https://www.bbc.co.uk/news/business-68655725